Business
Bank Moves To Improve Operations
Union Bank of Nigeria
Plc, says it has deployed a new core banking application to modernize its infrastructure and improve operating efficiency.
The application, called “Oracle flexube Universal Banking Solution,” helps to improve business operations and enhance customer experience according to a statement by the lender.
The statement quoted the Chief information officer, Mr. Yomi Akinade as saying that the bank would be enhancing and standardising its operations across the country by leveraging the capabilities of the new technology.
“We will have a common operating platform in our extensive network of over 320 branches across Nigeria,” he said.
Confirming the new technology to our correspondent in Port Harcourt, a staff of the bank (customer care) who asked not to be named said the bank introduced the platform on April 7, 2015 adding that the lender had implemented over 70 technology projects since 2010.
Akinade said there are three key areas on the over 70 technology projects which are improving customer services, securing customers and the banks data as well as improving the banks’ productivity as an institution.
He, however, advised customers to be patient with the bank during the current transition period of the upgrade as the general public may experience some basic challenges.
“As you well know, when you go live with a major massive complex project like this, there will be teething issues.
“So there are challenges and customers should understand this,” the information officer said.
He said the bank was trying to bring all of its third party applications up in the earliest possible time when over 90 per cent of those applications would be working.
According to him, some of the challenges being experienced with the current system include the maintenance of multiple servers in branches and constant need for system enhancement when a new field is required on the system.
The Group Managing Director, Union Bank, Mr Emeka Emuwa, was quoted as saying that the new platform was in line with the bank’s goal of becoming a highly respected provider of quality banking services with six areas of focus.
“The six major areas of commitment we are focusing on include quality of customers experience, quality of client base, quality of talent, quality of banking platform, quality of professional standards and quality of the banks earnings,” he said.