The Federal Airports
Authority of Nigeria (FAAN) says it is working hard to reposition the country’s airports in terms of service delivery to enable them compete with others in Africa.
The authority said part of the plan was to improve the standard of service delivery to passengers that use airports in Nigeria, noting that inadequate passenger’s service delivery was responsible for the law rating of three of the nation’s international airports in 2014.
A study conducted by ‘The Guide to Sleeping in airport named three Nigerian airports as the worst in Africa last year, they include Murtala Muhammed International Airport, Lagos in 10th position, Nnamdi Azikiwe International Airport Abuja ranked 7th while the Port Harcourt International Airport emerged 6th worst airport.
FAAN’s General Manager, Customer Service, Mrs Ebele Okoye, said the agency has made a commitment to raise the bar in customer service across the country’s airports under FAAN control.
“The low rating of Nigerian airports last was born out of inadequate customer service delivery and not infrastructure. We have the fastest plan for airports growth among African countries”, he said
Okoye who spoke at a Customer Appreciation Day/Cancer Awareness Initiative to commemorate World Cancer Day, explained that with the current level of service delivery, Nigerian airports would rank among the best in 2015.
She said, “we have a minister who is focused and has launched the aviation commits, as a way of providing better service delivery and the FAAN Managing Director is also leaving no stone unturned to ensure that in the next rating coming in April, we emerge among the best.”
In his address at the event, FAAN Managing Director, Saleh Dunoma, said the agency is poised to offer its customers world class services and urged staff to carry out the transformation agenda of the authority.
Various speakers at the event harped on the need for workers to constantly maintain a healthy lifestyle in order to combat the menace of cancer.
The Federal Airports