PHED Reinforces Bill Reconciliation Strategies

Determination to resolve all billing related issues, the Management of Port Harcourt Electricity Distribution Company (PHED), has introduced new strategies in resolving customers complaints.
To this end, two days have been set aside in a month across all the Integrated Business Centres in Akwa Ibom, Bayelsa, Cross River and Rivers states for special reconciliation of customers account with billing related issues.
The distribution firm, in a statement by the Manager, Corporate Communications, John Onyi explained that the company was determined to ensure resolution of customers’ complaints for maximum satisfaction aimed at increasing loyalty and cordial relationship.
The state further stated that the exercise would start by 9.00am till 5.00pm on each day earmarked, adding that customers with perceived over billed, equipment failure, non-reading of meters should avail themselves the opportunity offered to get their issues resolved on the sport.
Onyi said the exercise tagged PHED Bill Revision Camp shall be carried out fortnightly and the dates would be communicated to customers accordingly.
According to him, customers are required to fill voluntary load declaration form which has been in circulation and return same to the office, this would enable PHED carry out adjustment if required.
“This is one of the initiative PHED has put in place to reconcile all customers’ accounts with billing issues,” he said.
The bill revision camp, it would be recalled was first flagged off on 13th September, 2018.
Since inception of the programme by the company, only 15,560 customers have availed themselves the opportunity of getting their accounts reconciled and they have benefitted from the exercise.
The spokesman of the firm said the distribution company would continue to improve on its service delivery aimed at fostering mutual relationship.