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Opinion

Govt, Society And The Disabled

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Sometimes ago, I was the host of a television programme, “Wake Up Nigeria Show”, designed to discuss the challenges facing Nigeria on a daily basis. This show featured experts as guests. One feature I invested so much energy in was the disability segment titled, “breaking beyond the barriers.”
That segment showcased people with disabilities to our teeming viewers, the challenge(s) they face, how they broke the hoops on their paths to be what they were. Guests on the show provided solutions to the problems faced by special people in Nigeria.
Not one of my guests had anything positive to say about government. Theirs were cases of self-help. They achieved what they could without government support.
I have seen many with lack of faith in themselves. You wouldn’t blame them. Nigeria is not a caring society. It is one where people with disability are without significance by religious persons, who claim to know God, but make room only for those with full limbs and government policies tilted to the so-called fit people.
At a summit for people with disabilities, my path crossed that of Margaret Uko Ekanem . She gave a wonderful speech at the occasion and I invited her after to the TV program. Thankfully, she obliged and we had a good show.
I found her to be bold, with zest for life. She managed, at the time, a cosmetic company with a high turn-over of staff, many of whom were sacked because they took advantage of her visual impairment to steal many of her cosmetic products.
Margaret Uko Ekanem lost her eyes suddenly as a JSS 3 student of Federal Government Girls College, Abuloma, Port Harcourt. The school, like others, built for the able, had no facility for the blind and so she had to go to the school for the blind at Afare Uku in Umuahia, Abia State, where she was taught all she needed to know so as to cope with life as a blind girl.
She ventured out from there to Queens College, Lagos,  and obtained a Diploma in Mass Communication, from Our Saviours Institute of Science, Agriculture and Technology (OSISATECH) in Enugu State.
She was happily married to a journalist with a private radio station in Port Harcourt. On my program, she mentioned her daring moves to see a former governor of Akwa Ibom State, her home state.
Both the governor and his wife were at Nsukka to be honoured by the University of Nigeria. Security was tight as usual but she hung around the arena where the vehicles of the first family were parked. Thanks to fate, she caught the attention of the governor’s wife who asked her security detail to allow her journey in a car in her convoy and thereafter introduced her to her female special assistant.
That became her waterloo as the same assistant made sure her demands never got to the governor’s wife until they left Government House. Although the governor’s wife was kind enough to give her some money at their first meeting. Helping the vulnerable, for me, goes beyond the piquant-symbolism of handing out nickels.
Margaret wasn’t looking for a  human mustard-plaster. All she wanted was a job in Nigeria or scholarship to school abroad. The PA to the governor’s wife talked her out of scholarship and never gave her the opportunity to meet with her principal, save for that time she rail-roaded their convoy.
We discussed all these in 2016 and we hadn’t met each other since then, until recently.  She heard my voice as a guest on a radio station and asked that I visit her which I did for the first time at her Koko-Ama residence near Marine Base in Port Harcourt.
Shockingly, I discovered that her husband had moved away from the house. He said he was no longer keen on the union. She said she went to FIDA (federation of women lawyers) to report him, and he was told to provide sustenance money for her and their daughter and pay rent for their accommodation.
I think a journalist should know better. Instead of leaving a visually-impaired person in the lurch, why not do the needful? Even though I am no saint, conscience wouldn’t allow me steal into my house, move out my belongings and take my child, who is less than six years, away from her mother and play evasive games knowing that the mother is visually-impaired. Shouldn’t a journalist know better?
As at my last visit (so far), the landlord had cut power and water from Margaret’s apartment because of her rent which was due. The landlord seems to be joining issues with Margaret instead of her husband who  signed the lease-holding document. Why join issues with a visually-impaired lady who is mistreated.
There are many Margaret Uko Ekanem out there, who are not ready to be a burden to anyone but society doesn’t care about them. Can’t anyone out there give this lady a job? Akwa Ibom State where Margaret hails from, can at least give her a job.
According to George Washington, “let us therefore animate and encourage each other, and show the whole world that a freeman, contending for liberty on his own ground, is superior to any slavish mercenary on earth.”
I would like to end this essay with some questions for government and society. Can there ever be a place for humour in the life of the disabled? Is there disabled friendly environment in Nigeria? Do we have barrier-free restaurants and alternative routes for the disabled? How do the disabled manage to deal with self-confidence? How do they feel when they have to ask for help? Are people with disability lawless?
Abah writes from Port Harcourt.

