Nation
Nigerian Breweries Hikes Prices Of Beer As Production Costs Soar
The Nigerian Breweries Plc has issued a new price review notification to all its customers in the West Zone.
According to a letter dated Monday, February 12, 2024, the price review, effective from Monday, February 19, 2024, is deemed necessary to offset the impact of increased production expenses.
“This is to inform you that we are constrained to review the prices of some of our SKUs with effect from Monday, February 19, 2024.
This review has become necessary because of continued rising input cost and the need to mitigate the impact,” the statement indicated
The company assured customers that those who have fully paid for orders before the specified date would be honoured at the existing prices.
However, orders exceeding the communicated quantity window will be subject to the revised pricing.
“In appreciation of our great partnership and your commitment, we will deliver at current prices all open orders that are fully funded and created in our system before 00.00hrs on Monday 19th February 2024.
“The exact quantity of orders that will be allowed will be communicated to you by your Regional Business Manager (RBM). Any order in excess of this quantity will be re-invoiced at the new price on the 19th of February 2024,” the statement added.
The price adjustment by the FMCG company is believed to have been a result of the rising cost of production worsened by forex volatility.
In the last 11 months, at least five multinationals have shut down operations in Nigeria, an analysis of separate notices filed by the firms has shown.
In December 2023, another consumer goods giant, Procter & Gamble, dissolved on-ground operations in the country.
The company explained that it was difficult to do business in Nigeria as a dollar-denominated organisation and the macroeconomic reality in Nigeria is responsible for its latest strategic decision.
Before P&G, Unilever also announced in March 2023, it would fold up operations in the country.
According to the multinational, the changes in its business meant it had to exit its home care and skin cleansing categories from Nigeria.
Nation
PTAD Reiterates Commitment To Pensioners’ Service Delivery
The Executive Secretary of the Pension Transitional Arrangement Directorate (PTAD), Dr Chioma Ejikeme, has reiterated the commitment to service delivery for pensioners.
Ejikeme said this during the Customer Service Week in Abuja, yesterday.
He said that commission had a mandate to deliver good service delivery to the pensioners.
Ejikeme, who was represented by the Director Civil Service Pension Department, Mr Kabir Yusuf, said that the customer service week was important to operations of PTAD.
“Customer service is the support that you give to a customer, whether it is an existing customer or potential customer in the process of delivering or making enquires about a service.
“To be a good customer service representative you need to be knowledgeable, have good attitude and attribute especially to the senior citizens and have empathy,” he said.
Ejikeme said that all PTAD staff had most of the attributes of a good customer representative.
“We provide excellent customer service by going to verify our aged pensioners who cannot do it by themselves anywhere across the country.
“There is a dedicated team that was mandated to go round to confirm the aliveness of those who can not confirm their aliveness either because the are too old or have health issues,” the executive secretary said.
The National Coordinator, SERVICOM, Mrs Nnenna Akajemeli, said that the official theme of the 2024 customer service week was “ We Go Above and Beyond For Our Customers.”
She commended PTAD and the SERVICOM team for organising the 2024 customer service week.
“This is in line with the best practice of celebrating frontline workers and service takers.
“Customer service week is celebrated annually during the first full week in October.
It calls attention to the importance of people to boost morale team work and departmental collaboration in supporting pensioners.
“ It is a platform to reward employees for the significant work they do,” Akajemeli said.
She said that the objective of the customer service week was to celebrate the hard work and dedication of employee who strived to create positive customer experiences.
She said that it was time to show customers that the organisation valued their experience and feedback, through comment cards, dedicated hotline, among others.
Akajemeli said that it raised awareness internally and externally about the importance of good customer service in building customer loyalty and satisfaction.
She said that the benefit was to increase motivation, show appreciation, encourage friendly competition, boost employee retention, create a positive workplace and increase productivity.
The Head, Surveillance Department at the National Pension Commission (PenCom), Mr Abdulrahman Saleem, said that good service delivery was the key success of every establishment.
Salem said that PTAD operated with standard, considering the success it had achieved so far.
Saleem said that pensioners required the best service attitude and behavior.
“ I give kudos to PTAD for its efforts and encourage it to do more.
“Therefore I urge PTAD staff to keep up the standard and continue to give good service to the pensioners,” he said.
