A telecommunications giant, Mobile Telecommunication Network (MTN), Nigeria Communications Plc has announced compensation for its subscribers to make up for the network disruptions experienced, penultimate Saturday.
The Tide reports that on October 9, 2021, MTN Nigeria users witnessed hours of network disruption caused by an outage that left customers without a connection.
The Chief Executive Officer, MTN Nigeria, Olutokun Toriola, apologised to subscribers for the inconvenience, and stated that new measures were being implemented to avoid a repeat of such an occurrence.
“On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family. We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. We take that responsibility, and privilege, very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last (penultimate) Saturday again,” said Toriola.
The MTN boss attributed the network disruption to an error that shifted all 4G customers onto the 3G band and impacted the whole network, adding that the technical teams were able to rectify the problem.
“Our technical teams have traced the cause of the problem to an error that shifted all our 4G customers onto the 3G band. This overloaded the 3G band, causing a domino effect that impacted the whole network.
“Our engineers were able to resolve the problem. I know that recently, other technology companies have suffered outages. I want to reassure you that last (penultimate) Saturday’s event is in no way connected to those. This wasn’t sabotaged, it was a regrettable error”, he said.
Beyond extending time-bound subscriptions to its customers and as a way to further compensate its customers, the telecom giant said that customers on the MTN network had received a refund for the data and airtime that they used between 12noon and 7pm on Saturday, 16th October, 2021.
“While we can’t give you back the time you lost last (penultimate) Saturday, we can give you back what you spent yesterday. Every customer on the MTN network has received a refund for the data and airtime that they used between 10 am and 3pm yesterday (October 9). We hope it shows how much we value our customers.
“You truly are our most important focus. We all have challenges, each and every one of us, young or old, personally or professionally. What matters is how we respond. With you by our side, we will continue to improve and grow. Thank you for all your support. Thank you for walking with us over the last 20 years. We look forward to the next 20 and more with you,” Toriola stated.
By: King Onunwor
FG Assures On High Digital Literacy Drive
Director-General of the National Information Technology Development Agency (NITDA), Kashufu Abdullahi, gave the assurance during the graduation ceremony of 50 children, including 10 Almajiri children at the Engausa Global Tech Hub in Kano recently.
The Tide’s source learnt that the Engausa Global Tech Hub is an incubation centre, currently working in collaboration with NITDA in Kano.
“These young children have been intensively trained at their early stage, using the Hausa Language in building their skills in digital technology, Computer Networking, Installation of CCTV cameras, Graphic Design, innovative creativity, among others,” he said.
Abdullahi also revealed that the centre in 2021, also trained over 700 young boys who were selected from various rural communities in the state.
“As a result of this intervention, in 2021, we have been able to expand the collaboration and we are going to do more this year to see how we can help the less privileged children to have access to technology.
“One of our mandates is to implement the policy under the National Digital Economy Policy for digital Nigeria to a logical conclusion in achieving the 95 per cent digital literacy by 2030”, he said.
He further noted that the government cannot do it alone, hence the need to partner with centres like Engausa to achieve the aim.
“We are also looking at how we can assist the children who have participated in this programme to start their own businesses,” he added.
Earlier, the founder of the centre, Mustapha Ringim, confirmed that the centre was out to bridge the productivity gap in young people, especially those who cannot make it to formal schools.
“I realized that there are a lot of things that I can offer to the community concerning breaking some barriers and bridging some gaps which are limiting the productivity of our youth at the grassroots”, he said.
Ringim was of the view that the Almajiri children and the school-drop outs who cannot continue their studies due to lack of proficiency in the English Language, among other things was the main target of the centre.
“Language should not be a barrier to achieving one’s dream.There are a lot of developments in countries that are not using the English Language as a medium of learning skills, like European countries where English is not well-spoken, but technology, innovation and creativity are flourishing in the country”, he said.
According to him, English Language should not be considered as the only medium of learning skills or the only medium of prosperity when it comes to knowledge.
English Language, he reasoned, should not deprive someone of practising his or her skills.
IAUE To Invest In ICT Infrastructure
This, he said, will reduce the digital divide between the university and the rest of the world.
Onuchukwu, who dropped the hint recently while addressing the school community in his New Year message in Port Harcourt, commended the Rivers State Governor, Chief Nyesom Wike, for his immense investment in the education sector, especially in state-owned universities.
