One major problem which has persistently troubled Nigerians, particularly GSM subscribers in the past 12 years or thereabouts is the epileptic services provided by GSM service operators. Not even the resolution of the Senate and sanctions against them by the Nigerian Communications Commission (NCC), the regulatory organ have deterred the erring service providers to have a change of heart and make a difference towards providing efficient services to their subscribers.
Aside NCC’s hammer on major GSM operators in May this year totaling over N1.2 billion as penalty for poor services to their subscribers, the Senate, last week, gave marching orders to GSM firms in the country to improve on their lingering poor services or quit the country.
Speaking through the Senate’s Committee on Communications, its chairman, Gilbert Nnaji said the upper legislative House would soon invoke the relevant section of the law to either make the GSM operators perform effectively or leave the shores of Nigeria. Nnaji did not mince words when he affirmed that “GSM firms must be sensitive to the sufferings of Nigerians, if they must continue to operate in the country.
While speaking during the committee’s public hearing on the deteriorating service of GSM providers, the Senator described as highly unacceptable the prevailing ugly trend, asserting that Nigerians deserved nothing but the best in the area of telecommunications, considering the huge investments the Federal Government had made in the subsector, since the inception of GSM in Nigeria in the year 2000.
I recall vividly that the Obasanjo’s regime granted tax holidays and other incentives to service providers upon licence acquisition to enable the operators deploy sufficient funds for infrastructural development and efficient service delivery.
But government’s gesture to the operators appears to have been lost, considering the fact that GSM firms, till date are yet to reciprocate by way of efficient service delivery to their teeming subscribers. Infact, the billions of naira they rake in quarterly and annually do not in any way reflect on the quality of service rendered.
Perhaps, that informs why the NCC in the first quarter of 2012 sanctioned the four major networks, viz: MTN, Globacom, Airtel and Etisalat to the tune of N1.17 billion as penalty for poor quality of services rendered to their different subscribers in the months of March and April, 2012.
According to the NCC’s authorities, the operators were sanctioned for contravening the provisions of the quality of service regulations and their inability to meet the Key Performance Indicators (KPIs).
Like other developed parts of the globe, operators are expected to meet 98 percent Call Setup Success Rate (CSSR), two per cent Call Drop Rate (CDR), 96 percent Call Completion Rate (CCR) and other pre-conditions set out by the regulatory authority. But from all indications, none of the GSM firms are meeting these guidelines which occasioned the NCC’s hammer on them in the first quarter of this year.
However, rather than pay the penalty for poor services, they resorted to protest to higher authorities, thereby defying NCC’s target for the payment of sanctions, citing among other reasons, poor power, insecurity and other logistical constraints for their epileptic services to their subscribers.
May 21, 2012 was the deadline for such payments, but, according to telecommunications sources, none of them had paid by that date. It was gathered that only MTN paid in June, perhaps due to mounting pressure from the Presidency and the National Assembly on the implications of disobeying the NCC, the regulatory body.
I reason that the operators may have thought that complete non-compliance with NCC’s sanctions will ultimately be counter-productive as was evidenced by the Senate’s position last week, that the necessary provisions of the law will be invoked on them if they remain recalcitrant and adamant by exhibiting corporate rascality.
Well, to be fair to the operators, the business terrain may not be the best for them for now due to the increasing security concerns, especially in the northern part of the country. But that can not be said to be the picture in Western and Southern Nigeria where business still thrives and flourishes.
It is no secret that these major service providers post billions of naira as profit quarterly despite their flimsy excuses of hostile business environment. Besides, the Power Ministry under the watch of Professor Barth Nnaji, (who I must confess is doing a great job in the power sector) promised a special power arrangement/supply for the GSM firms to enhance their performances.
On the other hand, the operators’ claim of multiple and over-taxation had been debunked by the Federal Inland Revue Service (FIRS) who challenged the operators to come up with explicit evidences of illegal taxes imposed on them by any of the three tiers of government or governmental agencies.
If truly the operators are sincere with their claims of running out of business due to unfavourable business environment, how many of them are out of business in Nigeria despite the so-called hindrances? Can they conveniently tell us their financial records to buttress their claims?
Does their earnings, compared to their expenditures sufficiently mitigate the challenges they encounter as to warrant their continued stay in business? Is there truly any market in Africa that provides higher Returns On Investment especially in the telecommunications industry than Nigeria?
Nigeria’s infrastructural under-development can not and should not be sufficient reason why GSM firms should compromise international standards like their counterparts in the oil and gas sector. I earnestly believe that Nigeria is not the worst business climate in Africa, compared to other climes where telecoms business is being operated and made functional, effective and efficient.
