Air France has been awarded top prize in the transport category for customer relations management by Bearing Point and TNS Sofres.
This was stated in a release signed by the marketing and communication officer Air-France KLM, Adebanjo Yemisi and made available to The Tide in Port Harcourt on Monday.
According to him, the prize was awarded by 4,000 customers who graded the airline on more than ten aspects of customer service, including product and service development, innovation, quality of contact transparency, availability of information and the frequent flyer product.
He said that the award came based on a survey carried out by Bearing Point and TNs Sofres in April 2010 with a sample of 4,000 customer and users of more than 175 companies and organisations, representing the French population, 11 sectors: insurance, automobile, bank, specialised distribution, service companies, landline and internet access, mobile telephone, tourism and transport confirming the commitment of AirFrance to quality, certification customer satisfaction and innovation.
According to Yemisi, “over the years, AirFrance has been focusing its efforts on two separate and complementary goals; promoting a closer relationship with its customers through intensive training initiatives with staff and the use of new technologies making it possible to offer more innovative, automated services, while maintaining constant contact with our customers, wherever possible”. AirFrance, according to him “currently operates 1,700 daily flights in France, Europe and worldwide. It operates a fleet of 263 medium and long-haul aircraft, in addition to 154 regional aircraft operated by its subsidiaries BritAir, City Jet and Regional. In May 2004, Air France and KLM merged to give rise to one of the leading European air transport groups. The two airlines currently offer their customers the combined benefits of their respective networks, with a total of 249 destinations in the world. AirFrance is a founding member of the SkyTeam alliance, partnering ten members airlines and two associate airlines.
Immigration Steps Up Anti-Touting Vigilance
The Nigeria Immigration Service (NIS), Passports Command, Ikoyi, has increased its surveillance on touting in a bid to check extortion within its jurisdiction.
Speaking in an exclusive chat with The Tide in Lagos, last Friday, the Immigration Comptroller, Passports Office, Ikoyi, Lagos, Deputy Comptroller Liman A.I , said the negative impact of touting on the nation’s economy would not be allowed to continue under his watch.
He said ,”we are applying persuasion, dialogue and seeking the support of all well meaning stakeholders in this area to spread the anti-touting message and dissuade people from unlawful acts. However, we could apply coercive power as the need arises.
“With the selfless leadership shown by the Comptroller General, Alhaji Mohammed Babandede, we at the PCO, Ikoyi, Lagos, have decided to re-dedicate ourselves to duty and complement the efforts of the CGIS.
“We are prepared more than ever to wage the anti-miscreants war relentlessly.
Liman assured the general public of friendly environment for legitimate transaction in an effort to strengthen the national economy, warning deviants to shun touting and other related vices.
According to him, “the command has keyed into the various strategies including the use of ICT in gathering of intelligence, among others.
“The service believes that the fight against miscreants within its corridor cannot be undertaken by the service alone, hence our call on Nigerians to partner with us in ensuring that the passport seekers do not patronise touts to defraud them. Our resolve is unshaken and our commitment is total”.
On her part, the Public Relations Officer of the command, a Deputy Superintendent of Immigration (DSI), Mrs Adetoun Shiyindemi, commended the Deputy Comptroller Liman, for his selfless service, pointing out that he has really given the officers and men of the command a sense of belonging.
“Since the Comptroller came in, it has been a servant-leader relationship here at Ikoyi PCO and we are all motivated to put in our best with what the CGIS has given us, you will see a new immigration service”, she assured.
By: NkpemenyieMcdominic, Lagos
Union Urges NIMASA, RSG To Dredge PH/Bonny Jetty
The Bonny Maritime Transport Association (BMTA) has called on the Nigerian Maritime Administration and Safety Agency (NIMASA) and the Rivers State Government to dredge the Port Harcourt/Bonny Jetty to enhance marine operations.
The union said the low shore of the river hampers its operations and grounds boats.
The Marine Safety Officer, BMTA, Comrade Kings Don, who made the call, said the low shore of the jetty was not helpful to marine operations.
According to him, drivers and passengers find it difficult to ply the route whenever the tide is low, thus wasting man hours.
“Sometimes, we push the boat to a level it would afloat due to low tide suffered in the jetty. We are appealing to NIMASA and the state government to assist and dredge the jetty for more efficiency”, he pleaded.
Don described the Port Harcourt/Bonny Jetty as the gateway to Bonny Island and other riverine communities, and called on NIMASA and the state government to intervene and make the marine sector viable in the area.
He said that the prompt dredging of the jetty would enhance water transportation in the state and improve its revenue generation.
He, however, commended the security agents, especially the Nigerian Navy and the marine police, for rescuing the waterways and creeks from all forms of criminality.
Comrade Don appealed to the security agents to engage in 24-hour patrol of the routes and other channels to save lives and property.
By: Chinedu Wosu
Boat Mishaps: Ship Owner Blames Absence Of Safety Regulations
A renowned ship owner in the country, Alhaji Aminu Umar, has decried lack of standardisation and enforcement of safety measures on the nation’s inland waterways by the National Inland Waterways Authority (NIWA).
He also blamed lack of will to enforce regulations, safety, standard and regulations on overloading, night voyage, rickety and old craft as causes of mishap on the inland waterways.
Alhaji Umar, who is a former president, Nigerian Shipowners Association (NISA), said in Minna, Niger State, recently that enforcement of safety and standard on the nation’s inland waterways was weak.
Reacting to incessant boat mishaps in the country, Umar said, “there is no standard applied on movement of people, as all kinds of boat are being used. It is important that we standardise, because lack of safety and standard will increase accident.
“I think, the task of NIWA is to standardise conditions and procedures on the nation’s waterways”.
He also called for the regulation of movement of badges and passenger boats across the port environment.
“It’s a huge risk allowing badges moving containers around the port area side by side with boats carrying passengers.
“Moving people and containers at the same time is a huge risk, and a safety concern.
“NIWA and the Nigerian Maritime Administration and Safety Agency (NIMASA) and the Nigerian Ports Authority (NPA) should see to this and tackle the menace”, he said.
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