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Opinion

Security Service With A Human Face

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Long before the popular actor, Jack Bower, of 24-Hour film series, there was a Nigeria police officer with a nickname “Raw Material”, whose service code was: “shoot first, then ask question or answer query later”. He was a terror to the thieves and bandits of Surulere and later, Port Harcourt. Apart from being an expert marksman and unarmed combatant, he was also a good wrestler. Unfortunately, he caused much embarrassment to the Nigeria Police establishment, despite being a terror to criminals.
The Tide newspaper of Friday, July 2, 2021 carried a back-page report in which the Department of State Services (DSS) admitted that its operatives executed a raid on the residence of Sunday Igboho, July 1, 2021. In such operations we are always told that “the team came under heavy gun attack”, causing security operatives to fire back. In Igboho’s case, we are told that “in the course of the exchange, two of Igboho’s armed men were gunned down…” One DSS operative was shot by the assailants on his right hand, causing him an injury, and had medical attention.
When the Central Intelligence Agency (CIA) of the United States of America was created in 1947, its operatives carried out their services like Jack Bower or Raw Material of the Nigeria Police. Moreover, the Agency engaged in series of unconventional research activities; one of such projects had the code name MKULTRA. It was a top secret mind control project, including experimental hypnosis.
After the World War II and up to 1958, the top-secret research projects of the CIA continued, with the result that developing countries and their citizens became testing grounds and guinea-pigs to prove the effectiveness of mind-control projects. The first two phases of Operation Mind Control had the aim of transforming human beings into unthinking, subconsciously programmed “zombies”, motivated without their knowledge and against their will, to perform in a variety of ways. Similar research projects by the KGB of Germany were strictly monitored and undermined.
Across the globe, security operations have been an industry and tools of the establishment, not only for state security purposes, but also for the promotion of political and other interests, goals and agenda. There is always the danger that since national interest and security supersede those of individual citizens, human rights can be abused under the cover of national interest and state security. There is also an additional danger that a mistaken or error of judgement and action which becomes irreversible, can be covered up by states’ spin doctors.
In the case of CIA, law suits and civil actions by relatives and interest groups in defence of victims of official abuses, tamed some of the excesses of the Agency. From individuals who served as guinea-pigs in the experimental research projects, to operatives who were retired on the basis of mental imbalance, some dark deeds came to light. Also, court judgments and damages awarded to victims served as deterrents.
There is hardly any doubt that law-enforcement agencies and individual operatives often take the law into their own hands and also intimidate those who have the audacity to challenge them when they abuse human rights grossly. It is also unfortunate that because of mass ignorance, fear, timidity, poverty and flaws in the judicial system, a large number of Nigerian citizens suffer in silence. Having served in the police establishment, one is aware of ill-disposed persons and power-seekers using security operatives to plant weapons and incriminating materials in the homes or offices of those that they want to destroy.
The issue of justice, even though it may look complex, is the issue of human conscience which, in many cases, can be brushed aside and undermined. Similarly, the issue of security is fraught with inexplicabilities which, at the end of the day, is governed by the strict mechanism of creation and human existence. First, there is the theory of conservation of matter which stipulates that no one can create, subtract or add anything new to what already exists. What we do is merely re-arrange, combine or split what had existed, the result of whose activity falls back on whoever brought it about.
There is also the controversy about a heightened increase in criminality and acts of violence and brigandage across the globe. Ongoing human experiences demand that there should be a new paradym in efforts to understand global events better. Without such deeper understanding, nations and human agencies would hardly grasp the essence and meaning of what we face currently.
Therefore, security services and operations in all ramifications should not be a “Jack Bower” or “Raw Material” approach, but the application of modern research findings on the issue of security. What are the modern research findings on global security issue? Quite shocking! To say that for over 150 years “monstrous souls” had invaded the Earth through birth as human babies, may sound like one of those tales of dooms-day prophets. If we take the school system as an example, it can be illustrated that as final, cumulative assessment approaches, truant students with excess carryover workload, hustle to play their “last card”.
As much as possible, there are those who would not want to go down alone, but would seek to cause as much mayhem as they can, to pull others down with them. The irony of the matter is that the dark, monster-like souls, as humans on Earth, come with formidable powers, which only a few people can recognise or resist successfully. They are not the touts in the motor-parks but those who can give orders. Those in the security services are usually admonished to carry out their task with personal discretion. Let us also add here, human face. Give a human face to what you do!
There is a principle of personal responsibility, whereby every individual takes the fall-outs from his actions, decisions, etc, in his private and official capacities and positions. Nobody is protected by the office or position that he holds. Rather, the conscience is an unfailing guide. Heed it! “Raw Material” died recently in a dusty way. There’s more to life than earning a living as a security operative.

