Business
Report Any DISCO Asking You To Buy Transformers, NERC Tells Consumers
The Nigerian Electricity Regulatory Commission (NERC) has urged electricity consumers in Anambra State to report any request by officials of the Enugu Electricity Distribution Company (EEDC) for the purchase of transformers, cables, or poles.
NERC’s Commissioner for Stakeholders Management, Hajiya Aisha Mohammed, gave the urge during a Town Hall meeting, in Awka.
Represented by the Head of Consumer Protection, Dr. Zubairu Babatunde, Hajiya Muhammed emphasized that such items are investments of the distribution companies and not the responsibility of consumers.
She said reports of such incidents should be documented and forwarded to NERC for prompt action.
“NERC regulates the operations of the distribution companies and ensures customers are not short-changed. If consumers are dissatisfied with services, they should channel their complaints appropriately. We are also here to listen to your concerns and for the DISCOS to respond directly”, Mohammed said.
Also speaking, the Chief Information Officer of EEDC, Dr. Idika Okechukwu, representing the company’s Managing Director, said a meter laboratory has been established in Onitsha to fast-track installations.
He assured that any consumer who pays for a meter would have it installed within 72 hours.
Okechukwu stated that 750,000 of the 1,365,400 electricity consumers in Anambra State have been metered, adding that the company remained committed to complying with NERC’s metering regulations.
He further disclosed that EEDC would introduce an offline bill payment system before the end of the month to make payment easier for customers.
Issues raised at the meeting included metering, billing, electricity supply, and service quality. The NERC officials supervised the acquisition of prepaid meters during the exercise. Consumers were also assured of receipt of their meters within the period.