From all indications, the operators are breaking even. Statistics show that returns on investment are encouraging and high. It is expected, therefore, that hindrances of the operating environment should not warrant non-committal attitude and disposition of operators to spending “one naira more” on their investments for good quality services to their subscribers.
It is my candid suggestion that the NCC and other relevant organs of government should seal up offices of erring and defaulting operators since it does appear that all the diplomatic measures taken so far by the regulatory body to call them to order had failed.
The poor service delivery currently witnessed by over 100 million Nigerian subscribers to GSM services is unacceptable and must be stopped now or never. Enough of corporate rascality and insensitivity to the plight of customers who pay through their nose to the service providers. The international minimum standard of telecoms services must be enforced in Nigeria, which indeed is part of the global village.
Mbu’s Removal, Any Implication?
Prior to the redeployment of former Rivers State Police Commissioner, Mbu Joseph Mbu, some civil society activists and interest groups had ceaselessly demanded his removal over accusation of partisanship and culpability in the state’s political crisis. Yet a few others insisted that he was unbiased and truly professional in the discharge of his duties, and therefore should be retained.
Our Chief Correspondent, Calista Ezeaku and photographer, Dele Obinna sought the views of some residents on the implication of Mbu’s removal on the political situation in the state and expectations from the new police commissioner, Johnson Tunde Ogunsakin.
Dr Emmanuel Awoala Francis (Network Analyst)
I believe the former Riv
ers State Police Commissioner, Joseph Mbu was a man of integrity and humanity. And I will advise whoever is taking over from him to take his steps, because considering the political situation in this state, Rivers State is one of those critical states that needs iron hand, otherwise the state will turn to another thing. Take for instance, the issue of APC and PDP, there are different kinds of political manipulations but if you have a formidable security agencies I believe things will become normal.
If you observe some couple of years back, you will find out that the former police commissioners we had, did not work like Mbu. He was formerly in Bayelsa before they transferred him to another place before he came to Rivers State. So they only send him to critical states that have serious challenges in terms of politics, violence and other things and I believe his transfer to Abuja is in readiness for 2015 when many things will be happening in Abuja.
As I said earlier, I expect the new police commissioner, Johnson Ogunsakin to emulate the former police boss in the state. And I believe he will perform well if only he is not carried away with political issues. There is a difference between you coming as a security intelligence and you coming as a personnel. So he has to be in the security intelligence whereby he can utilize his brain to analyse what is going on in the state and find solution to the problems. I want to advise the new commissioner not to allow himself to be used by anybody because if he is a man who loves money, they can influence him with money. But if you are a man of integrity you cannot be bought over with money. He came here for a particular purpose, he should not allow anything to influence him in the discharge of his duties. He should work diligently to protect the image of the Nigerian Police Force.
Mr Zianeh Sylvanus (Teacher)
I don’t think Joseph Mbu’s transfer has any implications on the state. I believe that one being moved from one area of job to another is a normal thing. We know that the state had been on fire because of what the governor thinks the former Commissioner for Police, Mr Mbu, could have been doing. Maybe the man has not been in full agreement with him, the man has not been taking up security issues the way the governor expects. But to me, I think that man has been doing his job. And now that it has come to his being transferred, the new person coming in, I think the other day he said something and the governor also said that he should not be partisan. He should let the police do their duties properly, the police should carry out law and order as it should be. They shouldn’t join APC, they shouldn’t join PDP and all that. So, to me, there is not much about his transfer. It’s normal transfer of person from one duty post to another. Mbu has been transferred, new person has come, so we are also going to watch out to see how he performs his duties.
Most of the problems we’ve been having in the state can be called a misnomer, I don’t believe all the allegations against Mbu are true. But now that Mbu is out, I am thinking that even the governor himself and the others would begin to have trust in the present person that has been brought. Since this person is neutral, this person is not Mbu. And we also believe that he is not going to work as Mbu was working if there has been any area Mbu has been trying to be partisan at all, I cannot testify that. But Mbu has been removed, if he was the cause of the problems, I think the bringing in of the new person will restore some level of peace.
I want the new commissioner to be neutral even as the governor said. Let him not have any political partisanship. Let him not be one sided either for PDP or whatever. It is expected that any political group that wants to hold a rally should obtain police permission. If they should do it, let them be allowed to go on with their rally. But if any group should come up without doing that, let the police also take their stand and say no, these ones are not following the law.