He said IAUE under his watch would forge mutually beneficial institutional linkage programmes with reputable universities and research institutions around the world to internationalise the academic content of the university.
One way to do this, he explained, is to come up with innovative research works that meets global standards and ensure that such works are made globally visible.
“Our academics will be motivated to turn out ground-breaking research works and innovations that would enhance our institutional visibility and social viability.
“To enhance our global visibility ranking and competiveness, it is profoundly important that we upload all our research outcomes on the Internet for our colleagues in other climes to access and cite our works, just as we do theirs in our works.
“In addition, we must upload all undergraduate, and Graduate Projects, Dissertations and Theses online.
“To do so, we must ensure proper supervision of students at all levels and insist that their references are in conformity with current biographical methodologies”, the Acting VC explained.
To enhance this, he urged lecturers who are not conversant with global referencing to promptly enroll on the Google Scholar and ResearchGate platforms in line with global best practice “in this age of knowledge globalisation”.
While commending the level of creativity, innovation, enthusiasm and sacrifices of staff and students since his assumption of office in November, Prof. Onuchuku said more needs to be done in 2022 as the institution seeks to aspire to rank among the best in the country.
“With your support, I am very determined to build a University that would benefit all stakeholders in our affairs. We made important progress last year through some of the milestone pronouncements and policy changes I initiated on assumption of office.
“I am glad to note that these policy changes are already yielding positive dividends to general applause.
“As we begin the New Year, I count on your continued support to enable us pull through the hurdles on our way in grand style. I invite you all to please come on board”, he urged.
By: King Onunwor
NIPOST Partners Egyptian Firm On Logistics Digitalisation, Job Creation
Postmaster-General (PMG) of NIPOST, Dr Ismail Adewusi revealed this in Abuja recently when the Chief Executive Officer of e-gate Egypt, Mr. Essam Alsaghir, visited NIPOST headquarters in Abuja to consummate the partnership.
Last mile delivery is the movement of goods from the warehouse, shelf or transport hub to its final delivery destination or the customer’s door step professionally known as ‘the last mile’.
Adewusi, who said that the partnership would help in addressing infrastructure gaps in the Agency, added that it would also assist in job creation.
According to the PMG, “the digital transformation of the post implies that from end to end, the customer can track the movement of his mails and his parcels.
“I think it is one area that we’ve really lacked some form of competitive edge.
“The signing of this agreement will also assist us in contributing to the vision of President Muhammadu Buhari’s administration of lifting 100 million people out of poverty over the next 10 years”, he explained.
The PMG noted that with the agreement, NIPOST could engage many youths, thereby increasing job opportunities in the country.
While explaining the significance of the agreement, Alsaghir said digitally transforming NIPOST operations would fundamentally change the way postal services are delivered in Nigeria.
“When the agreement is implemented, the entire mail delivery system will be automated using driver mobile application. Customers can track the movement of their parcels through a mobile app.
“Our partnership with NIPOST will provide our customers with new technology and mobile app for a secure, easy and faster way to reach their clients not only for postal service but other transactions,” Alsaghir said.
He further said the partnership would help to generate money-making opportunities for many Nigerians, particularly young people.
me-generating opportunity, where citizens’ vehicles will be used. Now, every citizen with a vehicle will be a potential Courier Agent for the POS and private business,” he said.
The framework agreement is aimed at allowing Pan African Postal Union (PAPU) and stakeholders to explore and execute business opportunities for registered communication and digital postal services.
Business4 days ago
CBN Opens N500,000 Grants Portal For Graduates, Undergraduates
Politics4 days ago
Senate Agrees With Buhari On Direct Primaries
Women4 days ago
Looking Trendy In African Prints
Business4 days ago
PenCom Completes Review Of Pension Reform Act 2014
Business4 days ago
Economic Growth, Determining Factor For Policies In 2023 – Stockbrokers
Business4 days ago
Speed Up Resolutions On Tax Disputes, FIRS Urges Tribunals
Niger Delta4 days ago
Police, Civil Defence Clash Over ‘Illegal Oil Bunkering Site’ In Rivers
Politics4 days ago
PDP Has Capacity To Rescue Nigeria – Akawor