SAA Introduces New Baggage Policy

South Africa Airways (SAA) has its effort to provide seamless quality services to its customers.

The country manager in Nigeria, Thobi Duma said under the new concept the baggage roles were clearer, easier to understand and enforce, and would enable passengers to easily identify which charges would apply to their baggage.

She explained that the concept would ‘ also provide easier connection for passengers onto State Alliance or other carriers as SAA promises excess baggage charges will become far more competitive’.

According to her, a routing of Lagos to Johannesburg would afford a Business class passenger three  piece of baggage at a maximum of 32kg each, while affording the economy class passenger three  piece of baggage at a maximum of 23kg each.

‘With regards to size, the airline has made known maximum dimensions in the volume of 158 centimeter cubed, as excess baggage charge will apply for each piece of baggage that exceeds this maximum dimensions as stipulated in SAA’s baggage policy’, she said.