 

Simon Abah

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Opinion

Job Creation Can Reduce Crime

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Crime is on the increase in Nigeria. And some public affairs analysts have attributed the upsurge in crime in the country to the high level of unemployment. Breaking down of law and order is becoming a trend that is growing fast in the land. Illegality is fast becoming legality in the country. Criminal-minded citizens are using lack of employment opportunities witnessed in Nigeria to swindle some innocent Nigerians.
This is because some people are desperate to get rich through all means and cost available to them. And so, some fall prey to the cheats and fraudsters in the society. Some jobless people have been defrauded and killed by their perceived employers. Few weeks ago, the social and mainstream media were filled with news of a young lady who was killed in cause of searching for employment from wrong person in Akwa Ibom State.
So many networking and Ponzi businesses have sprung up in the guise of making people rich with ease. And some people are being swindled of their money on daily basis. The trend of creating platforms to dupe people is at alarming stage in Nigeria.
Today, betting is a lucrative venture that almost everyone wants to invest in. And in some cases, one would always act to cause someone to miss his long-awaited expectations.
Kidnapping is carried out on daily basis for ransom to be paid by the victims or the victims’ families. This is dangerous to national development. A lazy man and a hardworking man need food to eat when hunger comes. The quest to make money without labour is a dangerous approach in the country. Yahoo boys and girls are everywhere making innovation to defraud people of their hard-earned money saved in the banks. And everything is blamed on poverty and lack of employment opportunities. The security agencies in the country have not been able to bring the high crime rate under control.
The government is not seen to be working because of high magnitude of crime rate in the land. Every complaint of crime hinges on unemployment. That may seem as a fact but is not total. Some who indulge in crime are working class and some come from well-to-do families. The crime rate is unassuming, especially financial crimes.
Observationally, it is like stealing is fast becoming a norm. This is worrisome. The state of insecurity is not helping matters in Nigeria. And it is time for the Federal Government to use full force to restore relative peace in the country. Insecurity does not support job creation in any country of the world.
It is high time the government came down and look at the plight of the people. Some of the major manufacturing companies in the country had folded up or relocated to another country because of the unfriendly and harsh environment for businesses.
In the United Arab Emirates (UAE), government creates policies and laws that drive the economy and businesses in that country. Today, almost every Nigerian knows and talks about the city of Dubai in the UAE. The city is a business destination to most of the business moguls in the world.
Therefore, the governments in Nigeria should formulate policies and laws that will convince investors to establish their businesses in the country and that will, in turn, create job opportunities for the teeming population that are jobless. It is said that a lazy mind is the devil’s workshop. Therefore, Nigerian government should not allow the minds of young Nigerians to be devil’s workshop; where crime is formulated and executed to the detriment of all.
Some of the loans collected by the Federal Government from nations and international financial bodies, should be used for job creation for the youths who are using their energy the wrong way. Nigerian government can reduce crime rate in the country through aggressive and holistic approach towards job creation.
Joblessness has created high rate of drug use in Nigeria. Some ignorant citizens think that taking of some hard drugs can relieve them of their state of hopelessness. Nigerians want a society where hope can be restored and peace will reign. Drug abuse is common and it is inimical to progress and peace in the society.
If some who indulge in crime are engaged by government to earn a living somewhere, it can help to reduce the crime rate witnessed in the country now. Indeed, all the level of governments in the country should move their tentacle towards job creation. And this should be done with a clear-cut policy and programme backed by enabling laws.
Hunger does not know political party and ethnic group. Therefore, it is time for the government to rethink and adopt workable template towards job creation in Nigeria. Crime is evil. The diversification of the economy towards agriculture, if properly followed, will create jobs for the people.
Ogwuonuonu wrote from Port Harcourt.

