Agencies Partner On Airport Charges Calculator

The Airport Council International (ACI)-African Region in collaboration with International Civil Aviation Organisation (ICAO), is developing an airport charges calculator to aid airports achieve the most efficient charging system.
President of the ACI-Africa region, Engr. Saleh Dunoma, who made this known at the Executive Board and Committees Meeting of the Council in Livingstone, Zambia, recently, emphasised the need for improved innovation in Africa airport business.
Dunoma explained that the meeting seeks to engage the participants with a wholistic view of developing an airport business, taking into account the human factors and the role of passenger experience in the business advancement.
The president went further to say that the governing body of the ACI established the Airport Service Quality (ASQ), a customer satisfaction measurement and analysis programme that provides airports with research and management information to better understand passengers’ view with respect to airports product and services.
He said that generated data with which airports in Africa were assessed and that Mauritius airport, Durban and the Cape Town airports have emerged first, second and third best airports in Africa respectively.
The ACI President also announced that the 27th ACI Africa/World Annual General Assembly, Conference and Exhibition will take place from October 16 to 18th, 2017, at Port Louis, Mauritius, and insisted that improved passenger experience will lead to increased revenue for the airports.
Dunoma went further to say that the ACI-Africa is working tirelessly to see that gaps are closed and more airports are certified, adding that attention is being given to improvement in security.