Business
CPC Sets Up Special Channel For DSTV Customers
The Consumer Protection Council (CPC), says it has set up a special channel for receiving complaints of consumers that are unable to renew their DStv subscription in compliance with the court order.
CPC’s Director-General Mr Babatunde Irukera said this in a statement in Abuja, Friday.
DStv is a Sub-Saharan African direct broadcast satellite service owned by Multi Choice. The service launched in 1995 and provides multiple channels and services to its more than 11.9 million subscribers.
The cable network has been facing backlashes from the public since rates for its programme bouquets were increased in July.
Irukera said the establishment of the channel became imperative following complaints by consumers that were unable to renew their subscription at the former bouquet prices as at July 31.
He said:” the Council is setting up a special channel for receiving complaints for this purpose.
“This is in view of the continuing and increasing complaints that consumers are unsuccessful in renewing subscription in compliance with the order of the court, even after service of the order upon Multichoice.
“As such, any consumer who has, or is experiencing this challenge should please send an email to multichoice compliance@cpc.gov.ng, stating relevant information.
“The information should include smart card number, name, telephone number, date and time of failed attempt to pay, supporting same with relevant evidence such as a screenshot or document (where necessary).’’
The Tide source reports that CPC had on Nov. 7 commenced a broad investigation with respect to Multichoice Nigeria Ltd., (Operators of DStv and GOtv).
The House of Representatives had also conducted a hearing due to complaints by Nigerians, and resolved that the Council intervened to address the arbitrary charges and disparate treatment of subscribers in Nigeria.
The Federal Republic of Nigeria filed an action under prevailing law to restrain Multichoice from perverting the regulatory process and the course of the law.
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