By: Frank Ogwuonuon

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Opinion

That Vaccine Mandate

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Currently, many countries, including the United States of America, would demand for vaccine mandate as a condition for granting travel visa to anyone. Such policy is justifiable because self-preservation is a vital law for all living entities. COVID-19 pandemic has been quite a disturbing global phenomenon that no country can afford to expose its citizens to avoidable dangers, even if it requires placing restrictions on movements and travels. People carry various things as they move about.
News headline: “N194bn COVID-19 Allocation to Three States Missing, BudgIT Alleges” – The Tide newspaper, Monday, September 13, 2021 (front page). Without going into details of that report, or mentioning the three states involved, one recalls an alarm from a senior Nigerian in 2020, describing COVID-19 as a global scam or smoke screen. The vital issue here is that since its outbreak, COVID-19 pandemic is a controversy (like HIV/AIDS), with various interpretations and opinions. The variations are many and instructive.
Another issue relating to the global pandemic is the controversy concerning the effect of human volition or the mind, over matter. Researchers call this controversy the Placebo Effect. Placebo is defined as a substance given to a patient instead of medicine, without telling them it is not real, so that they get better because they think they are taking medicine. This has to do with the effect of belief, faith, confidence and morale booster on increased human capacity, energy and well-being. Some would say love is medicine.
Without going into details of extensive research works done with regards to the transforming effects of positive attitude, it would suffice to say that human volition, operating through the mind, is a vital, ready weapon which we cannot ignore. Dr E. G. White would tell us that: “It is the duty of every person, for his own sake, and for the sake of humanity, to inform himself in regard to the laws of life and conscientiously to obey them. All need to become acquainted with that most wonderful of all organism, the human body. They should study the influence of the mind upon the body and of the body upon the mind, and the laws by which they are governed”.
Much had been said and written by well-meaning individuals about the need to guard our thought and the mind with all diligence, because of their vital role in human well-being. Even the things which we dread and fear most, would lose their power over us, if we know the truth about them. Surely, there is no blemish but the mind, and no darkness but ignorance. Psychologists would talk about the law of Reversed Effort, which causes fears and doubts to sap vital energy in us, thus exposing us to dangers and depriving us of natural immune system.
So, the COVID-19 global pandemic, like the HIV/AIDS controversy, has the possibility of opening our eyes and expanding our consciousness, to be able to know better the effects of our thoughts and deeds. The alleged missing of money allocated to combat the COVID-19 scourge must have some underlying factors, whether or not any fraud is involved. The truth is that the news story reflects a peculiar human weakness.
Destructive human weaknesses include the propensity to cheat, defraud, call white black and black white, according as we are paid. Thus, avarice, greed and myopia, blind and deaden human conscience which is meant to serve as an effective in-built guide through the wilderness of life. Man can destroy himself and also corrupt others through personal weaknesses which become too hard to curb. From little beginnings and continual indulgence, weaknesses grow into propensities which then become weapons of self-destruction. COVID-19 is an idiom.
So much had been said, off-records and from the grapevine, concerning the beginning or origin of COVID-19 pandemic in the past two years. Some people, including religious leaders, have associated it with “Judgement, Millennium and Rapture”, such that the Vaccine Mandate is interpreted as “Mark of the Beast. Those who refuse to bear mark of the beast would be denied many things, including travel visa, etc. The speculations, controversies and gossips go on and on, behind which lies impenetrable dark clouds. COVID-19 and the Beast!
The World Health Organisation (WHO) has not been able to tell us the origin or politics of the COVID-19 pandemic, despite the fact that it is a present threat which those who doubted its reality are not spared. Its controversies cover the origin, management, dispensing of palliative measures, deaths associated with COVID-19, drugs or vaccines for the pandemic, and now the disappearance of money allocated to combat the scourge. No one is sure who is speaking from what angle of interest or what political, economic and ethical cover-ups may be involved. We keep wondering!
Beyond the sound, fury and shenanigans associated with COVID-19 and Vaccine Mandate, there are certain issues vital for the Nigerian audience. One of such issues has to do with global commercialism and the possibility of scam, whereby the pandemic and the attendant vaccine mandate, provide opportunities for smart interest groups to play some games. Since COVID-19 could not be associated with originating from Africa, like HIV/AIDS, African nations cannot claim any immunity on the ground of being used to malaria fever. COVID-19 is different from malaria.
If COVID-19 and malaria share similarities, then vaccine mandate would not be compulsory for Blacks, even though malaria drugs feature in the other. An opportunity comes for some vested interest groups to use vaccine mandate as a political, economic or religious weapon. Already some religious groups are out with opinions and interpretations which would run counter to state policies and mandates. When faith and belief system become political issues or weapons, then Boko Haram phenomenon comes in.
Security challenges facing humanity currently come largely from secret dealings, pacts, gang-ups and cover-ups, whereby some interest groups want to take advantage of others. Issue of power comes in, whereby the gangsterist policy of “who wields power, makes the rule and takes the gold”, applies. Global economy and commercialism rule in modern politics whereby power is sought and held for the purpose of control. Power blocks, local and global, have long-term agenda whereby every social institution serves as an accomplice in the project, including science.
Dr Amirize is a retired lecturer from the Rivers State University, Port Harcourt.

