The Federal Airports
Authority of Nigeria (FAAN) says it is working hard to reposition the country’s airports in terms of service delivery to enable them compete with others in Africa.
The authority said part of the plan was to improve the standard of service delivery to passengers that use airports in Nigeria, noting that inadequate passenger’s service delivery was responsible for the law rating of three of the nation’s international airports in 2014.
A study conducted by ‘The Guide to Sleeping in airport named three Nigerian airports as the worst in Africa last year, they include Murtala Muhammed International Airport, Lagos in 10th position, Nnamdi Azikiwe International Airport Abuja ranked 7th while the Port Harcourt International Airport emerged 6th worst airport.
FAAN’s General Manager, Customer Service, Mrs Ebele Okoye, said the agency has made a commitment to raise the bar in customer service across the country’s airports under FAAN control.
“The low rating of Nigerian airports last was born out of inadequate customer service delivery and not infrastructure. We have the fastest plan for airports growth among African countries”, he said
Okoye who spoke at a Customer Appreciation Day/Cancer Awareness Initiative to commemorate World Cancer Day, explained that with the current level of service delivery, Nigerian airports would rank among the best in 2015.
She said, “we have a minister who is focused and has launched the aviation commits, as a way of providing better service delivery and the FAAN Managing Director is also leaving no stone unturned to ensure that in the next rating coming in April, we emerge among the best.”
In his address at the event, FAAN Managing Director, Saleh Dunoma, said the agency is poised to offer its customers world class services and urged staff to carry out the transformation agenda of the authority.
Various speakers at the event harped on the need for workers to constantly maintain a healthy lifestyle in order to combat the menace of cancer.
Nigeria Saves $500,000 From Calibration Aircraft – Minister
The Minister of Aviation, Senator Hadi Sirika, has said that Nigeria will be saving a lot of money from the acquisition of a custom made calibration aircraft recently acquired by the Federal Government.
Sirika who disclosed this while speaking to aviation correspondents in Abuja, Tuesday, said the purpose of the aircraft was to calibrate navigational equipment and aid the country for the purpose of flight operations.
The aircraft which is worth about $8.5 million, according to the minister, will be commercialised to generate revenue, and keep the industry safe.
“We used to have one in Nigeria, but for the last two decades, we never had any. What propelled us to procure this aircraft was that while we were reconstructing the Abuja runway, we needed to recalibrate all those landing aids. That is the standard requirement and this is to ensure they are working in perfect order.
“The last time Nigeria had such aircraft was 20 years ago under cover aviation flying unit. We did not have the capacity as a country, the only people close to us that had is ASECNA which is owned by French speaking countries, but the aircraft is domiciled in Niger.
“We approached them but they did not have a slot for us. If I hadn’t got the support of far away South Africa, we would not beat the six weeks deadline.
“Nigeria will be saving a lot of money by procuring this aircraft. I know I paid about $500,000 when our equipment was due to South African contractor to carry out the task.
“ If you say every six months, we will do this, and that would be half a million dollars every six months. So when we do it sixteen times, the value of the aircraft would have been paid. Not only that, we will commercialise it to generate revenue and keep our industry safe “, Sirika said.
The minister, however, explained that it took about nine months from when the request was made to the completion and installation of the equipment.
The Tide reports that the aircraft was built in Textron Aviation Services, Kansas in the United States, and it is expected to improve safety in the aviation industry.
PH Airport Manager Seeks Safety Awareness, Education At Airports
The Safety Manager, Port Harcourt International Airport, Omagwa, Mr Oguche Samuel, has harped on the need for continuous awareness and education on safety at the nation’s airports.
He said the continuous safety education would create awareness to staff and stakeholders at the airports on their safety responsibilities.
Samuel disclosed this while addressing participants at the safety promotion day at the airport which focused on Foreign Object Deris (FOD),
He urged participants and staff to be good safety ambassadors in their day to day activities, stressing that safety is one of the core values of FAAN.
Meanwhile, the management of the Port Harcourt International Airport has keyed into the Airport Emergency Plan programme as plans are in full gear towards the certification of the airport.
The Tide reliably learnt that the management of the airport recently took steps in training staff in relevant departments on emergency plan.
Instructors from Accra in Ghana, it was gathered, were invited to train some of the staff of the airport in the later part of last year.
The training was aimed at developing staff capacity to effectively and efficiently handle emergency response with the certification of the airport.
FAAN Moves To Check Security Threats At Airside
Following reported cases of intrusion into airside at the nation’s airports, particularly at the Murtala Muhammed International Airport, Lagos at nights, the Managing Director of the Federal Airports Authority of Nigeria (FAAN), Capt. Rabiu Yadudu has taken steps to install thermal and infrared cameras for airside monitoring and patrol.
The introduction of thermal and infrared cameras is meant to monitor and expose happenings or any intruder who manages to gain access to airports, especially at nights.
FAAN, in a press statement on Tuesday, said it took the steps because anything that happens at the airside, has a ripple effect on the aviation industry.
“We are mostly particular about the airside because at the end of the day, security and safety are paramount and anything that happens at the airside has a ripple effect and we are here to ensure that our airports are safe.
FAAN posited that it is a dangerous practice to go and open aircraft cargo door because of the engine blast which might occur on the process.
“The proximity switch and the plunder could vibrate when the engine level is moved above idle running; for some seconds, the light may flash and warning light will remain off. It is even an easy thing to open the cargo door while the engine is running.
“Rotation of the handle activates a torque tube to withdraw the latch rollers from the latch fitting and as the door swings on board under tension of the door balance mechanism, the door warning proximity switch is activated to energize the appropriate door warning in the control cabin to alert the Crewe”, FAAN stated.
Enumerating other efforts being made to tackle the problem, FAAN explained that the Authority has put patrol vans fitted with cameras on the dashboard to capture the environment during patrol, saying although this might be a temporary measure.
Our correspondent reports that there were reports of incidents of intruders allegedly opening the cargo compartment of aircraft either taxing or holding on the runway, particularly at the Lagos airport, which had become a cause of concern to FAAN management.
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