FAAN Unveils Service Charter To Stakeholders

As part of efforts to enhance effective service delivery, the Federal Airports Authority of Nigeria(FAAN) has unveiled the authority’s service charter to stakeholders in the aviation and cargo industry.
FAAN, in a statement made available to aviation correspondents, last Friday, said the unveiling of the service charter, which was performed by the Managing Director, Captain Rabiu Yadudu, last Thursday, was a new beginning in the aviation industry.
“The service charter demonstrates our commitment to providing quality service, communication and support for quick service delivery.
“We are dedicated in promoting a culture of openness, accountability and would equip our staff to be customer-centric and prioritize safety,” the FAAN boss said.
According to him, efforts must be put into challenging questionable acts in the authority’s service delivery.
Yadudu also hinted of the upgrade and equipment that will be installed at the airports to enhance safety, security and quick service delivery.
He noted that self-service was becoming increasingly prevalent with many of the world’s major airports already implementing it in one form or the other.
He, however, appealed for the understanding of the travelling public in areas that seem not to suit their comfort, promising that FAAN is making efforts towards ensuring a seamless facilitation.

By: Corlins Walter