Cashless Policy: PHCN Assures Better Services


The Business Manager,

Diobu Business Unit of Power Holding Company of Nigeria (PHCN), Port Harcourt zone, Engr. Festus Nmegbu has assured customers of better services with use of cashless policy.

Engr. Nmegbu stated this in an interview shortly after a customers’ consultative council forum at Aldgate Hotel, Port Harcourt last week.

The Business Manager who was optimistic that the company’s application of cashless policy in settlement of electricity bills is in best interest of customers, said that PHCN is poised for in proved.

He noted that PHCNs involvement in the cashless policy in partnership with Fin Bank was necessitated by the complaints of customers who frowned at the time wasted in trying to pay their bills.

The Manager urged PHCN customers to use the current electronic device as shown by Fin Bin, stating that it will save time and also reduce the problems associated with the movement of cash, adding that all the charges would be paid by PHCN.

Speaking during the forum, the Area Executive of Fin Bank Port Harcourt (2), Mr Peter Agbaetuo who presented a paper on cashless society and settlement of electricity Bill at the forum, enlightened the customers on the benefits of embracing the CBN cashless policy.

Agbaetuo noted that cashless system will take effect in Lagos from December 31, 2012 and spread to other parts by January 1,2013, stating that the policy will reduce the rate of crime in the society. “When transactions are electronically done. It is easy to trace the movement of cash,” he started.

The Area Executive said that PHCN application of cashless policy in electricity bill settlement show’s the company’s  readiness to embrace e-payment development that will lead to efficient management and circulation of cash..

Fin Bank Group Head, E-banking, Mr. Segun Falana enlightened the customers on the use of the electronic derive to settle electricity bill, stating that the device also uses ATM card and will enable customers to pay the exact amount on the electric bill.

Falana stressed that the application of this policy by PHCN, Port Harcourt zone shows the company preparedness to enjoy the enormous befits of the system which will affect PHCN in the area of “superior performance for faster transactions and improved services.

He noted that the system is convenience, Easy to use and easy to manage.”

PHCN customers commended the company for being the first to apply the policy but stated that something need to bed done to ensure steady power supply after the payment of electric bills.

Lawson Egekwu whose bill was used to test-run the device confirmed that the system was faster and accurate.