NITDA Publishes Standards For Call Centres, Soon
The Chief Administrative
Officer of National Information Technology Development Agency (NITDA) Mr Soji Litan on Tuesday said that the agency would soon publish standards for call centres in the country.
Litan said at a forum organised by the Association of Outsourcing Professionals of Nigeria (AOPN) in Lagos, that the model for call centres would ensure uniformity.
“NITDA is working on a standard model for potential and existing call centre business owners, to create uniformity and assist the regulatory agencies to perform their duties.
“What the standard will do is to bring about uniformity in the sector, that is, if you want to run a call centre business, the right infrastructure should be put in place, and so on.
“Thus, not just any inexperienced person will delve into the venture and we will be able to monitor the activities.
“We have about 300 rural information technology centres scattered across the nation, to enable people in the rural areas access the internet, without having to travel to the city.
“We have also completed the software testing laboratory, and the hardware testing laboratory is on the way,” Litan said.
He said that the newly-established Nigerian Association of Information Technology Enabled Outsourcing Companies (NAITEOC) would boost the information technology sector through outsourcing professionals.
Earlier, the Treasurer of AOPN, Mrs Mope Abudu,said that the purpose of the event was for outsourcing agencies to bare their minds on challenges facing the industry.
According to her, the outsourcing industry is still a growing sector that needed immense support from the government and regulatory agencies.
She said that adequate support for the outsourcing industry through AOPN would generate more employment and revenue for the nation through foreign direct investment, in the form of human capital.
Abudu also said that it would also broaden the information technology and other sectors, by exploring the untapped opportunities there.
The President of the Association, Mr Obiora Madu, tcalled on the Federal Government to hasten the implementation of the Nigeria Outsourcing Policy, to boost the upcoming industry.
Chinese Coy Denies Plan To Sue FG Over E-Customs Deal
A Chinese company, Huawei, has denied any plans to sue the Federal Government over its e-customs project.
A statement by the company’s Director of Public Relations, Mr Kelvin Yang, recently in Abuja, said the company remained committed to its long-term partnership with Nigeria.
“Our attention has been drawn to a news story with the headline ‘$176b Revenue at Risk as Huawei moves to sue FG in London over $304M e-customs project’.
“Huawei wishes to clarify that it has no intention of suing the Nigerian government over this matter”, he said.
Yang said rather the firm would continue exploring opportunities to support Nigeria’s technological development.
He also said Huawei remained committed to transparency and open communication with all its stakeholders and would continue to provide accurate and timely information to the public as appropriate.
According to him, Huawei is a technical partner in e-custom project, and that its role was to support the project with technical expertise to improve digitalisation of custom processes in Nigeria.
“It is essential to state that Huawei Technologies Nigeria Limited is the technical partner in the e-custom project. As the technical partner, our role is to support the project with our technical expertise to improve the digitalisation of the customs process.
“As a global technology leader, Huawei has always been committed to partnering with governments, businesses, and communities around the world to drive innovation and foster sustainable growth”, he said.
He explained that Huawei believed technology could play a transformative role to improve people’s lives and help other countries achieve their development goals.
“The company is committed to working with the Nigerian government and other partners in the country to advance the digital transformation agenda and unlock new opportunities for economic growth and social development,’’ he added.
“We urge media outlets to exercise caution and verify their sources before publishing news related to Huawei or any other company”, he said.
He also informed that false or misleading news has serious consequences, including damaging the reputation of companies and harming their relationships with partners and customers.
STI Can Fight Poverty, Economic Development Challenges – Expert
The Expert Supervisor at the Centre for Excellence in Science and Technology Innovation (STI) and African Union Development Agency ( AUDA- NEPAD), Prof. Olalekan Akinbo, has said STI is the key to poverty and economic development challenges.
Speaking recently on the role of STI to national development in an interview with The Tide source in Abuja, Akinbo said, “STI has been central in the progress and development of virtually all the nations of the world, contributing immensely to all sectors of the economy.
“STI are intimately connected with development because they have a historical record of bringing advances that have led to healthie longer, wealthier and more productive lives.
“They are key ingredients of solutions to the most serious poverty alleviation and economic development challenges that we currently face and are likely to face in the future”, he said.
According to him, STI has been central in the progress made till date in the fight against poverty and in stimulating economic growth.
He said advances in STI were in many ways the ultimate global for good public use, adding, “because once discovered, their benefits could be extended to additional users at little or no marginal costs”.
Akinbo said in most basic and critical areas of human needs, STI has made significant progress till date, and that they hold the best prospects for continued progress, particularly in respect to agriculture, health, energy, among others.
Underscoring STI’s role in agriculture, the NEPAD Expert said advances in STI has facilitated higher yields, greater efficiency and nutritional content in the world’s food supply.
He added: “Food production, however, must double in the coming decades to meet rising demand and challenges entailed in inter alia improving resistance to drought, pests, salinity and temperature extremes”.
Akinbo also mentioned raising the nutritional content and reducing post-harvest losses all in an environmentally and socially sustainable manner.
“At the same time, the regulatory challenges of assuring safety in food production and consumption will increase exponentially”, he said.
Accordingly, he noted that although the necessary technology for increasing agricultural output was available in many developing countries including Nigeria, certain requisites were to be met.
Akinbo said these requisites were the will to advance economically, opportunity and organisation to use technology, elimination of political, social and economic obstacles to development, among others.
Explaining further, he said in the area of food security, advances in STI provided the foundation for the green revolution, and also allowed food prices to remain at historical lows for the past decades.
He stated that improved knowledge of plant biology and breeding techniques led to better seeds and cultivation practices that drastically increased yields.
In economic growth and rural development, Akinbo said STI stratigically important.
He said for many years, policy makers had suspected a close link between economic growth and productive investment in STI, and that now mounting evidence supported this.
Firstly, he explained, since the industrial revolution, developed countries have had the most STI capacity and have been the ones to grow fastest.
“From 1870 to the present, scientifically and technologically advanced countries have become increasingly wealthy, and their rates of growth have not diminished over the years.
“Second, returns to rural development have been shown to be consistently positive and high in countries where science and technology were properly established”, he said.
He added that in such cases, there was always a correlation between innovation and growth.
Firm Announces New Technology
A Smart device manufacturer and innovator, OPPO, has launched its latest innovative technology on smart lifestyle in a bid to maintain its lead in the industry.
The OPPO President, Overseas Sales and Service, Mr Billy Zhang, said in a statement that the announcement was made at the Mobile World Congress.
Zhang said OPPO showcased a selection of flagship devices and introduced a number of industry-leading innovations based on its four smart initiatives.
He listed the initiatives as smart entertainment, smart productivity, smart health and smart learning.
‘’By delivering enhanced and connected experiences through these innovations, OPPO, is reinforcing its position as a future-focused company with possibilities for smart living.
“As the world’s fourth largest mobile phone brand, OPPO has showcased a series of innovations at MWC23, from folding flagship phones to the latest technology behind the Internet of Experience.
“By bringing new technology breakthroughs to market, we are unlocking new possibilities for smart living to better serve our users worldwide”, he said.
According to him, focusing on smart living initiatives, OPPO showcases milestones in virtuous innovation.
He said OPPO had brought a number of technology breakthroughs, providing more ways to empower smart, connected experiences in the future.
Zhang stated that in smart productivity, OPPO had further expanded its communication technology product portfolios.
He added that OPPO was actively meeting sustainable development goals in accordance with its commitment to achieving carbon neutrality across its global operations.
He said that the company was strengthening its global position with reliable products and services.
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