So the agenda for the new police commissioner is simple, let the police look at the law and order position of the state and follow it as such. Let them not begin to consider who is who before they handle their matters.
As I said before, I don’t believe Mbu was responsible for the alleged increase of crime rate in the state or anything. I’m believing that Mbu was trying his best to control the crime rate. And if he was the cause, then let’s expect that as this new man has come in, crime rate will come down. But I’m thinking that the problem with our state is from politicians. The politicians know why they are causing some of these problems. As a matter of fact, if the politicians begin to do their things the way it should be done properly, if they begin to respect themselves and not fight each other, I don’t think there will be any breakdown of law and order.
Mr Elvis Samuel Iboroma (Civil Servant)
I don’t think Mbu’s removal has any implication, although there was demand for his removal. Personally, I knew he would be removed one day. But then, I don’t see Mbu as a bad man Mbu did a very nice job in the state. Now we have a new Police Commissioner, I don’t know his antecedent, but I will expect that he should do a good work and not involve himself in partisan politics. He should remain who he is and give us all the necessary security measures that we need as individuals and a state. The new commissioner should do pure police work. He should not give much of himself to the governor or whoever. Adequate execution of police duties is what we expect from him. He should take all necessary measures to check crime in the state, especially in this present political period.
Mr Ini Hason (Transporter)
I don’t think there is any big deal about Mbu’s transfer. And I will expect and advise the new police commissioner to work hand-in-hand with the governor of the state without any Kata kata. He should do the police work and don’t favour PDP or APC. He should just do his police work. Now I can see many police check points in Mile One. I can see policemen stationed every- where to check crime in this area. Now I can see there is no too much of wahala here. That is very good and should continue.
Mr Zaromen Leicon (Lawyer)
No, not at all, there is no implication of his removal on the state. The thing is that there has been several calls concerning the removal of Mbu because of the political crisis in Rivers State. Some saying he is not acting fairly, some are saying he is acting in accordance with the provisions of the law that is by saying that his duties are okay. So if his removal can bring about peace in Rivers State, there’s no course for alarm. And I want to tell all those people saying that Mbu’s transfer was maybe because he was not favourable to one faction or the other that it’s not like that. As a public servant, there is every tendency that you must be transferred at the appropriate time. So nothing is wrong about his removal.
Some people alleged that Mbu’s presence here was contributing to the political tension in the state. Well I never looked at it that way. But if that was the situation, then another man has come, let us see how he works. And I will encourage everybody to cooperate with him and work with him.
I want to advise the new commissioner to ensure that there is lasting peace in Rivers State. We need peace and nothing more than peace. We don’t need any form or any act of criminality around Port Harcourt and even outside Port Harcourt. Let there be peace everywhere. The governor is the Chief Security Officer of this state and we expect the Commissioner of Police to work in hand with him. The governor should also understand that the commissioner of police is a symbol of police and he should also work with him accordingly. The police commissioner should be neutral in his dealing with various political groups in the state. You know when there is crisis like this, people are bound to talk. You can say anything you like to say. But to the best of my knowledge, the commissioner of police is not a politician, he has nothing to do with politics, so his action is neutral.
Princess Barieeba (Student)
I think the former Commissioner of Police, Mr Mbu, was not doing well in Rivers State because he was being biased. He was favouring one side. But I think the new police commissioner will do well. I will advise the new commissioner to do his work the way that will please Rivers people. He should work cordially with the state governor and carry out his police duties effectively, to protect Rivers State.
He should try not to favour any political group and do his work as a police man. I believe Mbu was the cause of the problem in Rivers State because he was bought over to do what he was doing. Let’s hope there will be peace in the state again as a new man takes over.
Still On The RSUST Crisis: The Way Forward
The current leadership crisis rocking the Rivers State University of Science and technology (RSUST), from all indications, appears to have degenerated into a life-threatening dimension, as virtually all the disputing parties and personalities involved are sticking to their guns despite appeals from well-meaning individuals and groups for amicable resolution.
The Academic Staff Union of Universities (ASUU), RSUST Chapter kick-started the industrial dispute with a proclamation of an indefinite strike following the re-appointment of Prof. Barineme Beke. Fakae as the institution’s Vice Chancellor at the expiration of his first tenure. ASUU accused Governor Chibuike Amaechi, the visitor to the institution of “not following due process” in the re-appointment of Fakae as enshrined in the enabling law which established the University.
As if the RSUST Chapter of ASUU’s strike was not enough, the national body of the union similarly declared a one –day warning strike in all government –owned universities in the country in solidarity with the lecturers in RSUST. The union at federal level also demanded for the reversal of Fakae’s re-appointment by the State governor.
