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Educating Telecom Consumers On Their Rights Our Priority – NCC

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The Nigerian Communications Commission (NCC) has said on Wednesday that educating the telecom consumers on their rights would be given top priority by the commission.
Prof. Umar Danbatta, Executive Vice Chairman, NCC, represented by Mr Reuben Mouka, Head Public Relations, NCC, made this assertion at the NCC Special Day at the ongoing Abuja International Trade Fair in Abuja, Wednesday.
He said  the theme of the fair “Enhancing SMEs in Agribusiness through Innovative Technology” was in line with the objective of the commission to use technology as an enabler of the overall economic growth and development in the country.
He said the commission through the availability of information and education would helps consumers to make informed choices in the use of ICT services as well as to protect telecom services consumers’ rights and privileges.
“We, as the independent telecom regulator in Nigeria, recognises that telecommunications services are very important to our nation,
“More importantly, that the consumers of telecommunications services deserve to get value for their money, and be treated as very important stakeholder in the scheme of things as far as service delivery is concern.
“The strategy, which we have adopted in achieving these agenda item, is to strengthen initiatives to educate and inform consumers in the use of communications services and to act swiftly and consistently whenever necessary.
He said the main thrust of NCC participation at the fair was to promote a major campaign, dedicated to the welfare of the consumer, which the commission launched on March 15, 2017
Speaking on the issue of data  rollover, Danbatta said that the commission has directed all the service providers to give 14 days window to the subscribers to enable them roll over their unused data, even if they do not renew on the expiration data.
” In other words, this will stop the current practice where subscriber lose their entire unused data if they fail to renew on the date of the expiration of the current data
”Therefore, we can say that our citizens have not been left behind with services and innovations that abound in the ICT industry; it is our promise to keep the nation abreast of developments in telecommunications industry.
On her part, the Director Consumer Affairs Bureau, Mrs Felicia Onwuegbuchulam, said the commission was facilitating deployment of broadbandnetwork for economic growth.
Onwuegbuchulam represented by Mr Ayabamji Ojo, Deputy Director, Consumer Affairs Bureau, said that the deployment of broadband infrastructure would also be a platform for innovation and job creation.
“The forum is to educate consumers on the Do Not Disturb code 2442 to stop unsolicited text messages, the commission’s 622 Toll-free line, data roll over, the menace of call masking among others.
Also speaking, Director General Abuja Commerce of Industry, Mrs Tonia Shoyele, Mrs Tonia Shoyele, said the theme was chosen in line with the Federal Government vision in diversifying the economy from a mono economy with total dependence on oil to other sectors.
She appreciated the NCC for creating an enabling environment for competition among operators in the industry as well as ensuring the provision of qualitative and efficient telecommunications services throughout the country.

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Firm Unveils Digital Solutions For Cooperatives

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A subsidiary outfit of First Registrars Firm, the Cle Digital Services Limited, has launched a digital solution for cooperative societies in the country.
Business Manager of Clé Digital Services Limited, Oladipupo Olabisi, at the launch in Lagos, revealed that the product, Clé Cooperative Management Solution, was a revolutionary digital platform, professionally designed to streamline cooperative management and enhance members’ engagement.
He said, “Today marks a significant milestone in our journey as we introduce a groundbreaking digital platform designed to transform the way cooperative organisations operate and engage with their members.
“The Clé Coop Solution represents the culmination of extensive research, development, and collaboration with cooperative communities around the world.
“From multipurpose societies to housing cooperatives and agricultural cooperatives, the Clé Coop Solution empowers cooperatives of all sizes to efficiently manage their operations, communicate with members, and foster collaboration”.
Highlighting the economic and environmental significance of cooperative societies, Olabisi explained that with significant investment committed to the development of the product, members of cooperative societies, particularly administrators and executives, would have robust experience.

The business Manager added, “We also understand the challenges that many cooperatives face in navigating complex operational tasks and effectively communicating with their members.

“To this end, Clé Coop Solution is a step ahead of other platforms, as it also offers more than just cooperative management services. Members of cooperative societies can have access to a number of value-added services, such as the CLE market hub, discounts on specific products and services and much more.

“Finally, I want to reiterate our firm belief in the power of cooperation and technology to drive positive changes in the world. With the Clé Cooperative Solution, we are not just launching a product; we are embarking on a journey to empower cooperatives and create a more inclusive, resilient, and sustainable future for all”.

