The Executive Vice Chairman, Nigerian Communications
\nCommission (NCC), Dr Eugene Juwah, on Friday urged telecommunications consumers
\nin the country to protect their rights.<\/p>\n
Speaking at the First National Telecoms Subscribers Summit
\nin Lagos, Juwah said they could do this by reporting to the appropriate authorities
\nany unfair practice by the telecoms operators.<\/p>\n
The summit with the theme \u2018\u2019Nigerian Telecoms Revolution:
\nConsumerism as the Last mile Challenge\u2019\u2019 was organised by the National
\nAssociation of Telecommunications Subscribers (NATCOMS).<\/p>\n
Represented by Mr Tony Ojobo, the Director of Public
\nAffairs, NCC, Juwah urged the consumers to take advantage of the Consumer
\nAffairs Bureau (CAB), established by the commission to protect their rights.<\/p>\n
\u201cIn a bid to implement this mandate, the commission
\nestablished the Consumer Affairs Bureau (CAB) in September, 2001,\u201d he said.<\/p>\n
He said that one of the commission\u2019s mandates was to protect
\nand promote the interest of consumers against unfair practices from their
\nservice providers.<\/p>\n
According to him, there is a paradigm shift from mere
\nservice provision to ensuring that consumer satisfaction ranks highest in
\npriority, in the provision of ICT goods and services.<\/p>\n
He added that the telecommunications umpire ensured that
\nconsumers were compensated when wrongfully billed\/loss of service.<\/p>\n
\u201cThe consumer occupies the central position in our scheme of
\nthings and comes top among all our stakeholders,\u201d he said.<\/p>\n
Juwah said that NCC had developed a Consumer Web Portal,
\nserving as an interactive avenue to disseminate information on its activities
\nand initiatives toward achieving consumer protection.<\/p>\n
He said the portal was also to empower consumers and get
\nfeedback from them on the performances of service providers as well as the
\ncommission.<\/p>\n
The President of NATCOMS, Mr Deolu Ogunbanjo said that the
\naim of the Advocacy Group was to foster understanding of consumer issues among
\nstakeholders in the industry.<\/p>\n
He said that NATCOMS had been monitoring and working with
\nservice providers on regular basis to ensure good quality service delivery.<\/p>\n
Ogunbanjo added that the association was charged with the
\nresponsibility of educating consumers on the protection of their rights and
\nother telecoms issues.<\/p>\n","protected":false},"excerpt":{"rendered":"
The Executive Vice Chairman, Nigerian Communications Commission (NCC), Dr Eugene Juwah, on Friday urged telecommunications consumers in the country to protect their rights. Speaking at the First National Telecoms Subscribers Summit in Lagos, Juwah said they could do this by reporting to the appropriate authorities any unfair practice by the telecoms operators. The summit with […]<\/p>\n","protected":false},"author":43,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[67],"tags":[],"class_list":["post-52741","post","type-post","status-publish","format-standard","hentry","category-icttelecom"],"_links":{"self":[{"href":"https:\/\/www.thetidenewsonline.com\/index.php?rest_route=\/wp\/v2\/posts\/52741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thetidenewsonline.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thetidenewsonline.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thetidenewsonline.com\/index.php?rest_route=\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thetidenewsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=52741"}],"version-history":[{"count":0,"href":"https:\/\/www.thetidenewsonline.com\/index.php?rest_route=\/wp\/v2\/posts\/52741\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.thetidenewsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=52741"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thetidenewsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=52741"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thetidenewsonline.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=52741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}