Business
Adhering To Standards’ll Boost e-Commerce – SON
The Standards Organisation of Nigeria (SON) says there is the need for stakeholders in the e-Commerce space to adhere strictly to standards to grow the sector.
The organisation made the call when it met with the stakeholders at a forum in Lagos, tagged “The Role of Standards and Quality Regulation in Electronic Commerce’’.
The organisation said that it had become imperative for stakeholders to provide solutions that would ensure safe and secure transactions, assurance of quality, consumer protection and boost the sector.
The Director General, SON, Mr Osita Aboloma, said that imbibing standards in e-Commerce would go a long way to facilitate trade, promote global competitiveness, economic growth and development.
He said the need to promote awareness on standards and quality regulations in the sector was to ensure a safe and secure online platforms for sales of goods and services.
It will also enhance trade within Nigeria and across borders that will ultimately increase the Gross Domestic Product (GDP) of the nation, he noted.
The SON boss, represented by the Director, Corporate Affairs, Dr Paul Angya, said e-Commerce was a business that is on the rise, hence, it was apt and crucial for the standardisation and regulation of the quality of products and services traded through the cyberspace.
According to him, the promotion of awareness on standards and quality regulation has become necessary as the drive for digitalised market places increase and the pressure on the standards community mounts.
“This requires that all stakeholders reckon fully with the realities of the competitive and fast-paced global economy,’’ he said in a statement.
“Having identified that the roles played by stakeholders in this sector is key to the growth and development of the nation, the participants and this forum have been carefully selected.
“From consumers to consumer groups, telecommunications companies, banks, airlines, regulatory bodies, advertising practitioners, embassies and trade charters and online marketers and dealers are expected to chart a way forward for e-Commerce in Nigeria.’’
Aboloma said that with the increasing volumes of consumer complaints being received on the quality of products and services sold online, it has become necessary to have a robust regulatory framework to drive e-commerce.
“For instance, products like mobile phones, electrical and electronic devices cannot be physically viewed and tested before purchase online, while the claims on what they can do have been found in many cases to be inaccurate or sometimes outrightly false.
“It is expected that decisions reached at this forum today, will foster positive change that will ensure improved customer satisfaction and consumer protection.
“That will ultimately guarantee the safety and security of online sales and marketing as well as ensure that only quality goods and services are provided for the consumers,’’ he said.
He urged the participants to take optimum advantage of the forum to discuss pertinent issues with online marketers and the regulatory bodies to attract more investors into the sector.
An official of the Consumer Protection Council (CPC), Mr Babatunde Irukera, said e-commerce was the way of the future, noting that technology was disrupting the traditional ways of commerce and trade.
Irukera noted that as consumers were becoming more sophisticated, so also is the role of consumer protecting authorities all over the world to ensure that they were as dynamic as the sophistication of consumers.
“What we believe at CPC is that any e commerce platform must capture the responsibilities of providing consumers good quality for money spent.
“This is why the question of returns, refunds and warranties are very important to us.
“We are in the process of writing new regulations with respect to returns, refunds and warranties while paying rapt attention to e-Commerce with respect to that.
“We must find a way to promote e-Commerce, while at the same time, promote the interest and safety of the consumer,’’ he said.
On his part, the Director, Product Certification Directorate, SON, Tersoo Orngudwen, said standards were global, and noted that Nigeria must embrace standards as it was done everywhere.
He said the forum was aimed at making e-Commerce seamless, while taking cognisance of standards.
The president, Consumer Advocacy Foundation of Nigeria, Shola Ajulo, said that Nigeria had caught up with e-Commerce businesses and also possess the skill required to ensure protection not just for physical markets, but for the online markets.
“I hope today, the consumers, regulators and service providers come up with agreements that will go a long way to protect the consumers and the online markets.
“We want to address things like warranties, refunds, returns, misleading adverts, because on-line marketers are taken undue advantage of so many consumers are being taken advantage of,’’ she said.
The Tide source reports that the awareness event on digital marketing was attended by operators and relevant stakeholders in business, commerce, trade, investment, communications and other relevant sectors of the nation’s economy.
The Nigerian Shippers Council (NSC) says it has registered 160 Port stakeholders into its Regulated Port Service Provider and Users platform since the initiative began in 2023.
Executive Secretary, NSC, Mr Pius Akutah, made the disclosure on the sideline of a sensitisation programme by the commission for port operators in Lagos, with the theme, “Regulated Port Service Provider and Users”.
Represented by the Director, Consumer Affairs, Chief Cajetan Agu, Akutah emphasised the significance of the programme for stakeholders.
He said the sensitisation programme was the second edition after its commencement during the last quarter of 2023.
The Secretary said the 160 registered port operators consist of agencies, terminal operators, shipping companies, individual port users as well as service providers.
“We invited the ports stakeholders for enlightening them on the processes for online registration of Regulated Port Service Provider and Users.
“We have demonstrated to them how to register and how to make payment and we were able to present before them the various categories of the registration.
“The rate of payment is also in the registration. The payment of each group depends on the operation. A shipper pays N30,000, terminal operators and shipping companies pay N300,000, truckers also pay N30,000, while some pay N50,000 and N100,000.
“The Council was able to intimate them on the benefits, because port users benefit more as we help to interface on reducing port charges from time to time”, Akutah said.
