Online Flight Booking Threatens Travel Agents’ Jobs

Travel agents, otherwise known as flight ticketers, at the Port Harcourt International Airport, Omagwa, are now crying foul over the downturn in their businesses occasioned by online flight ticket bookings.
Some of the flight ticket agents who spoke with The Tide lamented that their job had virtually been taken over by online booking.
A flight ticket operator, Mr Kenneth Nwosu, explained that the effect of the online flight booking on their jobs did not come to him as a surprise.
“I saw it coming when the online booking began, and I told my people to be aware and prepare themselves for an alternative, and now the thing has fully manifested.
“I remember I had asked some of my colleagues to look for other businesses, and as you can see now that many of our clients no longer patronise us, as they do their booking online”, Nwosu explained.
Also commenting on the issue, Mr Kingsley Otamiri who also operates flight ticket business at the airport, lamented that his business was almost grounded because most of his clients now undertake online booking.
“Right now, I don’t even know when and how many of them travel, unlike before when they will call me to buy ticket and prepare boarding pass for them.
“I just met some of my old clients here at the airport by accident. There is not much to do here in respect of flights ticketing. I’m making arrangements for other things inside town, to engage my self because things have really changed”, he said.
The Tide observed that most of the air travellers now do online booking from the comfort of their homes, due to Covid-19 standard protocol being practised at the airport.
It was also observed that some of these travel agents have opened other businesses within the airport to keep them afloat, in addition to booking tickets for travellers.

By: Corlins Walter