Dr Amirize is a retired lecturer from the Rivers State University, Port Harcourt.

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Opinion

Job Creation Can Reduce Crime

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Crime is on the increase in Nigeria. And some public affairs analysts have attributed the upsurge in crime in the country to the high level of unemployment. Breaking down of law and order is becoming a trend that is growing fast in the land. Illegality is fast becoming legality in the country. Criminal-minded citizens are using lack of employment opportunities witnessed in Nigeria to swindle some innocent Nigerians.
This is because some people are desperate to get rich through all means and cost available to them. And so, some fall prey to the cheats and fraudsters in the society. Some jobless people have been defrauded and killed by their perceived employers. Few weeks ago, the social and mainstream media were filled with news of a young lady who was killed in cause of searching for employment from wrong person in Akwa Ibom State.
So many networking and Ponzi businesses have sprung up in the guise of making people rich with ease. And some people are being swindled of their money on daily basis. The trend of creating platforms to dupe people is at alarming stage in Nigeria.
Today, betting is a lucrative venture that almost everyone wants to invest in. And in some cases, one would always act to cause someone to miss his long-awaited expectations.
Kidnapping is carried out on daily basis for ransom to be paid by the victims or the victims’ families. This is dangerous to national development. A lazy man and a hardworking man need food to eat when hunger comes. The quest to make money without labour is a dangerous approach in the country. Yahoo boys and girls are everywhere making innovation to defraud people of their hard-earned money saved in the banks. And everything is blamed on poverty and lack of employment opportunities. The security agencies in the country have not been able to bring the high crime rate under control.
The government is not seen to be working because of high magnitude of crime rate in the land. Every complaint of crime hinges on unemployment. That may seem as a fact but is not total. Some who indulge in crime are working class and some come from well-to-do families. The crime rate is unassuming, especially financial crimes.
Observationally, it is like stealing is fast becoming a norm. This is worrisome. The state of insecurity is not helping matters in Nigeria. And it is time for the Federal Government to use full force to restore relative peace in the country. Insecurity does not support job creation in any country of the world.
It is high time the government came down and look at the plight of the people. Some of the major manufacturing companies in the country had folded up or relocated to another country because of the unfriendly and harsh environment for businesses.
In the United Arab Emirates (UAE), government creates policies and laws that drive the economy and businesses in that country. Today, almost every Nigerian knows and talks about the city of Dubai in the UAE. The city is a business destination to most of the business moguls in the world.
Therefore, the governments in Nigeria should formulate policies and laws that will convince investors to establish their businesses in the country and that will, in turn, create job opportunities for the teeming population that are jobless. It is said that a lazy mind is the devil’s workshop. Therefore, Nigerian government should not allow the minds of young Nigerians to be devil’s workshop; where crime is formulated and executed to the detriment of all.
Some of the loans collected by the Federal Government from nations and international financial bodies, should be used for job creation for the youths who are using their energy the wrong way. Nigerian government can reduce crime rate in the country through aggressive and holistic approach towards job creation.
Joblessness has created high rate of drug use in Nigeria. Some ignorant citizens think that taking of some hard drugs can relieve them of their state of hopelessness. Nigerians want a society where hope can be restored and peace will reign. Drug abuse is common and it is inimical to progress and peace in the society.
If some who indulge in crime are engaged by government to earn a living somewhere, it can help to reduce the crime rate witnessed in the country now. Indeed, all the level of governments in the country should move their tentacle towards job creation. And this should be done with a clear-cut policy and programme backed by enabling laws.
Hunger does not know political party and ethnic group. Therefore, it is time for the government to rethink and adopt workable template towards job creation in Nigeria. Crime is evil. The diversification of the economy towards agriculture, if properly followed, will create jobs for the people.
Ogwuonuonu wrote from Port Harcourt.

