The Managing Director, Federal Airport Authority of Nigeria (FAAN), Engr. Saleh Dunoma, has reiterated that management of the organisation will continue to improve on service delivery and ensure ultimate satisfaction of customers by providing excellent services.
He said this is in a bid to conform to global trends and international best practices, which have prompted the numerous steps being undertaken by FAAN.
Dunoma, who disclosed this during the commissioning of a Closed User Group Telephony System by Customer Service/ ServiCom Department, said the Telephony System would afford consumers of FAAN services the opportunity to make calls to appropriate quarters.
The Managing Director who was represented at the occasion by the Director of Finance and Accounts, Mrs Adenike Adoderin, explained also that the overriding factor of this facility was purely to enhance excellent and quality service delivery.
“The deployment of the system will allow 24 hours of unlimited phone calls amongst its users. It will also enable FAAN achieve 100 per cent customer satisfaction with minimum cost, while it increases customers trust and loyalty to the organization.
“Users can make and receive calls without any interruption of air time running out within the group. It also has specialized serial numbers for easy remembrance by the users,” he stated.
The General Manager, Servicom, Mrs Ebele Okoye in her remarks, said that the Closed User Group Telophony System was selected amongst many options even as she confirmed that some phones have been purchased and would be distributed to various airports across the country.