Business
NCAA Orders Airlines To Pay Compensation For Delayed Baggage
Nigeria’s Aviation Regulatory body; the Nigerian Civil Aviation Authority (NCAA), has issued a strong warning to all airlines (local and international airlines) operating in the country, insisting on full compliance with the First Need compensation policy for passengers affected by short-landed baggage or risk sanctions.
Director of Public Affairs and Consumer Protection of the NCAA, Michael Achimugu, in a press release obtained by aviation correspondents, stated that the agency will no longer tolerate non-compliance to the regulation.
Achimugu in the statement explained that short-landed baggage refers to checked-in luggage that is mistakenly left behind at the departure airport and arrives on a later flight.
“According to Part 19 of the Civil Aviation Regulations 2023, passengers whose baggage is short-landed are entitled to compensation of N10,000 for domestic flights and $170 for international flights to cover basic needs while awaiting their luggage.
“This engagement, perhaps, should be the last time we will have to discuss the issue of this First Need.
“For a while now, it’s been a grey area. Recall that the CAA has sent letters to the airlines about First Need. There has not been much compliance by the airlines”, the Director stated.
He expressed concern over airlines’ apparent ignorance or neglect of the regulation: saying “The regulations are very clear. One cannot say for certain if the airlines are intentionally disregarding the regulations or if there is some miscommunication along the line.
“I met with some station managers who seemed not to be aware of the regulations. We thought that the right thing to do was to have this conversation with you to understand what the challenges have been.
“Why are we not paying First Need for shorthanded baggage?” he queried.
Achimugu further emphasised the details of the regulation and the expectations from airlines.
He said, “Part 19 of the Civil Aviation Regulation 2023 makes it clear. If the baggage of a passenger doesn’t arrive with the passenger, for a domestic airline, the passenger gets N10,000, and you have seven days to deliver the bag at their address at no cost to the passenger.
“But because a lot of passengers do not know their rights, the airlines have been making the passengers come pick up their luggage. Going forward, you must comply with the regulation.”
While acknowledging the efforts of the domestic carriers, he urged them to uphold global best practices, and urged them to operate at world-class standards.
“I must commend the domestic airlines, for they are trying. The margins are small, and the airlines have a capacity problem. As an authority, we try to support the airlines because it is not all the case that the airlines are wrong. But the regulation must be obeyed”, the Director stated.
By: Corlins Walter
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Business
Pipeline Explosion In Abua Odua, LGA Chair Calls For Calm
Fresh explosions have hit oil and gas pipelines in Odau Community, in Abua/Odual Local Government Area of Rivers State, triggering a major security and environmental crisis that has forced residents to abandon their homes.
The first incident occurred along the Kolo Creek – Rumuekpe crude oil pipelines, operated by Renaissance Africa Energy Company Limited.
This was followed by a gas pipeline explosion on the Ogboinbiri – Obirikom Gas Pipeline, operated by Oando Plc, in the same week.
In a statement by the Abua/Odual Council Chairman, Hon. Owolobi Michael Ofori said the blasts, suspected to be the handiwork of militants, have unleashed persistent gas leakage in the area, raising fears of fire outbreaks and toxic exposure as residents of Odau have largely deserted the community due to the dangerous situation.
According to him, some residents of the area have been hospitalised after inhaling the leaking gas, adding that the impact has spread to neighbouring communities, including Obedum, Emirikpoko, and Anyu in Abua/Odual LGA, as well as Oruma and Ibelebiri in Bayelsa State.
Hon. Ofori expressed deep concern over the plight of the affected residents and urged the operating companies to act swiftly.
The Council expressed its deepest sympathy to all affected persons and communities and remained gravely concerned about the safety, health, and welfare of residents whose lives and livelihoods have been disrupted by these incidents.
“We call on Renaissance Africa Energy Company Limited and Oando Plc to immediately deploy all necessary technical and emergency response resources to contain the fires, halt the gas leakage, secure the affected pipeline corridors, and mitigate further environmental and public health risks.” the Council Chairman Said.
The chairman also appealed to the two oil firms to provide immediate humanitarian assistance and relief materials to the displaced residents while work continues to restore normalcy.
The Council Chairman said he is working closely with security agencies and emergency responders to monitor the situation and coordinate necessary interventions.
The Council Boss advised Residents of the Local Government Area to remain calm, cooperate with authorities, and adhere strictly to safety directives.
Ofori further called on the National Emergency Management Agency (NEMA), the National Oil Spill Detection and Response Agency (NOSDRA), the Rivers State Government, and other relevant bodies to intervene urgently to prevent loss of lives and environmental damage.
Hon. Ofori assured that the council remains committed to the protection and welfare of its people and will continue to engage all stakeholders to resolve the crisis.
Enoch Epelle
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