Nation
CAS Honours Officer For Placing NAF On International Spotlight
The Chief of the Air Staff (CAS), Air Marshal Hasan Abubakar, has honoured Flying Officer David Sangokoya for winning the 2023/2024 Royal Air Force College Cranwell International Cadet Sword of Honour.
Abubakar honoured the officer during the presentation of cheques to 13 beneficiaries of the Nigerian Air Force (NAF) Group Personal Accident Insurance Policy (GPAIP) in Abuja, yesterday.
He described the achievement as ground-breaking as it was the first time an African cadet had won the prestigious award since the Academy’s creation over 100 years ago.
According to him, the feat underscores the excellence that exists within NAF, and proof that NAF officers and cadets can stand shoulder to shoulder with the best in the world.
“To our awardee, you have set a new standard, not just for your peers, but for every cadet and officer that will come after you.
“This accomplishment is a powerful reminder that no goal is out of reach when one is armed with dedication, discipline and an unwavering commitment to excellence.
“Your journey as an officer has begun with this prestigious accolade, but the true measure of your success will be seen in how you serve, lead and contribute to the mission of NAF and the defence of our great nation.
“As we celebrate this historic occasion, we extend our deepest gratitude to the United Kingdom Government for its unwavering support in providing world-class training opportunities to our personnel.
“This has enabled our officers and men to gain invaluable skills and knowledge, strengthening not only our bilateral ties but also our collective ability to address global security challenges,” he said.
The CAS said that the NAF looked forward to continuing the fruitful partnership for the mutual benefit of Nigeria and UK countries.
He expressed gratitude and unflinching loyalty to President Bola Tinubu for his commitment to the welfare and training of members of the Armed Forces of Nigeria, and NAF in particular.
“I must also take a moment to extend my heartfelt appreciation to the leadership of the Nigerian Defence Academy and the instructors who helped to mould and prepare this cadet for the global stage.
“Their dedication and commitment to developing top-notch officers is evident in this ground-breaking achievement.
“You have not only trained a leader but have given the Nigerian Air Force a legacy we will all cherish,” he said.
Nation
Healthcare Reforms: NHIA Advocates Private Sector Involvement
National Health Insurance Authority (NHIA) has advocated private sector involvement to strengthen Nigeria’s healthcare system.
The Director-General of the authority, Dr Kelechi Ohiri, made the call at a high-level policy dialogue on sustainable health system reforms in Nigeria in Abuja, yesterday.
The Tide’s source reports that the dialogue was organised by the Healthcare Federation of Nigeria (HFN), a coalition of private sector stakeholders, to address the multifaceted challenges plaguing the country’s healthcare system.
The dialogue has “Private Sector Support for SWAP (Sector Wide Approach) in Healthcare” as its theme.
Represented by Dr Yakubu Agada-Amade, the NHIA Director of Standards and Quality Assurance, Ohiri explained the crucial role of private sector collaboration in strengthening Nigeria’s healthcare system
He highlighted the “One Plan” under the SWAp framework, which seeks to unify health sector efforts, ensuring efficient resource use, effective governance and expanded healthcare access.
He also stressed the importance of overcoming barriers that historically hindered the implementation of healthcare interventions in Nigeria, such as inadequate financing, weak governance systems, and bureaucratic bottlenecks.
He added that “the dialogue explored innovative approaches, including digital health innovations and financing mechanisms to accelerate the implementation of the National Health Act and mandatory health insurance coverage.
“With enrollment in health insurance growing by 14 per cent over the past year, NHIA can push for greater inclusivity, particularly targeting the informal sector through flexible payment systems and partnerships with telecommunications companies.”
He called for stronger synergy between public and private health actors to ensure universal access to quality healthcare and sustainable reforms in line with the Nigeria Health Sector Renewal Investment Initiative (NHSRII).
Panelists from the Association of Nigerian Private Medical Practitioners (ANPMP), Healthcare Providers Association of Nigeria (HCPAN) and Health and Managed Care Association of Nigeria (HMCAN) echoed the sentiments, underscoring the private sector’s role in expanding insurance coverage and improving healthcare delivery.
They commended NHIA’s efforts toward driving reforms to achieve Universal Health Coverage (UHC) through the Sector-Wide Approach (SWAp).
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