He said that there was a need to continue to work with port operators to stop delays and eliminate high costs to make the port efficient.
Also speaking, the Deputy Director, Stakeholders, Service, NSC, Mr Celestine Akujobi, said “the sensitisation exercise was important for the council to enable us bring all the port stakeholders together”.
According to him, this is to avoid challenges during the implementation of the council’s responsibilities.
“By the time we introduce sanctions on defaulters, no operators will complain that he or she is not aware of the registration.
“I’m happy with the turnout of this sensitisation. This shows that the operators are well informed of the statutory friction of the council as the port regulator.
“The final implementation will commence as soon as we discover that all the operators have keyed into the portal.
“We are engaging other ports across the country and we’re hopeful that before the last quater of 2024, the council will implement sanctions on defaulting operators”, Akujobi said.
Earlier, Vice Chairman, National Association of Government Approved Freight Forwards (NAGAFF), Dr Ifeanyi Emoh, said port challenges were enormous, adding that they originated from some of the government agencies.
Emoh urged the council to look into regulating other government agencies, so that there could be a window through which they can collect port charges collectively instead of indiscriminately.
By: Chinedu Wosu
Chivita| Hollandia (CHI Limited) leading fruit juice and value-added dairy manufacturer in Nigeria has rewarded its long standing distributors at the recently held 2024 Distributor Conference. The event with the theme, “Break Boundaries Exceed Expectations” served as a platform to recognise and reward the exceptional contribution of the distributors and wholesalers who play a critical role in Chivita|Hollandia (CHI Limited) success and business goals for the year.
The Distributor Conference was held in two sessions. While the morning session featured keynote addresses, industry insights and brand immersion experience, the evening session was a cultural display of elegance and funfair that culminated in the award presentation and recognition of the contribution the trade partners made to the company in the 2023 year under review.
A key highlight of the event was the award ceremony which acknowledged outstanding trade partners in various regions across the country. The awards recognized commitment, dedication, and outstanding performance in areas of sales growth, brand promotion, and market expansion.
Eelco Weber, Managing Director, Chivita|Hollandia (CHI Limited), stated that the company’s success story is incomplete without the strong partnerships it has built with trade partners. “Today, we celebrate not only the achievements, but the collaborative spirit that has made our growth possible” he said.
Bola Arotiowa, Chief Commercial Officer, Chivita|Hollandia (CHI Limited), in his statement revealed that, the event which was first of its kind will continue to be an annual meeting to enable the company work more closely with its distributors, share insights and action points, help the trade partners familiarize themselves with the company’s goals and objectives for each year, and serve as a driver for mutual success.
“Our distributors are the backbone of Chivita|Hollandia (CHI Limited). Their relentless efforts in distributing our products, promoting our brands, and expanding our reach across the nation is truly commendable. As the bridge between us and our valued consumers, it is very important to reward their hard work and dedication for being an essential part of the Chivita|Hollandia (CHI Limited) family. Together, we will continue to deliver great products to our conusmers which in turn will deliver value to them”, Mr. Arotiowa added.
Speaking at the conference, HajiyaBilikisuSaida, Chief Executive Officer of Smabirm Nigeria Limited, who won the Outstanding Distributor of the Year in North 1 region, and got a reward of two million Naira worth of Chivita|Hollandia (CHI Limited) products expressed delight at the company’s recognition, and stated that the awards served as a way to inspire distributors to do more and put in more effort, which in turn would help both the distributors and the company to grow.
Other outstanding performance distributors of the year rewarded with a two million Naira worth of Chivita|Hollandia (CHI Limited) stock include, Sunny Chuks Limited for East 1 region, MRS FA & Sons Limited for East 2 region, Hussakas Ventures for North 2 region, Rookee 1388 Ventures for Lagos 1 region, Pik N Pil Ventures for Lagos 2 region, FaithJoe Event Management Limited for West 1 region, and Progress Family Nigeria Enterprise for West 2 region.
The annual Distributors Conference aims to strengthen the bond between Chivita|Hollandia (CHI Limited) and its trade partners. This collaborative approach fosters mutual growth and ensures the continued success of the brands in the Nigerian market.
A global leader in insurance and asset management, AXA Mansard, has supported three female-owned MSMEs with business grants totaling 1.4 million to boost their operations.
This, the company said, is part of its commitment to women and the Medium, Small, and Medium-scale Enterprise (MSME) sector in the country.
The three businesses were successful at the International Women’s Day Pitch Competition, organised in partnership with SME 100 Africa in Lagos.
According to the Head of Marketing, AXA Mansard, Olusesan Ogunyooye, the competition, which is aimed at supporting female entrepreneurs in Nigeria, “is another way AXA is demonstrating its commitment to the causes of women and stimulating the MSME sector in Nigeria”.
The business pitch competition received numerous entries from women across different sectors, but after a rigorous selection process, shortlisted participants were selected to participate in the competition.
Ogunyooye said “the programme provided a unique opportunity for women from various works and socio-economic classes to showcase their innovative ideas and solutions in sectors such as food, tech, fashion, and fragrance, creating an atmosphere filled with excitement, enthusiasm, and a strong sense of community”.
He stressed the importance of investing in women, saying it is not just the right thing to do, but also aligns with AXA’s purpose of acting for human progress.
He explained that AXA believes the future of women should not be at risk, hence investing in their economic empowerment is a crucial part
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