By: Frank Ogwuonuon

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Opinion

That Vaccine Mandate

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Currently, many countries, including the United States of America, would demand for vaccine mandate as a condition for granting travel visa to anyone. Such policy is justifiable because self-preservation is a vital law for all living entities. COVID-19 pandemic has been quite a disturbing global phenomenon that no country can afford to expose its citizens to avoidable dangers, even if it requires placing restrictions on movements and travels. People carry various things as they move about.
News headline: “N194bn COVID-19 Allocation to Three States Missing, BudgIT Alleges” – The Tide newspaper, Monday, September 13, 2021 (front page). Without going into details of that report, or mentioning the three states involved, one recalls an alarm from a senior Nigerian in 2020, describing COVID-19 as a global scam or smoke screen. The vital issue here is that since its outbreak, COVID-19 pandemic is a controversy (like HIV/AIDS), with various interpretations and opinions. The variations are many and instructive.
Another issue relating to the global pandemic is the controversy concerning the effect of human volition or the mind, over matter. Researchers call this controversy the Placebo Effect. Placebo is defined as a substance given to a patient instead of medicine, without telling them it is not real, so that they get better because they think they are taking medicine. This has to do with the effect of belief, faith, confidence and morale booster on increased human capacity, energy and well-being. Some would say love is medicine.
Without going into details of extensive research works done with regards to the transforming effects of positive attitude, it would suffice to say that human volition, operating through the mind, is a vital, ready weapon which we cannot ignore. Dr E. G. White would tell us that: “It is the duty of every person, for his own sake, and for the sake of humanity, to inform himself in regard to the laws of life and conscientiously to obey them. All need to become acquainted with that most wonderful of all organism, the human body. They should study the influence of the mind upon the body and of the body upon the mind, and the laws by which they are governed”.
Much had been said and written by well-meaning individuals about the need to guard our thought and the mind with all diligence, because of their vital role in human well-being. Even the things which we dread and fear most, would lose their power over us, if we know the truth about them. Surely, there is no blemish but the mind, and no darkness but ignorance. Psychologists would talk about the law of Reversed Effort, which causes fears and doubts to sap vital energy in us, thus exposing us to dangers and depriving us of natural immune system.
So, the COVID-19 global pandemic, like the HIV/AIDS controversy, has the possibility of opening our eyes and expanding our consciousness, to be able to know better the effects of our thoughts and deeds. The alleged missing of money allocated to combat the COVID-19 scourge must have some underlying factors, whether or not any fraud is involved. The truth is that the news story reflects a peculiar human weakness.
Destructive human weaknesses include the propensity to cheat, defraud, call white black and black white, according as we are paid. Thus, avarice, greed and myopia, blind and deaden human conscience which is meant to serve as an effective in-built guide through the wilderness of life. Man can destroy himself and also corrupt others through personal weaknesses which become too hard to curb. From little beginnings and continual indulgence, weaknesses grow into propensities which then become weapons of self-destruction. COVID-19 is an idiom.
So much had been said, off-records and from the grapevine, concerning the beginning or origin of COVID-19 pandemic in the past two years. Some people, including religious leaders, have associated it with “Judgement, Millennium and Rapture”, such that the Vaccine Mandate is interpreted as “Mark of the Beast. Those who refuse to bear mark of the beast would be denied many things, including travel visa, etc. The speculations, controversies and gossips go on and on, behind which lies impenetrable dark clouds. COVID-19 and the Beast!
The World Health Organisation (WHO) has not been able to tell us the origin or politics of the COVID-19 pandemic, despite the fact that it is a present threat which those who doubted its reality are not spared. Its controversies cover the origin, management, dispensing of palliative measures, deaths associated with COVID-19, drugs or vaccines for the pandemic, and now the disappearance of money allocated to combat the scourge. No one is sure who is speaking from what angle of interest or what political, economic and ethical cover-ups may be involved. We keep wondering!
Beyond the sound, fury and shenanigans associated with COVID-19 and Vaccine Mandate, there are certain issues vital for the Nigerian audience. One of such issues has to do with global commercialism and the possibility of scam, whereby the pandemic and the attendant vaccine mandate, provide opportunities for smart interest groups to play some games. Since COVID-19 could not be associated with originating from Africa, like HIV/AIDS, African nations cannot claim any immunity on the ground of being used to malaria fever. COVID-19 is different from malaria.
If COVID-19 and malaria share similarities, then vaccine mandate would not be compulsory for Blacks, even though malaria drugs feature in the other. An opportunity comes for some vested interest groups to use vaccine mandate as a political, economic or religious weapon. Already some religious groups are out with opinions and interpretations which would run counter to state policies and mandates. When faith and belief system become political issues or weapons, then Boko Haram phenomenon comes in.
Security challenges facing humanity currently come largely from secret dealings, pacts, gang-ups and cover-ups, whereby some interest groups want to take advantage of others. Issue of power comes in, whereby the gangsterist policy of “who wields power, makes the rule and takes the gold”, applies. Global economy and commercialism rule in modern politics whereby power is sought and held for the purpose of control. Power blocks, local and global, have long-term agenda whereby every social institution serves as an accomplice in the project, including science.
Dr Amirize is a retired lecturer from the Rivers State University, Port Harcourt.

