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FCCPC Probes Consumers Complaints Against Electricity Company

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The Federal Competition and Consumer Protection Commission (FCCPC) on Wednesday met with electricity consumers in Edo State with a view to addressing complaints about electricity distribution in the state.
The head of the commission, Babatunde Irukera, gave the assurance at the commencement of a four-day electricity consumer complaint resolution platform in Benin.
He said the platform was being organised by FCCPC in conjunction with the MacArthur Foundation.
Mr Irukera, represented by Abdullahi, the FCCPC’s commissioner in charge of operations, said the commission had been going round the country to listen to consumers’ complaints.
“We know there are issues because the FCCPC has been receiving your complaints.
“I will say electricity is among our major complaint issues that we have received so far in the commission.
“So that is the essence of the forum. We are here today to discuss issues of BEDC and you, consumers of electricity.
“Issues of poor customer service, disconnection without notice, outrageous and arbitrary billing, non-metering of customers, payment made for meters without supply.
“Other issues we know include prevention of customer vending as a result of disputed bills, undersupply of service in respect of service band allocation, mass disconnection as well as a general disregard for regulations,” he said.
He said electricity distribution had its own regulator, which is the Nigeria Electricity Regulatory Commission (NERC), but added that the FCCPC works with all other regulators.
According to him, FCCPC is the apex regulator that deals with competition and operations in the country.
“So we have to once again draw the attention of the BEDC, National Electricity Management Service Agency (NEMSA) as well as the NERC to the complaints from Edo electricity consumers.
“This is to let them know that every complaint by consumers in Edo, as well as those brought here today and the consecutive days that we are going to be here, must be treated and completely resolved.
“We will also give a timeline that would be adhered strictly to and any disregard to this would be viewed seriously by the FCCPC,” he said.
In his remarks, the head of Edo BEDC, Abel Enechaziam, said that lots of things were being done by the company to ensure that customers were happy.
Mr Enechaziam said the BEDC would try as much as possible to resolve the complaints by electricity consumers in the four franchise states of the company.
He disclosed that this year alone the company had received more than 459,000 customer complaints, while it had similarly attended to more than 455,000 of the cases.
“BEDC has a robust system put in place to attend to customers’ complaints, and we are ready to attend to your complaints,” he said.
He also said that the company currently had lots of network expansion going on, and gave assurance that it would ensure that customers were well taken care of.
Newsmen reported that most of the consumers at the forum sought to know whose responsibility it is to replace a faulty transformer between BEDC and consumers, while some others complained about outrageous estimated billings.

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10 Ships With PMS, LNG, Others Arrive Eastern Ports, Today …Lagos Port Hosts 5 Ships With Frozen Fish

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The Management of Nigerian Ports Authority (NPA ) says a total of ten ships laden with different cargoes will arrive three Eastern Ports today.
The Ports are Onne, Calabar and Warri Ports, all located in South-South of Nigeria.
Vessels for Warri Port as Elizabeth A Spirit, Ozuchukwu, Akor, MT Picton and ST Walga, while those due for Calabar and Onne Ports are African Marvel, Asian Pride and Maersk Cubango.
Others are LNG Rivers and LNG Enugu for Onne port respectively.
This was contained in the Authority’s weekly Shipping Position, copy of which was made available to newsmen.
Names of the shipping Agents for Warri Port are Amco, Admiral, Pinapat, Blue seas and Kach, while that of Calabar is Allray Maritime Services.
Onne Port has Samcham, Maserk Nig Limited, West Atlantic Port services Nig Limited, and Comet Shipping Services as agents.
The statement added that the ten ships are laden with Premium Motor Spirits (PMS), Crude oil, LNG, Bulk Fertilizer, Containers, Inballast, and Float Glasses.
In the same vein, Lagos Ports will receive five ships laden with Frozen Fish, while sixteen ships would discharge their bulk cargoes.
NPA said out of 21 ships expected to arrive at the ports,16  are have bulk cargoes, while five are carrying Frozen Fish.
Other cargoes in the 16 ships include general cargo, bulk sugar, container, butane gas, petrol, bulk gypsum, jet fuel and automobile gasoline.
The NPA said the ships were expected to arrive at the ports from May 14 to May 26,2022
It stated further that 12 other ships had arrived at the ports and waiting to berth with bulk sugar, bulk salt, bulk wheat, bulk fertiliser, petrol and base oil, adding that 19 other ships were at the ports discharging bulk cargoes.
The bulk cargoes include, wheat, General cargo, frozen fish, bulk salt, ethanol, bulk sugar, container and petrol.

