NCC Reassures Telecom Subscribers On Quality Service

The Director, Con
sumer Affairs Bureau, Nigerian Communication Commission (NCC), Mrs Maryam Bayi, has reassured subscribers of the commission’s effort to protect their interests.
She said this during the 4th Quarterly meeting of the Industry Consumer Advisory Forum (ICAF) organised by the commission over the week in Abuja.
Bayi, hinted that NCC has already set up a committee that would examine the best way to compensate consumers who exhausted their airtime as a result of poor quality service.
The NCC’s director, said service providers would be held responsible for any interrupted service that falls short of consumer satisfaction.
She challenged telecommunication operators to come up with modalities or proposals on how consumers could be directly compensated.
According  to her, telecom providers may not have their way as usual, should they fail to find ways in which short-changed subscribers would be  adequately compensated before the end of January 2015.
She regretted that subscribers still receive some unsolicited messages, despite the agency’s warning against such, saying that moves are already underway to tackle the menace.
She revealed that the commission’s concern over phone users in the country has reduced the issue of complaints which according to her, was on the increase.
The agency, also frowned at the activities of some state and local governments over telecom development, revealing that their activities did not provide safe ground for the telecom industry.
Also speaking, the Executive commissioner stakeholder management, NCC, Dr Okechukwu Itanyi, hinted that poor quality service was as a result of vandalism, multiple taxation and others.
He noted that until something positive was done, the country may not achieve the issue of enhanced quality of service.
Earlier, he had said that the agency as well as other stakeholders would toil continuously until some better changes were visible in the nation.