By: Bright Amirize

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Opinion

Nigerian Banks And Customers’ Burdens

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The banking system in Nigeria has been a burden to the banking public over the years. Some banks do not give adequate attention to their customers. They rather abandon the customers’ complaints or request without cogent reasons.
Customer complaints are inevitable, no matter how streamlined one’s business may look they must always be acknowledged and dealt with efficiently. By ignoring or dismissing the complaints or requests of customers, the bank is telling the public that their opinion and patronage don’t matter. Many business owners see complaints or demands management as time consuming and frustrating to an efficient system, whereas such complaints can be resolved quickly and easily.
When a customer first lodges a complaint, there is need for the authority to take bold step in order to tackle such problem confronting the complainant. It can be difficult to remain impassive in the face of criticisms, but an emotional response will only serve to irritate the customer further.
The authorities are expected to give their customers full attention as desired and carefully listen to the whole problem before responding. Put yourselves in their shoes, if you had a problem you would want someone to listen and solve it.
Appearing disinterested or attempting to argue to discourage the customer based on the complaint lodged will only exacerbate the situation. There is no need to jump the gun, rather one should deal with such complaints on a regular basis, of which many have handled similar cases before now. However, complaints of esteemed customers are usually unique to the bank staff because resolution of such often attract financial gratification.
Treating their cases as important individuals requires listening to their problems in full, which will go a long way to strengthen the relationship existing between banks and their customers only when attention is given to complaints or demands from customers at our various banks. It is easy to be defenseless, particularly if the management doesn’t believe they are at fault. However, they have to put themselves together and feel the pains of their customers, especially when they are at the receiving end of such experience; would they personally be satisfied? If the blame lies on a particular member of staff, it is often best to remove the customer from their presence.
Always use one’s initiative when dealing with customers’ complaints. This can defuse tension and emotion, and help customers to re-evaluate their anger.
However, never pass the customer around from person to person as each complaint or demand should ideally be handled by a particular staff. Therefore, such person should always ensure that the staff assigned to the case has the impetus to deal with the situation.
Once the customers had aired their grievances, the staff on duty should immediately give a sincere apology. Sometimes, apology is all it takes to placate an angry customer; sometimes, a complaint should be followed by a request for compensation, typically through a refund or a voucher. In this premise, the staff remains calm when dealing with a complaint or demand even if the customer becomes irate or confrontational, the ultimate aim would be to turn the\ bankers’ negative experience into a positive one, but arguing back will only make the situation worse.
Customer complaints should always be resolved as quickly as possible and allow sympathy to be the watchword once you have listened to their concern, in order to quell the heat of the matter for better result.
As a public servant, a bank staff should be able to create a bond between him and the customer, so that they know you have heard their concern and are going to work with them to resolve the impasse. The bank should offer solution to their customer’s burden, provide feedback to such problem and execute the solution, instead of creating more difficulties in the life of the complainants.
Customers are made to be treated with care, kindness, love and respect. The banking system in Nigeria should learn how to manage issues effectively, especially those that emanate from their banks, where they are expected to provide suitable machines that will accommodate the needs of the customers; example, the Automated Teller Machine (ATM), because the banks cannot function well without the customers’ patronage and contribution.
Customers are the reason for the banking system in Nigeria.

By: Kpobari Barizaa
Barizaa wrote in from Bori.

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