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GSM Consumers Lament Poor Services

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GSM consumers in Bauchi are now experiencing poor services following the series of attacks on GSM service providers’ installations in the nation’s North-East geo-political zone.

The Tide investigation revealed that most of the residents using the services of MTN, GLO, Airtel and Etisalat now bear the brunt of paying for not too good services.

Malam Balarabe Katagum told newsmen in Bauchi on Monday that his Glo line had not been giving good reception any longer since the blasting occurred.

‘’Take for example, this morning. I called somebody in Saudi Arabia with my Glo line, but it sounded as if it rang but when I just said ‘hello’ it again went off. On checking, my credit had been deducted.

‘’Again, when you call another network, it now takes longer time to connect. When you take this and the patience we have been enduring with these networks, it is serious. We can’t continue like this,’’ he said.

Katagun said that he was thinking of patronising another network to complement the Glo, adding that what he heard from other consumers of the other networks was also not encouraging.

The Tide reports that the Association of Licensed Telecommunications Operators of Nigeria (ALTON) had in September threatened to cut off services from the North if the attack on the infrastructure continued.

ALTON, which is the umbrella association for Glo, MTN, Airtel and Etisalat, had put the number of base stations attacked in the North at 26, including those in Borno, Yobe, Bauchi and Gombe states.

Mr Moses Ishaya, another Bauchi resident, told The Tide that data connectivity had nose-dived to the lowest level, adding that some particular periods must be marked to access data from these networks.

‘’To get easy access to data services now, you have to either connect early in the morning up to 10 o’clock or you just have to forget it until its around five o’clock in the evening.

“As a banker, I also experienced these network outrage on the counter. This causes a lot of inconvenience to us and the customers. What ordinarily should take five minutes have to be done in an hour, ’’ he lamented.

Alhaji Mohammed Kawu, a Bauchi-based journalist, said that poor connectivity had led to getting of queries from his media organisation’s headquarters.

“The network had turned out to be so erratic that you cannot rely on any of them. Look, in order not to be queried, I had applied for three networks so that at least I can attach two on my laptop at once. If one fails, there is a back-up.

‘’The situation is terrible especially when you have an important story to send and you want to beat others to it, especially The Tide.’’

A banker, who pleaded anonymity, told newsmen  that the branch was thinking of joining the national grid of Galaxy or any other one to maintain the internet banking facilities in the state.

‘’We are currently using one of these service providers which had been disappointing for sometimes now.

“I have recommended an alternative, considering the state government’s recent policy of e-payment, we may not be able to cope with these networks,’’ the banker said.

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Firm Unveils Digital Solutions For Cooperatives

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A subsidiary outfit of First Registrars Firm, the Cle Digital Services Limited, has launched a digital solution for cooperative societies in the country.
Business Manager of Clé Digital Services Limited, Oladipupo Olabisi, at the launch in Lagos, revealed that the product, Clé Cooperative Management Solution, was a revolutionary digital platform, professionally designed to streamline cooperative management and enhance members’ engagement.
He said, “Today marks a significant milestone in our journey as we introduce a groundbreaking digital platform designed to transform the way cooperative organisations operate and engage with their members.
“The Clé Coop Solution represents the culmination of extensive research, development, and collaboration with cooperative communities around the world.
“From multipurpose societies to housing cooperatives and agricultural cooperatives, the Clé Coop Solution empowers cooperatives of all sizes to efficiently manage their operations, communicate with members, and foster collaboration”.
Highlighting the economic and environmental significance of cooperative societies, Olabisi explained that with significant investment committed to the development of the product, members of cooperative societies, particularly administrators and executives, would have robust experience.

The business Manager added, “We also understand the challenges that many cooperatives face in navigating complex operational tasks and effectively communicating with their members.

“To this end, Clé Coop Solution is a step ahead of other platforms, as it also offers more than just cooperative management services. Members of cooperative societies can have access to a number of value-added services, such as the CLE market hub, discounts on specific products and services and much more.

“Finally, I want to reiterate our firm belief in the power of cooperation and technology to drive positive changes in the world. With the Clé Cooperative Solution, we are not just launching a product; we are embarking on a journey to empower cooperatives and create a more inclusive, resilient, and sustainable future for all”.