By: Bright Amirize

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Opinion

Nigerian Banks And Customers’ Burdens

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The banking system in Nigeria has been a burden to the banking public over the years. Some banks do not give adequate attention to their customers. They rather abandon the customers’ complaints or request without cogent reasons.
Customer complaints are inevitable, no matter how streamlined one’s business may look they must always be acknowledged and dealt with efficiently. By ignoring or dismissing the complaints or requests of customers, the bank is telling the public that their opinion and patronage don’t matter. Many business owners see complaints or demands management as time consuming and frustrating to an efficient system, whereas such complaints can be resolved quickly and easily.
When a customer first lodges a complaint, there is need for the authority to take bold step in order to tackle such problem confronting the complainant. It can be difficult to remain impassive in the face of criticisms, but an emotional response will only serve to irritate the customer further.
The authorities are expected to give their customers full attention as desired and carefully listen to the whole problem before responding. Put yourselves in their shoes, if you had a problem you would want someone to listen and solve it.
Appearing disinterested or attempting to argue to discourage the customer based on the complaint lodged will only exacerbate the situation. There is no need to jump the gun, rather one should deal with such complaints on a regular basis, of which many have handled similar cases before now. However, complaints of esteemed customers are usually unique to the bank staff because resolution of such often attract financial gratification.
Treating their cases as important individuals requires listening to their problems in full, which will go a long way to strengthen the relationship existing between banks and their customers only when attention is given to complaints or demands from customers at our various banks. It is easy to be defenseless, particularly if the management doesn’t believe they are at fault. However, they have to put themselves together and feel the pains of their customers, especially when they are at the receiving end of such experience; would they personally be satisfied? If the blame lies on a particular member of staff, it is often best to remove the customer from their presence.
Always use one’s initiative when dealing with customers’ complaints. This can defuse tension and emotion, and help customers to re-evaluate their anger.
However, never pass the customer around from person to person as each complaint or demand should ideally be handled by a particular staff. Therefore, such person should always ensure that the staff assigned to the case has the impetus to deal with the situation.
Once the customers had aired their grievances, the staff on duty should immediately give a sincere apology. Sometimes, apology is all it takes to placate an angry customer; sometimes, a complaint should be followed by a request for compensation, typically through a refund or a voucher. In this premise, the staff remains calm when dealing with a complaint or demand even if the customer becomes irate or confrontational, the ultimate aim would be to turn the\ bankers’ negative experience into a positive one, but arguing back will only make the situation worse.
Customer complaints should always be resolved as quickly as possible and allow sympathy to be the watchword once you have listened to their concern, in order to quell the heat of the matter for better result.
As a public servant, a bank staff should be able to create a bond between him and the customer, so that they know you have heard their concern and are going to work with them to resolve the impasse. The bank should offer solution to their customer’s burden, provide feedback to such problem and execute the solution, instead of creating more difficulties in the life of the complainants.
Customers are made to be treated with care, kindness, love and respect. The banking system in Nigeria should learn how to manage issues effectively, especially those that emanate from their banks, where they are expected to provide suitable machines that will accommodate the needs of the customers; example, the Automated Teller Machine (ATM), because the banks cannot function well without the customers’ patronage and contribution.
Customers are the reason for the banking system in Nigeria.

By: Kpobari Barizaa
Barizaa wrote in from Bori.

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