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PHED Introduces On-The-Spot Payment System

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6 years ago

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The Port Harcourt Electricity Distribution Company, PHED, has introduced On-The – Spot payment system for its customers in Rivers, Akwa Ibom, Bayelsa and Cross River states.
The On-The-Spot Collection/Payment system was unveiled to the members of public recently in Port Harcourt, the Rivers state capital by the Chief Executive Office, PHED, Naveen Kapoor.
On-The-Spot Collection, an initiative with proven success in India that has similar energy demands like Nigeria, was conceived by the Feedback Energy Company Ltd, FEDCO, India, a Technical Partner, TP, of Port Harcourt Electricity Distribution Company.
PHED by its unveiling, becomes the first Disco to have introduced such a laudable initiative to the Nigerian electricity industry market.
OTSC is designed to ensure compliance with the cashless environment which PHED strives to attain, the CEO said.
The objective of this initiative according to Naveen Kapoor was to aggressively follow the path towards modernization, improving customer experience and to ensure that there was no gap in the remittance for energy consumed as a result of lack of access to payment points.
“As a technologically driven company, we are always concerned with how best to engender customers’ satisfaction at all times”, the PHED Boss maintained.
The initiative, Kapoor added would be managed by authorized staff who would be visiting customers with point of sales machines (PoS) for seamless payment at their doorsteps with proper means of identification geared towards improved customer experience especially the post-paid customers.
“This we believe would lead to database improvement through ‘Know Your Customer’ Concept, (KYC), increase in pay points with motivated workforce, and effective process monitoring which shall be handled by our well trained personnel.
“With over 513,000 customers, 324,787 are active post-paid customers usually referred to as Non Maximum Demand scattered in PHED’s coverage area. This is a huge market for us, hence, the need to encourage customers seamlessly by bringing our authorized staff with point of sales machines, POS, at their doorsteps”, Kapoor said.
He, however, advised customers not to accept receipts without PHED’s logo, not to make any transaction over unsecured network, not to share their personal identification number, PIN and card verification value CVV, number and not make use of PHED’s representatives cards for any transaction.
On-The-Spot Collection is one of numerous initiatives of PHED’s determined effort in improving service delivery to its stakeholders. The 24/7 call centre, online payment live feedback on social media, massive deployment of pre-paid meters in the last two years are some of them.

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NPA Assures On Staff Welfare 

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2 weeks ago

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June 27, 2025

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The Managing Director, Nigerian Ports Authority (NPA), Dr. Abubakar Dantsoho, has said the management will continue to accompany its port infrastructure  and equipment  modernization drive  with the development of the welfare of its personnel.
Dantsoho made the disclosure recently while responding to the commendation by the Maritime Workers Union (MWUN) and the senior Staff Association of Statutory Corporations and Government-Owned Companies (SSASGOC) on the  clearing  of the age-long problem of employee stagnation, when the union paid him a courtesy visit at the Authority’s headquarters in Lagos.
A Statement by NPA’s General Manager Corporate & Strategic Communications, Mr. Ikechukwu Onyemekara, quoted Dantsoho as saying,  “our Port infrastructure and equipment modernization drive will go hand-in-hand with continuous staff welfare improvement”.
The NPA MD disclosed that human capital development constitutes the key strategy for creating and sustaining superior performance under his watch, adding that “talent development constitutes a critical success factor for the actualization of the big hairy audacious goals we have set for ourselves especially in the area of Port competitiveness.
“The only way we can meet and indeed exceed stakeholders’ expectations is to deepen the competencies of our human resources assets and boosting their morale.”
Speaking further, Dantsoho commended the Honourable Minister of Marine & Blue Economy, Adegboyega Oyetola, for approving the strategic proposal of the Dantsoho-led Management team that solved the over a decade-long problem of lack of promotion that had fuelled industrial disharmony.
“I must specially appreciate our amiable Minister for graciously approving the multi-pronged stratagem we deployed that cleared all outstanding cases of employee stagnation by conducting examinations in one fell swoop and instituted timelines to forestall a recurrence of such anomaly”, he sad.
Speaking on behalf of the joint maritime labour unions, the President  of Senior Staff Association of Statutory Corporations & Government-Owned Companies (SSASCGOC), Comrade Bodunde stated, “In addition to clearance of the backlog of stagnated promotions, we also wish to express our appreciation for the increase in productivity bonuses, provision of end-of-year welfare packages for staff, and the revision of the Financial Guide to the Condition of Service, which now addresses our members’ concerns about inflationary pressures.”
Nkpemenyie Mcdominic, Lagos
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ANLCA Chieftain Emerges FELCBA’s VP

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2 weeks ago

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June 27, 2025

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National Secretary of the Association of Nigerian Licensed Customs Agents (ANLCA), Elder Olumide Fakanlu, has been elected Vice President of the Federation of ECOWAS Licensed Customs Brokers Association (FELCBA).
The election took place during the FELCBA Congress, held from Tuesday, June 17th to Thursday, June 19th, 2025, in Freetown, Sierra Leone.
Fakanlu’s emergence as Vice President marks a significant achievement for Nigeria within the regional customs brokerage community.
Apart from Fakanlu, Secretary of the Seme Chapter of ANLCA, Austin Nwosu, was also elected, securing the role of Secretary of Relations with Institutions.
The Nigerian delegation played an active role in the congress, with Michael Ebeatu nominated as a member of the electoral officer team, ensuring a fair and transparent election process.
The three-day congress concluded with delegates undertaking a visit to the Sierra Leone Port, offering insights into the host nation’s maritime operations, followed by a recreational trip to the Tokeh Beach.
The newly elected executives are expected to lead FELCBA in its efforts to harmonize customs brokerage practices, promote trade facilitation, and advocate for the interests of licensed customs brokers across the ECOWAS sub-region.
Nkpemenyie Mcdominic, Lagos
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NSC, Police Boost Partnership On Port Enforcement 

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2 weeks ago

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June 27, 2025

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In a bid to enhance more enforcement in the nation’s Port, the Nigerian Shippers’ Council (NSC) has reaffirmed its commitment to stronger inter-agency collaboration with the Nigeria Police Force (NPF).
The Council said the collaboration is aimed at enhancing stronger enforcement, compliance and improve operational efficiency across Nigeria’s ports.
Executive Secretary/Chief Executive Officer of  NSC, Dr. Pius Akutah, made this known during a visit to the  Inspector-General of Police, Dr. Kayode Adeolu Egbetokun, at the Force Headquarters, Abuja.
The visit, which he said, focused on strengthening institutional synergy, comes in the wake of growing responsibilities for the NSC under the newly created Ministry of Marine and Blue Economy.
Akutah emphasized the critical role of security agencies in supporting port operations and ensuring regulatory compliance.
He called for the posting of police officers to assist the Council’s monitoring and enforcement teams at key port locations including Lagos, Warri, Onne, Port Harcourt, and Calabar.
“The posting will complement the activities of our revived task teams and enhance our ability to enforce standards across the maritime logistics chain”, he said.
Earlier, the Inspector-General of Police, Dr. Egbetokun, assured the Council of the Force’s readiness to continue supporting the growth of the maritime sector.
The IGP acknowledged that compliance enforcement is essential to the successful implementation of Nigeria’s Blue Economy objectives.
“The NSC and NPF are expected to deepen collaboration in the months ahead, with a shared focus on building a secure, efficient, and competitive port environment”, to the IGP emphasized.
Chinedu Wosu
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