FAAN Inaugurates Servicom Charter Committee

The Managing Director
    of the Federal Airports Authority of Nigeria (FAAN), Mr Saleh Dunoma, has inaugurated a committee to review the authority’s  Servicom Integrated Charter.
The review is in line with the determination of the Aviation Minister, Chief Osita Chidoka, to improve service delivery through the recently launched Aviation Commits Initiative aimed at repackaging rebranding and redirecting the aviation industry in Nigeria towards enhanced service delivery and customer satisfaction. Dunoma who was represented at the occasion by the Director of Maintenance and Engineering, Mr Femi Ogunode, stressed the minister’s consistency in promoting customer service in the aviation sector.
He opined that the minister in his bid to ensure quality service delivery launched the aviation portal service and Aviation Helpline, a single platform where passengers can access real time information about airline operations and services at the Nigerian airports.
Dunoma further explained that the review of the FAAN Servicom Charter is intended “to display the promises upon which customers can expect quality service delivery, demand their right to good service, have recourse when service delivery fails and be actively involved in the service programme”.
The General Manager, SERVICOM, Mrs Ebele Okoye, who is also the head of the committee said the task of the committee is to provide the framework of service delivery for customers, their rights and obligations and urged the committee to be committed to the task ahead.