Contrary to ASUU’s view on the issue, Governor Amaechi who re-appointed Fakae for a second term defended his decision for the re-appointment, stating that he followed” due process in the re-appointment and challenged ASUU to seek redress in the law court if aggrieved.
In same vein, the Chairman of the institution’s governing council, Justice Adolphus Karibi-Whyte who was also the Chairman of the Joint Selection Committee for the appointment of a new Vice Chancellor defended Fakae’s re-appointment stating that the body followed the rules and regulations guiding the process of getting a new Vice-chancellor.
Justice Karibi-Whyte said in an interview that out of the five candidates who were short-listed for screening, three of them were disqualified for engaging in sharp practices tailored towards getting the RSUST’s topmost position.
He explained that Professors ben Onuegbu, M. Ahiakwo, Ndu Lale, C. Enyinda and Barineme Fakae were all screened and interviewed by the panel which disqualified three of them and recommended Fakae and Enyinda to the Visitor who exercised discretion; and re-appointed Fakae.
For him, therefore, the re-appointment of prof. Fakae is entirely the discretion of governor Amaechi who exercised his powers as the visitor to the institution on choosing fakae among the two candidates that were recommended by the selection panel.
However, in another development, Professors Onuegbu, Lale and Ahiakwo who were accused of sharp practices by the Justice Karibi-Whyte panel addressed a press conference in Port Harcourt alleging that Karibi-Whyte merely executed a script authored by the powers-that-be.
The University dons challenged the panel’s Chairman to make public the alleged sharp practices by them, if he has the facts right. They faulted the entire selection process and described it as fraudulent as the result released by Karibi- Whyte is a departure from the one with the institution’s registrar.
For them, the Karibi-Whyte-led panel was merely feeding the public with lies tailored to justify Fakae’s re-appointment.
The trio affirmed that their disqualification was “fraudulent” and based on thrump-up charges”. He challenged Karibi-Whyte on why he could not recommend Prof. Enyinda having, in his wisdom, disqualified the other three candidates.
The scenario is indeed confusing and curious for those of us wishing the institution well. While the school’s governing council and perhaps, the visitor to the school share similar point of view, ASUU and the contending candidates are of the same position which runs at parallel with the earlier contention.
Fakae on his part had consistently maintained that his reappointment followed all due processes in line with the guidelines for the appointment of a new Vice Chancellor.
While all these are going on, the state government, as justification for Fakae’s re-appointment confirmed the re-appointment stating, among others, that the Visitor to the RSUST used his discretionary powers and affirmed that Onuegbu, Lale and Ahiakwo who were candidates in the selection process were involved in the nomination of members of the Joint Selection Committee.
In a press release signed by the Secretary to the Rivers State Government, Mr. George D.N. Feyii explained that Onuegbu and Ahiakwo nominated Professors Ogburia and S. Amadi as members of the panel, while, Profs Lale and Ahiakwo nominated Amabipi Martins and Mrs Matilda Nnodim, Chief Nemi Adoki, Deacon Abigo and Chief Wike into the same committee.
Feyii contended that as candidates for the Vice Chancellorship position they were barred morally and legally from participating in the selection process to determine the suitability of the Vice-Chancellor, hence their substantive disqualification and disability.
For the SSG, and by extension, the Rivers State Government, the claims by ASUU and other elements were deliberate attempts to misform and mislead the public on “due process” for Fakae’s re-appointment.
He also recalled that ASUU had earlier in 2008 challenged in court Fakae’s appointment and had that case struck out, for lack of merit and wondered why the same union is still hell-bent on removing Fakae without clearly disputing his towering achievements in RSUST
Happily, well-meaning indigenes of Rivers State and beyond feel strongly about the ugly developing scenario in our dear RSUST; the nation’s premier University of a Science and technology, and are exploring avenues for harmonisation of views by the disputing parties.
That is why one would hail the institution’s alumni association’s initiative to bringing sanity back to the school as a welcome development, not just for the students of the school alone, but for parents who had laboured so much for the well-being of their children and wards.
The Dr. Lawson Woka-led association must therefore ensure that all the disputing parties should come to the negotiating table with facts and figures (evidences) in order to amicably resolve the impasse.
Under the auspices of RSUST Alumni Association, Woka and other well-meaning members of the group must strive to ensure that UST does not degenerate further. The union must provide the necessary panacea for the resolution of the stalemate.
Methinks that other well-meaning persons in the state should join forces with the association in resolving the matter in the shortest possible time so that the vision of the founding fathers of the school is not allowed to die pre-maturedly. ASUU must be open to dialogue and not close its doors to negotiation.
