The Presidency has applauded the Federal Airports Authority of Nigeria(FAAN) for improving services and facilities at the airports, especially the Lagos and Abuja international airports.
The National Coordinator/ CEO SERVICOM in the presidency, Mrs Nnenna Akajemeli, who made the commendation while speaking in a stakeholders forum organised by SERVICOM in Lagos,Monday, noted that FAAN has made significant improvement in the cooling and toilet facilities as well as passenger facilitation at the airports.
Mrs Akajemeli explained that adequate provision of effective facilities at the airports would earn passengers trust and give them good and seamless experience.
She urged FAAN staff to be willing to listen to passengers, understand the situation of the customers as well as make sure they knew the service and products that they were offering.
The SERVICOM coordinator stressed the need to earn the trust of passengers by putting them at the centre of every decision and to ensure that their services were touching the lives of all stakeholders which include airlines, passengers, and concessionaires among others.
“Be sincere and always willing to assist, give customers seamless experience, ask for customers feedback, be consistent, eliminate barriers and know that saving customers’ time is critical to building trust”, she said.
By: Corlins Walter