A Director with the Lagos State Government Ministry of Commerce, Industry and Co-operatives, represented by the Surulere Cooperatives Area Coordinator, Mr Akin Adekunle, commended the launch of the software to address specific challenges of cooperative societies.

He charged the organisation not to limit the use of the cooperative solution to the elite cooperatives but to other categories, as society was replete with various types of cooperatives.

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AI, Key To Business Profitability – NAICOM

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The Commissioner for Insurance/CEO, National Insurance Commission (NAICOM), Mr. Sunday Thomas, has said artificial intelligence (AI) is key to the future of insurance business in Nigeria.
He, therefore, urged insurance operators to increase adoption in this area, saying it gives better productivity and enhanced profitability, while ensuring quick service delivery and claims payment to insurance consumers.
Thomas stated this while delivering a keynote address at the 8th BusinessToday annual conference & exhibition with the theme, “The World of AI: How Insurance and Pension Sectors Can Explore Opportunities for Market Penetration”, in Lagos.
Thomas, who was represented by the Deputy Director, Lagos Office of NAICOM, Ajibola Olabisi Bankole, said Technology adoption is part of the 10-year roadmap of the insurance industry, and that NAICOM, as a regulator, will continue to evolve policies that will engender the growth of the industry, increase penetration and contribute to the nation’s GDP.
Earlier in his Goodwill message, Chairman of the conference, who is also the Chairman of NEM Insurance Plc, Mr. Tope Smart, noted the level of insurance penetration in Nigeria when benchmarked with the global penetration, saying that a lot of factors were responsible for the increase in penetration level.
He said lack of or low enforcement is affecting the adoption of compulsory insurances, adding that the industry is working assiduously to partner agencies responsible for enforcement to increase insurance adoption.
“It is quite saddening that out of a population of 200 million, only about  three million people are actually insured. Lack of enforcement is a challenge but the industry is working round the clock to increase enforcement through the regulatory and enforcement bodies.
“Consumers’ apathy due to bad experience they had in the past is affecting policy renewals, but I can assure Nigerians that there are various complaint avenues for people to lodge complaints.
“If your legitimate claims are not settled, you can approach Nigerian Insurers Association (NIA) and NAICOM; if your complaints are genuine, they will be definitely resolved”, he assured.
The President, Chartered Insurance Institute of Nigeria (CIIN), Mr. Edwin Igbiti, said the growing insurance industry will require that the nation’s economy be derisked, while seeking partnership with government  and other stakeholders to deepen insurance penetration.
He stated that AI will increase insurance premium growth, enhance service delivery, and ensure that the insurance sector contributes more to the nation’s Gross Domestic Product(GDP).

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Bank Unveils Upgraded Mobile App

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The Stanbic IBTC Bank, a subsidiary of Stanbic IBTC Holdings, has unveiled an enhanced version of its mobile app which was optimised specifically for businesses.
Head of Partnerships at Stanbic IBTC Bank, Omolara Osunsoko, in her opening remarks at the event in Lagos said the enhanced mobile app offers a range of new features designed to streamline and simplify digital banking for business owners.
She said, “The solutions added to the app will help business owners transact whilst on the go. This cutting-edge offering exemplifies our dedication to innovation, convenience and growth in our digital space. It underscores our promise to continually enhance our services”.
According to Osunsoko, the enhanced mobile app for businesses provides a comprehensive suite of tools to manage finances efficiently.
“With an intuitive interface, users can execute transactions seamlessly, transfer funds between accounts, check real-time balances, and manage beneficiaries. The app offers instant access to transaction statements, self-service options, and security features to safeguard business operations”, she added.
The Chief Executive of Stanbic IBTC Bank,  Wole Adeniyi, remarked, “We are thrilled to introduce the enhanced Stanbic IBTC Mobile App tailored specifically for our business clients.
“Our goal is to provide businesses with a seamless and efficient platform to conduct their banking activities, including transactions, statement requests, transfers, and more, all from the convenience of their mobile devices.
“This app enhancement is a significant step in our ongoing efforts to simplify our banking processes and enhance the customer experience through technology.
“With robust security measures and a user-friendly interface, our business clients can now manage their finances more efficiently and confidently”.

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