Business
Air Travellers Want Turkish Airlines Sanctioned
Air travellers in Abuja
have urged the Nigerian Civil Aviation Authority (NCAA) to take a decisive action against Turkish Airlines over the recurrent cases of passengers arriving their destination without their luggage.
The travellers made the suggestion in separate interviews with The Tide source recently.
They said that the regulatory agency had not done enough to deter the airline from violating passengers’ rights.
Mr Dave Richard, who identifies himself as a regular air traveller, said that Turkish Airlines did not have regard for its Nigeria bound passengers as well as the country’s laws.
Richard said that the airline could not have been doing same to nationals of countries like the U.S., Germany or South Africa.
He urged the regulatory agency to go beyond ordering payment of compensation to passengers since it appeared that the airline did not feel any pain in paying such compensation.
“I think the airline is taking Nigeria for granted because I don’t think that it can behave like this in countries like the U.S., Germany or even South Africa.
“The NCAA should go beyond just compelling them to pay compensation; it should also punish them in a way that will make them sit up,’’ he said.
Another respondent, Mr Hafiz Kayode, said that NCAA’s Consumer Protection Regulation only prescribed moderate penalty and replacement for delay, loss or damage of customers’ luggage.
Kayode also said that in the event of recurring incidence of delay in arrival of passengers’ luggage such as this one, the regulatory agency should take action other than compensation.
According to him, delay in arrival of luggage is not unusual with airlines, but it must not be done deliberately and the passengers must be aware that their luggage would be delayed.
“The passengers have the right to be informed if their luggage will not arrive with them.
“The airline must also inform the passengers as to when they should expect their luggage, to avoid the kind of security breach that took place in December 2015,’’ he said.
When contacted, the General Manager, Public Affairs of NCAA, Mr Sam Adurogboye, said that the agency would take the Turkish Airlines up on the recurrent breach.
Adurogboye said that every step taken by NCAA on the matter would be made public.
“We are certainly taking them up on that breach and steps taken will be made public,’’ he said.
The Tide recalls that barely two weeks after a violent protest by passengers over the airline’s failure to deliver their luggage on arrival, another Turkish Airlines flight on Saturday, arrived at Nnamdi Azikiwe International Airport, Abuja, without passengers’ luggage.
The action caused an outrage, leading to the suspension of some top management staff of the airport by the Minister of State for Aviation, Mr Hadi Sirika.
Meanwhile, Mr Saleh Dunoma, the Managing Director, Federal Airports Authority of Nigeria (FAAN), had on Saturday, advised management of the airline to resolve the recurrent cases of arriving Nigeria without passengers’ luggage.
Dunoma described as unacceptable, the recurrence of such infraction barely two weeks after a similar incident.
For officers and men of the Western Marine Command of the Nigeria Customs Service (NCS), the battle is not over until smuggling is over.
In the wake of Wednesday May, 8, 2024, the ever vigilant officers, acting on a tip-off, intercepted 177 sacks and 61 kegs of 25 litres containing petroleum products, valued at about N8.750,000million.
The items were intercepted along Isalu Creek, Badagry Waterway en-route Benin Republic.
While briefing newsmen, the Command’s Customs Area Controller, Comptroller Paul Bamisaiye, said: “This seizure is most economically significant to the Command at this period of scarcity of Petroleum Products, especially Premium Motor Spirit (PMS) in our cities, and shows the anticipatory posture in our response to economic saboteurs.
“At about 2:330hrs on Wednesday 8th May 2024, while on joint patrol by teams in the Command, credible intelligence was received of the movement of 2 boats laden with what was suspected to be petroleum products concealed in sacks. Upon receipt of the information, the team moved into Isalu creeks, Badagry waterway.
“On sighting the approach of the Officers, the smugglers took to their heels through the shore of the Creek. The loaded boats were then towed to the station at Badagry where preliminary examination was conducted and transferred to Western Marine Command Headquarters, Ibafon, Apapa, Lagos.