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FG Urges IMO To Retrain Port State Control Officers

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Worried by lack of training and re training of personnel in Ports State Control in Nigeria’s maritime industry, the Federal Government has charged the International Maritime Organisation (IMO) to remain committed to the training and retraining Ports State Control Officers.
This, the Government said, is in a bid to aid effective and efficient examination of substandard ships in West and Central Africa.
Permanent Secretary, Federal Ministry of Transportation, Dr. Magdalene Ajani, stated this in Lagos during the regional workshop for Heads of maritime administrations in West and Central Africa.
She enjoined Port State Control Officers in the region to acquaint themselves with new trends, innovations, inventions, and topical issues in their field.
“One of the yardsticks for measuring an effective MoU is its ability to ensure a harmonised system of Port State Control, strengthen cooperation, as well as information exchange amongst members with the ultimate aim of preventing the operation of substandard ships within the MoU region.
“This workshop/training, which will keep participants abreast of current events, innovations, inventions, and topical issues in the industry, couldn’t have come at a better time than now when the Abuja MoU is striving to become the enviable MoU in terms of quality of service and performance amongst the nine regional MoUs. I commend the Secretary-General and secretariat of the Abuja MoU.
“The essence of port state control is to inspect foreign ships in national ports to verify the condition of the ship and its equipment and ascertain that she is manned/operated in compliance with the requirements of international conventions/regulations to ensure maritime safety and security and prevent pollution of the marine environment.
“To this end, regular training and retraining of port state control officers are key in ensuring that they display a high level of professionalism and skill in the conduct of inspections on board ships calling at their ports.
“I, therefore, wish to urge the heads of maritime administrations here present to ensure that similar training(s) as this is replicated for Port State Control Officers in your respective administrations.
“It should be noted that the Abuja MoU is not tied to one Member State alone. All Member States here present are critical stakeholders of the MoU.
“Therefore, we must all join forces and strive to ensure that we constantly uphold the ideals and objectives upon which the MoU was established. For this reason,
“I urge all member states to play their part in contributing to the growth of the Abuja MoU, so that we can constantly meet expectations and safeguard our marine domains.
“I wish to encourage every member state that has not ratified and domesticated the Abuja MoU relevant instruments, which include the IMO and ILO conventions/codes for PSC to do so promptly, so that we can move with the tide of the IMO,” Ajani noted.

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Navy Boosts NDLEA Operations With Two Speed Boats

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In a bid to check the ills of anti narcotics in Nigeria, the Nigerian Navy Service (NNS), Western Naval Command, Apapa, has donated two Epenal boats and other operational equipment to National Drugs Law Enforcement Agency (NDLEA).
Speaking at the handover ceremony, Chairman/Chief Executive of the NDLEA, Brig. Gen. Mohamed Buba Marwa (Rtd), said the ongoing  synergy between the anti-narcotic agency and other stakeholders, especially the military, will further tighten the noose on drug cartels and spell doom for their activities in the country.
The NDLEA boss, who was represented by the Director of Seaports Operations, Omolade Faboyede at the event, described the gesture as symbolic and beginning of an era of stronger ties between both institutions.
“The agency is determined to cripple the activities of drug cartels on every front.
.”We do not doubt that the combination of naval and narcotics strategies will spell doom for drug barons in the coming days. NDLEA will continue to partner with relevant stakeholders as we tighten the noose on drug criminals.
“I am particularly pleased with the prompt response to my request for materiel that could help to strengthen the Marine Unit of NDLEA as part of a sweeping effort to protect Nigerian waters from the trafficking of illicit drug substances.
“The synergy between the Navy and NDLEA, as exemplified by this ceremony, is a testament that we are winning the drug war on the waterfront within the broad goal of preventing drug cartels from smuggling narcotics into our country through airports, land borders, and seaports”, he said.
He continued that “we have come to a point where security organisations can no longer afford to work in silos. Illicit drug trafficking, as a transnational organised crime, requires the deployment of intelligence and close-knit collaboration with key stakeholders like the Nigerian Navy and other security organisations.
“In our effort to stem the tide of narcotic drugs, we have gone the extra mile and that includes the pursuit of synergy with organisations in the security sector,” Marwa said.
Citing some gains of partnership with other stakeholders in 2021, he stated that “so far, our efforts in one year showed that the strategy is effective.
“In 2021, we recorded the arrest of more than 12,300 suspected drug offenders, including seven drug barons with 1,400 drug traffickers jailed.
“We were able to also counsel and rehabilitate 8,000 drug users and in the same period, we mopped up over 3.4 million kilograms of assorted drugs. Interestingly, drugs and illicit proceeds of drug crime worth N130 billion were successfully recovered.
“This year equally started on an excellent footing. We broke our first quarter operational record with the arrest of over 3,539 suspected drug traffickers (including rogue security personnel and a well-known billionaire baron), and the seizure of more than 65,916 kilograms of drugs”, Marwa said
While thanking the Chief of Defence Staff, Gen. Lucky Irabor, and other service chiefs for supporting the nation’s drug war, Marwa expressed confidence that the partnership with the navy would produce “more outstanding result’s in the fight against narcotic drugs and psychotropic substances.”

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