Business
NCC Reassures Telecom Subscribers On Quality Service
The Director, Con
sumer Affairs Bureau, Nigerian Communication Commission (NCC), Mrs Maryam Bayi, has reassured subscribers of the commission’s effort to protect their interests.
She said this during the 4th Quarterly meeting of the Industry Consumer Advisory Forum (ICAF) organised by the commission over the week in Abuja.
Bayi, hinted that NCC has already set up a committee that would examine the best way to compensate consumers who exhausted their airtime as a result of poor quality service.
The NCC’s director, said service providers would be held responsible for any interrupted service that falls short of consumer satisfaction.
She challenged telecommunication operators to come up with modalities or proposals on how consumers could be directly compensated.
According to her, telecom providers may not have their way as usual, should they fail to find ways in which short-changed subscribers would be adequately compensated before the end of January 2015.
She regretted that subscribers still receive some unsolicited messages, despite the agency’s warning against such, saying that moves are already underway to tackle the menace.
She revealed that the commission’s concern over phone users in the country has reduced the issue of complaints which according to her, was on the increase.
The agency, also frowned at the activities of some state and local governments over telecom development, revealing that their activities did not provide safe ground for the telecom industry.
Also speaking, the Executive commissioner stakeholder management, NCC, Dr Okechukwu Itanyi, hinted that poor quality service was as a result of vandalism, multiple taxation and others.
He noted that until something positive was done, the country may not achieve the issue of enhanced quality of service.
Earlier, he had said that the agency as well as other stakeholders would toil continuously until some better changes were visible in the nation.
“Payment of tuition fees for undergraduate/postgraduate studies shall be subject to a maximum limit of $25,000.00 per semester,” the Manual states.
The expansion of international card limits also reflects growing confidence among lenders that foreign exchange liquidity has improved enough to support retail dollar transactions.
Speaking recently at the BusinessDay 14th Annual CEO Forum in Lagos, CBN Olayemi Cardoso, governor of the CBN said buying and selling activities now increasingly determine outcomes in the foreign exchange market, unlike in the past when market participants relied heavily on routine Central Bank interventions.
According to Cardoso, Nigeria’s net foreign exchange reserves have risen from just over $3 billion at the start of the reform programme to more than $40 billion, while gross reserves have climbed to about $52 billion, providing stronger confidence for investors and enabling the Central Bank to reserve interventions for periods of market stress rather than day-to-day liquidity management.
The restoration and expansion of international naira card spending limits are increasingly being seen as one of the clearest signs that the benefits of the CBN’s foreign exchange reforms are beginning to reach households, students and businesses making legitimate cross-border payments.
The Secretary-General and Chief Executive Officer, WEC, Dr Angela Wilkinson, disclosed this in a statement, last Thursday.
“Nigeria’s participation comes at a pivotal time as the country seeks to expand energy access, strengthen energy security, accelerate gas development and mobilise the capital required for industrialisation and sustainable economic growth.
“WEC Nigeria will convene leaders from across the energy ecosystem, apply the WEC’s globally recognised Energy Trilemma framework to Nigeria’s unique context, and promote evidence-based dialogue, practical collaboration and informed policymaking.
“It will also ensure that Nigerian and broader African perspectives contribute meaningfully to global energy conversations,” she said.
Wilkinson expressed confidence that Nigeria would play a significant leadership role at the World Energy Congress scheduled for Riyadh in April 2027 and beyond.
The statement also quoted the Chairman of WEC Nigeria, Isa, as describing the country’s participation as an opportunity to deepen national and African leadership within the global energy community through practical solutions tailored to regional development priorities.
He said the platform would promote collaboration across sectors and attract sustainable investments into Nigeria’s energy sector.
The Chief Executive Officer of WEC Nigeria, Wunti, was quoted in the statement as saying that the council would connect leadership, evidence and investment to build a secure, affordable and sustainable energy system.
“This system will be capable of driving economic growth and shared prosperity.”
According to him, the platform will also connect Nigerian institutions and businesses with international knowledge, technology, partnerships and investment opportunities through the World Energy Council’s global network.
Recall that WEC, founded in 1923, is the world’s oldest independent and impartial community of energy leaders and practitioners, advancing informed, collaborative and practical action across the global energy system.