ATM Customers Decry Poor Services At Easter


Automated Teller Machine
(ATM) users across Port Harcourt have decried the poor services experienced on cash withdrawals during the just concluded Easter celebrations.
Recounting their sufferings in a chat with The Tide in Port Harcourt, the customers said the problem of ATM disappointments during festive periods has become a reoccurring decimal.
They noted that the cashless policy entered into by the bankers has turned to a frustration policy, adding that there is an urgent need for Central Bank of Nigeria (CBN) and finance stakeholders to revisit the workability of this policy to alleviate the sufferings of the people during festive period and important cash demanding situations.
A businessman in Port Harcourt, Mr. David Akasike, told The Tide at Rumumasi that it was so frustrating because he could not pay the construction workers who find it difficult to accept any excuses after conveying  sand and cement for his building.
He said “it is good that we are not carrying cash around but bad that we cannot have access to our hard-earned money when we need it most.
“I moved from an ATM machine on Abaroad to that of Artillary and now in Rumuomasi without success. I have ended up burning the little expensive fuel in my car”.
Another user, Anthonia Onuora at Iwofe Rumuolumini said the issue is not encouraging as she was denied access for three days, Friday, Saturday and even on Sunday,adding that she was late for Easter service for two hours because she was moving round to check where she could make withdrawal.
“When they brought the policy they only told us positive aspect of it, little did we know that we are being cajoled into what we never bargained for.
She noted that the scene at banks was awful as people were being denied access to their hard money, adding that many users were stranded.
“The cashless policy to me has “fallen hands” and made people to cry especially when they needed their money urgently”.
Another user, Mr. John Asuquo at GRA said that he only controlled his tears because of the public, saying “I don’t have fuel in my car, I don’t have transport and ATM has even swallowed the card I would have used to go to another centre. They are asking me to come tomorrow for my card and I don’t even know what to do any who to beg from.