PHIA Customer Service Sensitises Stakeholders

An Airport sensitisation
programme has been held at the Port Harcourt International Airport by the Customer Service Department for all stakeholders of the airport.
The programme which held December 2013 was attended by all stakeholders in the airport community including FAAN Staff, Agencies, Airlines and concessionaires.
The programme with the theme “Transforming our Airport through quality service delivery dwelt on  creating genuine interaction and cooperation among all airport service providers with a view to ensuring a delightful service provision to the various customers at the Port Harcourt International airport.
The Regional General Manager of the Federal Airports Authority of Nigeria (FAAN), Mrs Ebele Okoye, while declaring the programme open said the vision of FAAN was to be among the best airport groups in the world.
Okoye hinted that the vision would only be realised with the cooperation of all stakeholders in the airport in bringing about the desired transformation in the aviation sector, stressing that the “satisfaction of our various public would go along way in getting their confidence and preference to use our airport when they have choices to make.”
“Service is what we offer to our and even ourselves as stakeholders. It is what you are paid to provide. It is what you offer to a customer for a fee,” therefore, we must ensure that we please our customer and  one another as stakeholders in the airport,” she stated.
Also speaking the Head of Department, Customer Service Port Harcourt International Airport, Mrs. Ethel Atahansi, said service stood for serving and courteous empathy.
According to her, your customer is anyone who is on the receiving end of whatever you do, that is anyone who gets the result of your efforts.