Business
PHCN Re-strategises For New Billing System
The Power Holding Company of Nigeria (PHCN), says it will soon commence house-to-house re-classification and identification of its customers for effective billing.
Business Manager, Ikotun Business Unit, Mr. Oluwadare Oseni, told newsmen in Lagos, on Saturday, that only 60 per cent of PHCN customers were paying their bills regularly.
He said the PHCN management had resolved to revisit the customers within the unit to find out why they had not been paying their bills.
Oseni said the unit had been losing a lot of revenue due to inadequate monitoring and proper accountability of the customers. He urged the customers to co-operate with PHCN staff carrying out the re-assessment and re-classification to enable the organisation achieve its objective.
Oseni added that the unit had set up Customers Record and Debt Management (CRDM) unit to address cases of crazy bills given to customers. He said the exercise was aimed at ensuring that no customer was placed on the wrong tariff class.
“A real time customer faults tracking and management programme has been developed and will be launched in the fourth quarter of 2011.
“In spite of the Federal Government’s effort at ensuring effective power supply in the country, some Nigerians are still found engaging in acts of vandalism,” he said.
Oseni said the unit was currently facing a lot of challenges in its bid to provide improved services.
“The recent upsurge in vandalism of sub-stations and overhead line components is a source of worry to us. It is even more disturbing to observe that some equipment installed in some busy neighbourhoods are affected,” he said.