‘SAHCOL’ll Exceed Customers’ Expectation’

The Skyway Aviation
Handling Company Limited (SAHCOL) has held a four-day management retreat with the chairman of the company, Mr Taiwo Afolabi, urging staff to aim towards exceeding customers’ expectation.
The retreat which was held at Ijebu-Ode, Ogun State, was attended by executive and middle level managers of SAHCOL with the theme: ‘Exceeding Customers Expectations In 2014 And Beyond.
Thanking staff for their efforts in 2013 and in the past years, since the takeover of SAHCOL by the Sifax Group, Mr Afolabi said through collective efforts of all, the company has lived and continued to take steady steps in the direction of its vision.
Mr Afolabi stressed that though SAHCOL is nowhere near its destination, he is convinced that by the commitment, loyalty and dedication of staff to duty, the company would get there.
Speaking on the retreat, he said “as service providers, customers are the only reason we are in business today and for us to maintain business tomorrow, our collective efforts must be directed at delivering quality service that will exceed their expectations.”
According to him, “Customers satisfaction is the guarantee that the company will earn revenue which will translate into salaries for staff and profits for shareholders, hence, we must place premium on having them satisfied beyond bounds.”
He promised that the Board remains committed to providing every necessary support both financial and moral that will make SAHCOL emerge as the ground handling of choice and as an organization that caters for the welfare of its employees.
Mr Afolabi challenged the participants that in order to build the organization of choice, they must all be dedicated to their jobs, pay greater attention to customers; display integrity and transparency in all their dealings while working as a team ignited by visionary leadership.
He disclosed that when the Sifax Group invested in SAHCOL in 2009, through the Bureau of Public Entreprises (BPE), the objectives were clear, which were to reverse the trend of decline and build a company that can effectively compete in ground handling not just in Nigeria, but globally and also to provide a platform through which employees would develop expertise and achieve their various ambitions.
According to him, primarily the focus has been on the provision of quality service as well as the welfare of all staff in SAHCOL, stressing that these values have not changed and that the Board is even committed to do more.
The chairman also hinted that the Ultra Modern Cargo Warehouse which will become operational in the second quarter of 2014, with the State-of-the-art and the first of its kind in West Africa would add value to the operations of the company.