The Director-General,
    Consumer Protection Council, Mrs Dupe Atoki, has decried the high rate of consumer rights abuses in the telecommunications, aviation, banking and power sectors of the economy.
  Atoki said this at a public lecture on , “The State of Consumer Rights Protection in Nigeria” organised by the Human Right Centre, Faculty of Law, University of Lagos (UNILAG).
 She said that the prevalence of consumer abuses in different sectors of the nation’s economy had resulted in a situation where consumers were not getting value for their money.
 She also said that the council had adopted the strategy of criminal prosecution of recalcitrant businesses or litigation to achieve satisfactory redress.
 This, she added had helped in achieving full compliance by businesses.
 Atoki  said, “In Nigeria, market failures manifest in different ways with varying degrees of negative impact on consumers while the free market is currently operational in Nigeria in all forms.
“For instance, in the telecommunications sector, consumers still contend with drop calls, unsolicited texts and calls, poor network and credit wipe-off.
 ”Also, in the aviation sector, regular delays and cancellation of flights without notice, damage and loss of baggage without compensation, still occur.”
  She added that the banking industry was still a culprit to consumer abuses as regards services rendered.
“In the banking sector, there are regular cases of Automated Teller Machine (ATM) dispense error cases with prolonged resolution period, Point of Sales (POS) terminal issues and unexplained debit on customer accounts among others.
 ”Similarly, in the power sector, outrageous estimated billing, non-provision of transformers and meters, wrongful disconnections as well as inadequate or erratic electricity supply contribute to consumers’ frustrations.”
 Atoki noted that consumers of Satellite Television Services were also grappling with regular disruptions, wrongful disconnection, poor service delivery and lack of redress for complaints.
  She added, “In the area of land transportation, overloading, non-refund of money when vehicles breakdown and use of dilapidated vehicles add to the burden of consumers of public transport services.