Nation
Treat Customers As King, EEDC Boss Charges Staff
The Managing Director of Enugu Electricity Distribution Company (EEDC), Mr Praveen Chorghade, has charged staff of the company to regard their customers as king and treat their demand for services with speed.
Chorghade, represented by EEDC’s Chief Technical Officer, Mr Vincent Ekwekwu, gave the charge in an address in Enugu during the just-concluded Customer Service Week 2022 at various districts and service offices of the company within its franchise area.
According to him, “our product is not just electricity; our product is also services, so essentially, what we offer our customers is electricity and services.
“To serve our customers well, we have to be efficient and effective, doing our work according to the timing and convenience of our customers and not ours.
“Going extra miles and beyond the expectations of our customers, so we can put smiles on their faces.
“Customers must be comfortable with our services and that is only when they will respond by paying their bills promptly in return,” he said.
The Manager also urged staff to give prompt attention to faults and issues complained by customers as well as ensure constant communication with them.
“I am happy to see and celebrate our customers today because without you (customers), EEDC would not exist and we want to provide first-class and speedy solutions to your service needs,” he added.
The Health, Safety and Environment Officer, EEDC, Mr Francis Iwu, stressed on the need for safety and to ensure that specified power line right-of-way is observed so as to avoid electricity hazards.
Iwu explained that one of the reasons some customers experience electric shock from the walls in their apartments or offices was due to the poor earthing system of the building.
“You must engage competent electricians in the wiring of your facilities in order to avoid electrical shocks and electrocution of the occupants,” he advised.
The Head Corporate Communications, EEDC, Mr Emeka Ezeh, urged customers to make use of the customer service representatives at their various service centres whenever they have issues, rather than complain to linesmen or field workers.
He noted that vandalism of EEDC facilities remained one of the major challenges faced by the company and her customers as well.
According to him, once vandalism takes place, the customers are without electricity supply, while EEDC is losing revenue and also spending huge sums for replacement of vandalised items.
The Head, Customer Service, EEDC, Mrs. Ijeoma Ogudebe, who is the chief organizer of the Customers’ Service Week 2022, said for the past five years, EEDC had always participated in the week with other service-oriented organisations.
Ogudebe noted that each member of staff, no matter their department or unit, is a customer service person, adding: “It takes a happy staff to make a happy customer. If you are not happy, how would you make a customer happy?”.
By: Canice Amadi, Enugu
Nation
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Nation
Osun Park Management Chairman Shot By Police, Union Alleges
The Chairman of the Osun State Park Management System (OSTMS), Comrade Nurudeen Iyanda Alowonle, was reportedly shot by officers of the state police command in the late hours of Monday.
The union, in a statement issued by its Secretary, Mikaela Popoola, in Osogbo, confirmed that its chairman was arrested over domestic issues and taken into police custody.
According to him, the shooting of the chairman occurred while in police custody, and the circumstances surrounding the shooting call for a thorough investigation.
The union scribe, who reiterated that the chairman was arrested over domestic issues and taken into police custody, called on members of OSTMS not to take the law into their own hands.
He stressed, “We must maintain peace across the parks while we take the matter up with the appropriate authorities.”
While confirming the shooting, a top Police officer, who preferred to remain anonymous, said, “Alowonle was arrested in connection with the alleged killing of one Oyewale in 2022 and the assault of some residents on Monday night.
“He was shot while attempting to escape and has been taken to a hospital for treatment.”
According to him, Alowonle was maimed by the police gunshot, and a Hummer bus with registration number AWK 480YD, an unregistered Nissan Almera, and a Toyota Sienna with registration number GNN 595 XD were also recovered from him.
“During the arrest, a Barrett pistol, six rounds of 9mm live ammunition, and one expended empty shell were recovered from Alowonle’s private unregistered Toyota Highlander jeep,” the officer said.
“Alowonle and his boys conveyed themselves in a Previn bus with registration number RBC 275XK, but a distress call to the police led to his arrest. He was rearrested at Susi area of Oke-Baale, Osogbo, alongside eight others before being taken to the state police command.”
Meanwhile, all possible efforts made to reach the spokesperson for the state Police Command, Mrs Yemisi Opalola, for comment on the incident proved abortive as calls put to her mobile phone were not answered.
Nation
Police Kill Notorious Cultist In Rivers, Recover Gun, Ammunition
The Rivers State Police Command has announced that its operatives neutralised a suspected kidnapper and cultist, identified as Gbarani Bume, in the Luawii Community of Khana Local Government Area (LGA).
Bume, also known as Pelele, was a member of the infamous Iceland cult group, which has been terrorising the Beree/Tabaa axis of Khana LGA along with his gang.
Spokesperson for the State Police Command, Grace Iringe-Koko, disclosed this in a statement issued in Port Harcourt on Sunday.
Iringe-Koko said that Pelele and his gang attempted to kidnap a site engineer working in Luawii when the police, acting on a tip-off, swooped in. Upon sighting the police, the suspects opened fire, but Pelele was fatally wounded after a fierce exchange of gunfire and later died.
The statement reads: “The Rivers State Police Command has made a significant breakthrough in its efforts to combat crime, neutralising a notorious cultist and kidnapper, Gbarani Bume, a.k.a. Pelele, a native of Bere Community in Khana LGA.
“He was a member of the Iceland Cult Group, which has been terrorising the Beree/Tabaa axis of Khana LGA.
“On the 15th of November 2024, operatives from the Bori Division, acting on a tip-off, were mobilised to Luawii Community where Pelele and his gang were attempting to kidnap a site engineer.
“Upon sighting the operatives, the hoodlums opened fire, resulting in a fierce crossfire, during which Pelele was fatally wounded. His accomplices escaped with various degrees of bullet wounds.
“Items recovered from the suspect include one AK-47 rifle, two magazines, and 10 rounds of live ammunition.”
She added, “An investigation is ongoing, and efforts are being intensified to apprehend the other fleeing gang members and bring them to justice.”
The state police spokesperson stated that this operation underscores the Command’s commitment to tackling crime and ensuring public safety in the state.
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