“Careful examination at the Command Headquarters revealed that the arrest was found to contain One Hundred and Seventy Seven (177) Sacks and Sixty One (61) Kegs of 25 Litres Premium Motor Spirit (PMS) containing Twelve Thousand Five Hundred (12,500) Liters with a total Duty Paid Value standing at Eight Million Seven Hundred and Fifty Thousand Naira (N8,750,000) only”.
Bamisaiye noted that the action of the smugglers is a contravention of Section 245 & 254 of the Nigeria Customs Service Act 2023 which the service, through Western Marine Command, is responsible for enforcing.
“The Command, under the leadership of Compt. PK Bamisaiye, is poised more than ever to rid the waterways of all acts of smuggling and economy sabotage for the benefit of the growth of economy of Nigeria”, he said
Bamisaiye said so far, no suspect was arrested in the Command’s anti-smuggling operations.
Nkpemenyie Mcdominic, Lagos
Petroleum products being sought by motorists have disappeared from virtually all filling stations within Lagos and its environs, but are now booming in business in retail outlets.
Investigations by our correspondent revealed that while the product could not be got at some of the petrol service stations, activities are in top gear in the local retail outlets where the price has gone beyond the reach of users.
It was also gathered that in some filling stations supplied with the products, preference are often given to retail outlet operators by petrol attendants against the consuming public.
A source, directly involved in the business, said some petrol dealers are cashing on the irregular supply to divert the products to retail outlets where they could easily make their gains.
It was also gathered that some sales representatives in the service of major oil marketing firms indulged in the diversion exercise because of their personal interest.
At the retail outlets a liter goes for N950,00 against the normal N760,to N800 at some stations.
Nkpemenyie Mcdominic, Lagos
The Nigeria Customs Service Board (NCSB) has confirmed the appointment of five Deputy Comptroller-Generals (DCGs) and eight Assistant Comptrollers-General (ACGs) of Customs during its 59th regular meeting.
The meeting, chaired by the Honorable Minister of Finance and Coordinating Minister for the Economy, Mr. Wale Edun, was held at the Nigeria Customs Service Headquarters in Abuja last Tuesday.
National Public Relations Officer of the Service, Chief Superintendent of Customs, Abdullahi Maiwada, who disclosed this in a statement yesterday, gave details of the confirmed appointments as: O.O. Peters (DCG /Commander, Training and Doctrine Command (rtd); B.M. Jibo (DCG Enforcement Inspection & Investigation); and B.U. Nwanfor (DCG Excise, Free Trade Zone & Industrial Incentives).
Others are: S.A. Bomia (DCG, Commander Training and Doctrine Command); and C.K. Niagwan (DCG, Tariff & Trade).
The Assistant Comptrollers General (ACGs) are: B. Imam (ACG Board); A.A.S. Oloyede (ACG, Trade & Tariff); S.K. Dangaldima (ACG/Zonal Coordinator, Zone ‘B’); A. Abdul Azeez (ACG/Zonal Coordinator, Zone ‘D’); S.A. Yusuf (ACG, Human Resource Development); N.P. Umoh (ACG, Training and Doctrine Command); C.O. Obih (ACG/Zonal Coordinator, Zone ‘C’); and S. Chiroma (ACG, Strategic Research and Policy).
The new appointments, according to the statement, were made to fill the vacancies created by some senior officers who recently retired from the Service, noting that the principles of federal character, seniority and merit guided the appointments approved by the board.
“These appointments are a testament to the officers’ exemplary services and dedication to the Nigeria Customs Service. The NCSB remains committed to providing strategic leadership to ensure effective and efficient service delivery for optimum performance”, he said.
While thanking the retired members of the management for their meritorious services, the Comptroller General of Customs, Bashir Adewale Adeniyi, congratulated the newly confirmed officers and charged them to redouble their efforts to ensure the service attains greater heights in its mandates of revenue generation, suppression of smuggling, and trade facilitation amongst others.
Nkpemenyie Mcdominic, Lagos
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