Poor Service Delivery: Subscribers Demand Apology From GSM Providers

Subscribers have demanded an apology from all network providers operating in the country.

The Tide’s checks revealed that in recent times, network provision in the country have been regrettable due to poor services from network providers.

Some subscribers, who spoke with this medium in Port Harcourt on Wednesday, said the network providers are providing poor services in order to make more money for themselves, saying that they should tender apology to Nigerians.

One electronic/electrical engineer, who gave his name as Kelechi, said that service providers know exactly what to do to enhance network. He recalled how a colleague of his was browsing at Omerelu in Ikwerre Local Government Area of the state, when one of the masks in the area owned by MTN was not facing the community. According to him, when he reported the incident to the company, they merely promised to reposition it.

The engineer wondered how long government would wait to sanction network providers in the country.

He observed that recharging of airtime is always done with ease, adding that they (network providers) can extend such smooth services to the call centres.

Kelechi who said he was one of the beneficiaries of the RSSDA scholarship scheme sometime last year to Namibia, where he was trained on networking and other packages, said the state government has enough manpower to unmask the activities of network providers.

A student, who also gave her name as Faith Williams, blamed the subscribers’ woes on the inability of the Nigeria Communication Commission (NCC) to sanction erring network providers as directed by the Gilbert Nnaji’s led Senate Committee on Communications since last year.

She noted that Nigerians were the most patronisers of network providers all over the world, saying that the country is being cheated most in the area of service delivery.

Williams said she can not recall making calls with difficulties when she was in Europe, while calling on the presidency to look inwardly and proffer lasting solution to the poor service delivery by network providers in the country.