Business
CAC Promises Improved Customers Service Delivery
The Corporate Affairs Commission (CAC) has pledged to improve on its customer service delivery.
The commission’s Director, Customer Care, Lady Azuka Azinge, made the promise at a forum to mark the World Customer Service Week in Abuja.
Azinge who admitted that the commission faced some challenges occasioned by change in process and administration, however assured that most of the changes were aimed at improving on customer service delivery ultimately.
“One of the reasons there is lingering crises is because we are going through changes, and this in in so many directions; we changed our main service porter, moved into something more efficient, more modern.
The new Treasury Single Account (TSA) the government has just put in place is also another one because linking it to the commission portal took a while but gradually things are taking shape.
“The TSA is fully functional in CAC right now, we are linked to the remittal which is the main portal that government is using to drive this policy and it is working very efficiently. Initially it was difficult but we are already operating it,” she said.
She explained that the commission has customer survey which is carried out every week to access the quality of service to enable the commission carry out necessary evaluations.
“The complaint we have from customers so far are long stay on queue to verify their receipt, we have to do that because the commission is a revenue generating organization and we need to ensure the money paid in is actually in the portal before the service can be rendered, she said.
She described Nigerians as impatient people who want quick service, saying that this accounts for the high level of complaints from customers.
“So what we have decided to do is increase the number of staff doing the verification, and pleading with the banks to come back to the commission’s building instead of customers going. This will make it a lot easier for customers. That way they can pay through the same portal with the banks in the commission’s building”, Azinge said.
Credit to Nigeria’s private sector rose to N83.26 trillion in June 2026 from N81.04 trillion in May, signifying a positive balance of N2.22 trillion month-on-month.
Year-on-year, the figure represents a nine per cent increase compared with the N76.13 trillion recorded in June 2025. The latest figures come as the CBN continues to balance efforts to control inflation with the need to support economic growth and expand credit to businesses.
The CBN data shows that credit to Nigeria’s private sector increased by approximately 2.74 per cent month-on-month between May and June 2026. Also, the CBN data noted that credit to the government fell slightly to N40.03 trillion from N40.38 trillion. Other assets, net, dropped to N10.76 trillion from N12.63 trillion.
The credit surge signifies sustained growth in lending to businesses and other private-sector borrowers during the month. The rise in private sector credit was recorded alongside an increase in net domestic credit, despite declines in credit to government and other assets.
Further analysis of the report says that compared with June 2025, private sector credit rose by about N7.13 trillion yea-on-year but net domestic credit increased by approximately N1.87 trillion during the month.
The CBN’s relatively tight monetary policy stance notwithstanding, more banks still loaded funds to the private sector within the period. The Monetary Policy Committee (MPC) of the Central Bank of Nigeria (CBN) held its 306th meeting on July 20 and 21.
The Committee reviewed recent developments in the global and domestic economies, assessed emerging risks to the outlook and considered their implications for monetary policy and retained all rates.
The Committee decided to retain the Monetary Policy Rate at 26.5 per cent; the Standing Facilities Corridor around the MPR at +50/-450 basis points and retain the Cash Reserve Requirement (CRR) for Deposit Money Banks at 45.00 per cent, Merchant Banks at 16.00 per cent, and non-TSA public sector deposits at 75.00 per cent.
The MPC decision means that credit extension in the private sector will likely continue to rise because of rising confidence in the sector and calls by stakeholders for banks to invest in the private scetor instead of government securities.
