The Directorate of Cus
tomer Protection (DCP) of the Nigerian Civil Aviation Authority (NCAA) says it has resolved 55,000 complaints in almost two years.
However, some of these complaints were roll over cases from the previous years but were eventually resolved alongside subsequent ones.
NCAA in a statement signed by its general manager, Public Affairs, Mr. Fan Ndubuoke and made available to newsmen, said in 2013, a total number of 15,839 complaints were received from 13,954 international airlines operations and from the domestic airlines 382 from 65,368 operations.
According to the statement, “these complaints have a preponderance of missing baggage cases from foreign carriers which was 14,828 and 202 from domestic carriers in 2013. In 2014, there was an obvious decline with foreign carriers having 5,428 cases and 97 for domestic airlines.
“Delayed flights on international routes were 2,341 and 24,358 complaints from local in 2013. On the other hand, in 2014, the international airlines had 3,288, an upward movement due to some certain extraneous factors while the local airlines had 24,111 a marginal decrease”.
Similarly, there were 131 complaints arising from cancelled flights from the international carriers and 229 from the domestic carriers in 2013. A total number of 345 flights were cancelled in 2014 while on the domestic it was 167.
Overbooking on foreign flights and denied boarding on foreign operations had 57 complaints and 63 for local operations. The subsequent year 2014, saw foreign operations providing 31 complaints and the domestic operators also had 31, a reduction from the previous year.
In addition, Domestic operators had a total of 97 mishandled/misrouted baggage while 76 were found.
Other complaints such as pilferage and discourtesy on the international flights received a total number of 109 complaints in 2013 and 101 on domestic. However, these complaints reduced in 2014 to 83 on international route and 59 on the local route.
The statement further said with the increase in the volume of passenger traffic, the regulatory authority has strengthened the directorate of consumer protection to cope with the complaints.
“NCAA said it has taken decisive approach to ensure all airlines operating in and out of Nigeria must ensure safe, secure, and comfortable operations to allow passengers have value for their money.
COVID-19: Arik Airline Sacks 300 Staff
At least 300 staff of Arik Air have been relieved of their appointments by the airline’s management.
This was announced in a statement by the airline on Friday.
It blamed the sacking on the impact of COVID-19 pandemic.
The press statement was titled, “Arik Air management declares 300 staff redundant”.
The company explained that a redundancy package would be provided for the affected workers with the help of the aviation unions.
The statement read in part, “Arising from the devastating impact of the COVID-19 pandemic, leading to the constrained ability of the airline to complete heavy maintenance activities and return its planes to operations, stunted revenues against increasing operational costs, the management of Arik Air (In Receivership) has declared 300 staff members redundant to its current level of operations.
“The leadership of the impacted unions has been contacted to negotiate a redundancy package for the affected staff.”
The airline added that over 50 per cent of its workforce of over 1,600 staff have been on furlough in the past six months.
In a separate statement also forwarded to our correspondent by its Public Relations and Communications Manager, Banji Ola, the airline apologised to passengers whose travel plans were disrupted by the protest carried out by the National Union of Air Transport Employees on December 3, 2020.
The picketing disrupted operations in Lagos and prevented the airline from processing passengers at the Murtala Muhammed Airport Domestic Terminal 1 and 2.
S’East Leaders Laud FG Over EndSARS
South-East leaders on Saturday, lauded the Federal Government on the matured and responsive manner it handled all issues relating to the EndSARS protest and agitation.
The leaders of the zone, which included Governors, Senators, House of Representatives members as well as traditional, religious and youth leaders, gave the commendation in a communiqué issued after their meeting with a Presidential delegation in Enugu.
The presidential delegation was led by Prof. Ibrahim Gambari, who is the Chief of Staff to President Muhammadu Buhari.
“We thank President Buhari for the speed and restraint with which he handled the EndSARS protest, which has engendered peace throughout the country, especially the South-East.
“We, therefore, request the President to look into demands of various groups and youths with a view to resolving them,’’ the statement, which was read by the Chairman of South-East Governors’ Forum, Governor Dave Umehi, said.
It also called for joint operation by security agencies and local vigilant groups into all forests in the zone to flush out criminals and killer herdsmen with AK47 rifles.
“But we pledge our commitment to continuous coexistence with peaceful herdsmen who have been living peacefully with us.
“We stand for an indivisible and united Nigeria, built on love, fairness, equity and justice. We believe that under this platform – NIGERIA; we are bigger and stronger,’’ it said.
It also called on the Federal Government to continue its support and diplomatic push for the former Coordinating Minister of the Economy, Dr Ngozi Okonjo-Iweala, to be elected as the Director-General of the World Trade Organisation (WTO).
The statement thanked the Federal Government for the timely interventions in Akanu Ibiam International Airport rehabilitation as well as intervention in road infrastructures in the zone.
“We are grateful for the attention given to the second Niger Bridge and completion and inauguration of the Zik’s mausoleum.
“However, we urge the Federal Government to give attention to the completion of the current road projects within the zone,’’ it said.
The statement said that the states in the zone will provide money for the compensation for those affected by the EndSARS protest, help to rebuild police stations and their logistics; while engaging the youths constantly to forestall any violent development in the zone.
“We have plans to set up various empowerment programmes to gainfully engage the youths. The governors also plan to mainstream the youths in their governance to give them a sense of belonging.
Minister Hails Meeting With S’East Leaders
The Minister of Information and Culture, Alhaji Lai Mohammed, has described as “extremely fruitful” the meeting which a presidential team had with leaders and stakeholders of the South-East.
“The meeting of the presidential delegation with South-East leaders was very useful,’’ Mohammed told journalists on Sunday in Enugu.
The delegation, led by Prof. Ibrahim Gambari, Chief of Staff to President Muhammadu Buhari, met for more than eight hours in Enugu with selected South-East leaders.
Mohammed said that it was quite instructive that all the groups which took part in the meeting believed in the unity and oneness of the country, pointing out that they clearly spelt out this in their presentations.
“We listened clearly and carefully to all the positions and demands and we are going back to report directly to President Buhari,’’ the minister said.
He noted that the Federal Government had been spreading development and infrastructure to all parts of the country, simultaneously and equitably.
“We want the South-East people to be confident that the Federal Government is spreading development and infrastructure to all parts of the country equitably and will never marginalise any zone in the ongoing development and infrastructure agenda.
“This is what I want to assure Nigerians living in the South-East,’’ Mohammed noted.
According to the minister, when the team gets back to Abuja it will see what can be done immediately concerning some of the positions and demands made by the South-East leaders.
The presidential delegation met with South-East governors, statesmen, elders, religious and traditional leaders, as well as market women and youth leaders.
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