RSG Hails PHED Over State- Of -The -Art Call Centre

The Rivers State Ministry of Power has commended the Port Harcourt Distribution Company (PHED) over the launching of a state- of- the- art 24/7 call centre at its corporate headquarters in Port Harcourt.
Rivers State Commissioner for Power, Damiete Miller,who spoke at the event held recently, said the initiative was remarkable as it would help to enhance the services of the PHED to its teeming customers.
The commissioner who was represented by a staff of the Ministry, Francis Odili, said PHED management has shown commitment and improvement in the delivery of its services and assured the company of the support of the Rivers State Government.
Earlier in his remarks, the MD/CEO of PHED, Dr Henry Ajagbawa, had thanked the Rivers State Government and other stakeholders for their support.
He said the launching of the new call centre was to improve the company’s customer services within its core catchment area.
The MD/CEO who was represented by the General Manager, Services, of PHED, Ochuko Amah, said with the new state of the art facilities, complaints, payment transactions would now be done through Interactive Voice Response ( IVR) to enhance customer satisfaction, efficiency and conflicts resolution. 
Ajagbawa said: “ today  we are telling our esteemed customers that you really don’t have to come physically to get your issues resolved, from payment transactions to complaints of whatever magnitude, we have it sorted out in just this small room from the comfort of your homes and offices.”
The MD also hinted that the PHED in collaboration with Transmission Company of Nigeria (TCN) and the Rivers State Ministry of Power recently commissioned a 60 MVA transformer at Rumuosi Transmission Station to enable the evacuation of 48 mega watts of energy to Rumuolumeni-Kalabari axis. 
Meanwhile, PHED has notified its customers and members of the public in Akwa Ibom, Bayelsa, Cross River and Rivers States that it has started the implementation of the new electricity tariff based on the Nigerian Electricity Regulatory Commission’s(NERC) Extraordinary Tariff Review and issuance of the MULTI YEAR TARIFF ORDER(MYTO) 2020 for PHED, which took effect from 1st of September, 2020. 
The company  appealed to its customers to cooperate and support the new tariff through prompt payment of electricity bill for the mutual benefits of all stakeholders in the electricity industry.

By: Taneh Beemene