A Director with the Lagos State Government Ministry of Commerce, Industry and Co-operatives, represented by the Surulere Cooperatives Area Coordinator, Mr Akin Adekunle, commended the launch of the software to address specific challenges of cooperative societies.

He charged the organisation not to limit the use of the cooperative solution to the elite cooperatives but to other categories, as society was replete with various types of cooperatives.

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AI, Key To Business Profitability – NAICOM

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The Commissioner for Insurance/CEO, National Insurance Commission (NAICOM), Mr. Sunday Thomas, has said artificial intelligence (AI) is key to the future of insurance business in Nigeria.
He, therefore, urged insurance operators to increase adoption in this area, saying it gives better productivity and enhanced profitability, while ensuring quick service delivery and claims payment to insurance consumers.
Thomas stated this while delivering a keynote address at the 8th BusinessToday annual conference & exhibition with the theme, “The World of AI: How Insurance and Pension Sectors Can Explore Opportunities for Market Penetration”, in Lagos.
Thomas, who was represented by the Deputy Director, Lagos Office of NAICOM, Ajibola Olabisi Bankole, said Technology adoption is part of the 10-year roadmap of the insurance industry, and that NAICOM, as a regulator, will continue to evolve policies that will engender the growth of the industry, increase penetration and contribute to the nation’s GDP.
Earlier in his Goodwill message, Chairman of the conference, who is also the Chairman of NEM Insurance Plc, Mr. Tope Smart, noted the level of insurance penetration in Nigeria when benchmarked with the global penetration, saying that a lot of factors were responsible for the increase in penetration level.
He said lack of or low enforcement is affecting the adoption of compulsory insurances, adding that the industry is working assiduously to partner agencies responsible for enforcement to increase insurance adoption.
“It is quite saddening that out of a population of 200 million, only about  three million people are actually insured. Lack of enforcement is a challenge but the industry is working round the clock to increase enforcement through the regulatory and enforcement bodies.
“Consumers’ apathy due to bad experience they had in the past is affecting policy renewals, but I can assure Nigerians that there are various complaint avenues for people to lodge complaints.
“If your legitimate claims are not settled, you can approach Nigerian Insurers Association (NIA) and NAICOM; if your complaints are genuine, they will be definitely resolved”, he assured.
The President, Chartered Insurance Institute of Nigeria (CIIN), Mr. Edwin Igbiti, said the growing insurance industry will require that the nation’s economy be derisked, while seeking partnership with government  and other stakeholders to deepen insurance penetration.
He stated that AI will increase insurance premium growth, enhance service delivery, and ensure that the insurance sector contributes more to the nation’s Gross Domestic Product(GDP).

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Bank Unveils Upgraded Mobile App

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The Stanbic IBTC Bank, a subsidiary of Stanbic IBTC Holdings, has unveiled an enhanced version of its mobile app which was optimised specifically for businesses.
Head of Partnerships at Stanbic IBTC Bank, Omolara Osunsoko, in her opening remarks at the event in Lagos said the enhanced mobile app offers a range of new features designed to streamline and simplify digital banking for business owners.
She said, “The solutions added to the app will help business owners transact whilst on the go. This cutting-edge offering exemplifies our dedication to innovation, convenience and growth in our digital space. It underscores our promise to continually enhance our services”.
According to Osunsoko, the enhanced mobile app for businesses provides a comprehensive suite of tools to manage finances efficiently.
“With an intuitive interface, users can execute transactions seamlessly, transfer funds between accounts, check real-time balances, and manage beneficiaries. The app offers instant access to transaction statements, self-service options, and security features to safeguard business operations”, she added.
The Chief Executive of Stanbic IBTC Bank,  Wole Adeniyi, remarked, “We are thrilled to introduce the enhanced Stanbic IBTC Mobile App tailored specifically for our business clients.
“Our goal is to provide businesses with a seamless and efficient platform to conduct their banking activities, including transactions, statement requests, transfers, and more, all from the convenience of their mobile devices.
“This app enhancement is a significant step in our ongoing efforts to simplify our banking processes and enhance the customer experience through technology.
“With robust security measures and a user-friendly interface, our business clients can now manage their finances more efficiently and confidently”.

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