Aviation

FAAN Boss Tasks Aviation Stakeholders On Customer Service

Published

11 years ago

March 6, 2015

The Managing Director
of Federal Airports Authority of Nigeria (FAAN), Mr Saleh Dunoma has challenged stakeholders in the aviation industry to ensure excellent service delivery to airport users in line with the aviation commits initiative aimed at re-packaging, rebranding and re-directing the aviation industry.
Dunoma, who stated this Wednesday, during an awareness workshop held at the Mallam Aminu Kano International Airport (MAKIA), noted that the Minister of Aviation, Chief Osita Chidoka, has been promoting customer service as a key factor in the federal government’s transformation in the aviation sector.
The FAAN boss, who spoke through the Regional Manager, Alhaji Zakar Mamuda, added that in continuation of his show of concern to the welfare of customers, Chidoka launched the Aviation Passengers Service (APS) portal and the Aviation Helpline so as to provide a platform where the flying public can access real time information about airlines operations and services at any of the airports in Nigeria.
According to him, FAAN has in recent past improved its facilities and infrastructure in all the airports across the country, adding that the minister of aviation has also approved the Performance Management System (PMS) which he said was aimed at measuring, monitoring and improving service delivery in the airports.
Also speaking at the workshop, MAKIA manager, Alhaji Gambo Abubakar Aboki, said in its bid to improve the customer experience, the federal government and management of FAAN embarked on various facility upgrades in the airports across the country.
He reminded aviation stakeholders that good customer service is about making sure that the customer comes back, “but is also about ensuring that they go away happy. For our kind of business in aviation, it may be that we do not have to do much to make customers come back since they must pass through airports if they have to fly”.
He further stated, “We are committed to develop and constantly modify our performance measurement system by adopting a quality benchmarking approach and strengthening our feedback mechanism.
Constant quality assessment is also required in this industry, considering the nature of the typical airport user as a global citizen who is constantly in touch with the latest service standards around the world and therefore demands to be served with some dedication and efficiency in the course of his travel experience.
General Manager Customer Service Mrs Ebele Okoye, also urged aviation stakeholders to cultivate an attitude geared towards lifting services to world best practices, urging them to imbibe communication skills that can create positive impression on airport users.

Aviation

Togo Govt Scraps It’s Visa Requirements For All African Countries

Published

1 month ago

May 27, 2026

The Tide

The Togolese government has scrapped visa requirements for nationals of all African countries, effective May 18, 2026, meaning Nigerians with valid passports can now enter the country without applying for visa in advance.

African travellers can now stay in Togo visa-free for up to 30 days counting from May 18, 2026.

Visitors must still complete an online pre-arrival registration before entering the country.

The announcement came via the official X handle of Togo’s Ministry of Security, signed by the ministry’s head, Colonel Calixte Batossie Madjoulba.

Under the new policy, eligible African travellers can stay in Togo for up to 30 days without a visa, with the government describing the move as a commitment to Pan-African ideals and regional integration.

Government based the decision within a wider Pan-African agenda, stating that it reaffirms Togo’s attachment to “Pan-African ideals, continental solidarity, and community and African commitments, relating to mobility and regional integration.”

Togo also positioned the move as part of an agenda of “openness, modernisation, and attractiveness” aimed at making the country “a regional hub for services, business, culture, and human exchanges at the heart of Africa.”

There is, however, one step travellers cannot skip. Before arrival, visitors must register on the Togolese government’s official travel portal at voyage.gouv.tg at least 24 hours before reaching the border.

Nigerians can now travel to Togo without applying for a visa in advance.

The registration generates a travel slip that must be presented at entry points across land, air, and sea. The government has been clear that this pre-arrival formality remains mandatory regardless of the visa exemption.

Beyond the registration requirement, standard entry conditions still apply. Security checks, immigration screening, and public health requirements remain in place, and the waiver does not protect travellers who overstay or enter irregularly.

All border agencies have been directed to implement the new policy immediately.

Togo’s decision is part of a broader continental shift. Across Africa, more governments are moving to ease intra-African travel in alignment with the African Continental Free Trade Area’s vision of freer movement of people and goods.

Togo is now among the more accessible West African destinations for Nigerian travellers, a short trip that previously required advance visa processing and now requires nothing more than a passport and a quick online registration the day before you fly.

Aviation

Egypt Flight Moves To Prevent Explosion —- Diverts London Flight To Rome

Published

1 month ago

May 27, 2026

The Tide

An EasyJet flight from Egypt to London was diverted to Rome after a passenger was found with a power bank in checked luggage.

The airline said the diversion was made as a safety precaution due to regulations surrounding lithium-ion batteries.

Passengers landed safely in Rome and were provided accommodation and refreshments after the delay.

The aircraft, operating flight EZY2618 from Hurghada to London Luton, made an unscheduled landing at Rome Fiumicino Airport last Tuesday evening as a precautionary safety measure.

According to the airline, the decision to divert was taken after a passenger informed cabin crew that the portable charger was inside luggage stored in the aircraft’s hold.

Although no fire or malfunction was reported, lithium-ion batteries found in power banks are considered a significant safety risk on aircraft due to the possibility of overheating or catching fire.

Flight tracking data showed the plane cruising at approximately 36,000 feet over the Adriatic Sea before suddenly changing course and heading towards Rome, where it landed safely about 20 minutes later.

Passengers reportedly disembarked without incident, while the flight was rescheduled for the following day.

In a statement, EasyJet apologised for the disruption and said the diversion was carried out in accordance with aviation safety regulations.

“The safety of passengers and crew is our highest priority,” the airline said, adding that hotel accommodation, meals, and refreshments were provided for affected travellers.

“EasyJet’s policies state that power banks are only permitted in cabin baggage and must not be stored in checked luggage.

The airline also prohibits passengers from using power banks to charge devices during flights.

The incident comes as airlines around the world continue tightening restrictions on portable chargers and lithium battery devices amid growing concerns over onboard fire hazards linked to overheating batteries.

Aviation

Delta At 20: Delta Airline Expands Travel Access Ahead 2026 World Cup

Published

1 month ago

May 27, 2026

The Tide

Delta Air Lines has announced a range of travel solutions aimed at easing the journey for Ghanaian football fans planning to attend the 2026 FIFA World Cup across the United States and North America.

The announcement was made during an event in Accra marking the airline’s 20th anniversary in Ghana, as company officials highlighted plans to work closely with local travel agencies to ensure that fans can access tickets and travel packages well in advance for the global tournament.

According to Delta’s Managing Director for International and Specialty Sales, Rob LeBel, the airline is introducing flexible options tailored to different travel needs.

These include individual ticket purchases, discounted group packages for parties of ten or more, and charter services for larger groups.

He explained that the collaboration with travel agencies would also focus on educating customers about the best ways to secure flights during the expected surge in demand.

To expand travel routes, Delta is leveraging its partnership with European carrier KLM, offering passengers alternative connections through Europe when direct routes are fully booked.

The airline believes the upcoming tournament presents a major opportunity to strengthen travel ties between Ghana and North America, particularly as interest among football fans continues to grow.