Minister Explains Role Of SERVICOM


The Minister of Health, Prof. Onyebuchi Chukwu has, said that SERVICOM units were established in federal institutions to promote quality and prompt service delivery in the country.

Inaugurating the SERVICOM Committee at the Nnamdi Azikiwe University Teaching Hospital, Nnewi in Anambra, Chukwu said the policy was in line with the service delivery initiative of President Goodluck Jonathan’s transformation agenda.

The minister, who was represented by  the National Officer of SERVICOM in the Federal Ministry of Health, Mr Ahmed Madu, said the broad objective of the SERVICOM unit in the ministry was to ensure that healthcare services in government hospitals and their annexes were improved.

The minister lauded the management of the hospital for its various achievements.

“Today’s exercise is a clear demonstration of the focus of the new leadership and all staff members should key into the initiative for quick results and for sustainability. “An important milestone has been achieved at NAUTH, where some measures are being taken to address numerous challenges that have hitherto thwarted the effective and efficient delivery of top-class healthcare services to our people.”

The minister charged the 27-member SERVICOM committee to ensure quality service delivery to the public while reminding them that they had been entrusted with a great responsibility.

“It is my expectation that with the inauguration of this committee, the patients waiting time in the hospital will be drastically reduced, clinical governance will be improved and our staff will have job satisfaction,” he added.

The Chief Medical Director of the hospital, Dr Anthony Igwegbe, said the staff would work collectively to improve services to patients, noting that without clients there would be no hospitals.

Responding, the Chairperson of the SERVICOM Committee, Dr Ifeoma Modebe,  described SERVICOM  as an index for measuring the quality of service as delivered by the hospital through its various departments and units.

Meanwhile, the Minister of Health, Prof. Onyebuchi Chukwu, has blamed the political class for the fragmentation of the National Health System (NHS).

Speaking at the opening of the Annual General Meeting/Scientific Conference of the Health Reform Foundation of Nigeria (HERFON) in Abakaliki on Monday, Chukwu said that at the advent of democratic governance in 1999, the NHS became fragmented at the sub-national level.

He said the fragmentation was largely characterised with vertical service delivery programmes, adding; ‘these vertical programmes, inefficient as they were, failed to achieve optimum results at the outcome and impact levels. “The foregoing made the cardinal goal of making primary health care the entry point into the NHS a challenge.”

According to the minister, some remarkable progress has been made at all levels of the PHC sub sector.

“There are many successes and good practices in the areas of health infrastructure expansion through model primary health care centres, human resources for health through the midwives service scheme, among others. “I appreciate HERFON’s role in galvanising support for the passage of the health bill, as it has also produced a near-critical mass of reform advocates in all the 36 states and Abuja. “HERFON has also contributed immensely to the documentation of health literature in Nigeria through publication of the annual ‘Nigerian Health Review’,” he said.

In his remark Gov. Martin Elechi of Ebonyi said the conference came at a right period when all stakeholders were united in the search for an improved healthcare delivery platform.

Elechi commended the organisers for their sensitivity and thoughtfulness in choosing the theme of the conference as Rhetorics, Reality and Results in Primary Health Care Delivery in Nigeria.

HERFON Executive Secretary, Dr Muhammed Lecky, said the initiative was in line with the mandate, activities and provisions of the Act establishing the National Heath Insurance Scheme (NHIS).