‘South African Airlines, Best In Africa’


South African Airways (SAA) has been name as the best Airline in Africa in a global customer satisfaction survey.
The announcement was made during the Skytax World Airline Awards ceremony which took place at the 50th International Paris Air show.
Skytax World Airline Awards are regarded as the most prestigious accolades for the world airline industry and provide global bench mark of airline excellence.
This year is SAA’s 11th consecutive year of winning the Best Airline in Africa award, making South Africa national flag carrier the most awarded airline on the continent.
Every year, Skytax, an independent aviation research organisation, conducts a customer satisfaction survey among 18 million business and leisure air travellers from 160 countries to decide the award winners.
The survey covers over 200 airlines from the largest international airlines to smaller domestic carriers over a 10-month period, air travelers complete an online survey questionnaire about their experience with airlines on the ground and on-board.
The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service including check-in, boarding, on-board, seat comfort, cabin cleanliness, food, berverages, inglight entertainment and staff service.
“We are delighted that customers from across the world have for 11 years in a row, voted us the Best Airline in Africa. It is a remarkable achievement that resonates with our vision which is to be Africa’s leading world class airline.
We also acknowledge that a fundamental cultural mind set change towards an efficient service – driven organisation is required in what is an extremely competitive industry. And in line with our long term turn around strategy, exceptional operational and customer service will be SAA’s DNA forthwith’s said customer service Executive at SAA, Suretta Cruse.