The Rivers State government, the governing council of the institution, ASUU, of RSUST should be more circumspect and respect one another’s feelings so as to reach a compromise. This is the only way forward.
Without doubt, students of the school have, indeed, suffered so much set-back in their academic pursuits giving the impression in some quarters that RSUST is always in crisis. This, must, stop now.
The era of senseless strikes in our tertiary institutions, especially in RSUST should be considered old-fashioned and thrown to the trashcan while, dialogue and give-and-take spirit should be adopted in resolving all matters in Nigerian Universities so as to achieve the Millennium Development Goals (MDGs) and Vision 20:2020. ASUU should please embrace dialogue and peace now for RSUST to move forward.
RSUST: In The Eyes Of The Storm
Academic activities at the Rivers State university of
Science and Technology, Port Harcourt, penultimate Monday was paralysed following
an industrial dispute declared by the Academic Staff Union of Universities
(ASUU) in the University over the re-appointment of Professor Barinmne Fakae as
the institution’s acting Vice Chancellor.
The re-appointment of Prof Fakae for a second term at the
expiration of his first tenure had generated so much controversy within and
outside the university community which climaxed to a proclamation of an
indefinite strike by ASUU. The union among other demands requested for a
reversal of Fakae’s appointment by Governor Chibuike Amaechi, the visitor to
ASUU, among other considerations accused the state governor
of not following due process in the selection process of a new Vice Chancellor
in accordance with the statutory provisions establishing the university.
However, the state government, through the state
Commissioner for Information and Communications, Mrs Ibim Semenitari stoutly
defended government’s wisdom in re-appointing Fakae as acting Vice Chancellor,
citing, among others, his unprecedented achievements in elevating the
university from its former 76th to 19th position out of 117 universities in the
Mrs Semenitari explained that the governor followed due
process while re-appointing Fakae as the Vice – Chancellor, noting that
Professor Fakae, as a respected senior citizen of the state had brought honour
and glory to the state and elevated the nation’s premier University of Science
and Technology to enviable heights, and wondered why on earth anybody could
fault or ignore such impressive feat.
It would be recalled that the Dr. Felix Igwe-led executive
of ASUU in RSUST last week gave a one-week ultimatum to the state government to
reverse Fakae’s appointment which expired last Friday culminating to a full
strike on Monday.
As much as we appreciate that both sides of the dispute may
have good reasons for their respective positions on the critical issue of
appointment of a new Vice Chancellor by virtue of the enabling law establishing
the institution, methinks however that RSUST has had enough of crisis in its
This current crisis which to many stakeholders – parents,
students, staff among others is one too many and, from all indications, could
be averted if and only if the parties concerned could appreciate each other’s position.
Hitherto, the university had lost so much, leading to
extension or loss of academic programmes and sessions, backlog in call-up for
national service, accumulated convocation/graduation of students,
de-accreditation of some academic programmes and delay in the release of
results. The list is, indeed legion.
Expectedly, stakeholders: students, parents and staff were
worst hit by the ugly scenario as the university kept on degenerating to
unacceptable level up till few years ago when normalcy was restored in the
It is against this backdrop that everybody strongly feels
agitated by the current imbroglio between the government and ASUU. The matter
can be amicably resolved on a round table.
The need for an open-minded dialogue is therefore inevitable
and imperative so that the university can transit to the next level of academic
excellence and infrastructural development.
We must not allow the institution to degenerate further.
RSUST is our baby. We must not allow it to die or suffer from any mortality
occasioned by human infallibility.
Rivers people must ensure that the vision of the founding
fathers of the institution is sustained and realised now and in future.
ASUU needs to have a re-think on the issue and open up
channels for negotiation for immediate resolution of the grey areas.
To insist on strike will, for sure, expose the university to
too many uncertainties. Students will
again be delayed, facilities compromised and milestones achieved so far
will be jeopardised.
We think that ASUU should firstly shelve the strike since it
is avoidable and then dialogue with the government on the way forward.
Ironically, reports of violence and battering of Dr. Felix
Igwe, ASUU’s chairman by unknown persons is most condemnable and unacceptable
in a civilised and democratic society. I believe strongly that the ASUU boss is
not the issue. The matter goes beyond him as a person. But if it is perceived
that he is using the office to enhance his popularity, then and only then,
lawful means of easing him out will apply.
ASUU, government and the governing council of the
institution should go back to a round table with open mind and honesty so as to
resolve all the issues at stake.
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