Enterprise Bank Unveils Model Branch

Enterprise Bank Limited

has unveiled a prototype branch concept with an ultra-modern Automated Teller Machine (ATM) gallery, at its corporate head office in Victoria Island, Lagos. This is part of the bank’s efforts to boost its brand equity and improve customer service delivery especially in this era of cashless banking.

In a statement, the bank said the new branch concept, which exhibits elaborate architectural aesthetic expression, is one of the many strategic management plans to firmly establish the Enterprise Bank brand on the financial landscape in the country as well as provide comprehensive customer satisfaction to all stakeholders.

According to the bank, the concept of the new branch model, which will be replicated across the country, recognises the unique nature of each branch location thereby accommodating the design of a befitting structure that will meet all customer expectations in that area. The new design provides for an e-banking gallery, ATM, Internet banking facilities as a distinct area separate from the cash area for every branch.

The bank’s Executive Director, Service Bank, Aminu Ismail said, the facility was designed to enable the bank remain in the forefront of driving the cash-less programme as a way of satisfying the bank’s numerous customers at all times.

He said the bank opted for such state-of-the-art design and the construction of same across its numerous branches nationwide because the bank wants to treat its valued customers as first class citizens among all bank customers in the country. Ismail added that the development is part of Enterprise Bank’s quest for improved customer service, which remains the core of the bank’s vision that says: to be the preferred bank for value creation.

With the cashless policy fast gaining acceptance and banks working very hard to adjust to the new realities of the banking industry, the Executive Director stated that customers of Enterprise Bank have every reason to be happy for associating with the bank because the lender has taken the lead and is fully integrated in promoting the cash-less process in a unique style.

Only recently, the bank launched a customer care hotline that provides continual access to customers; strengthened its ATM operations, Point of Sales (PoS) terminals, Mobile and Internet Banking channels across its numerous branches nationwide just to ensure the best of service for both customers and intending ones.

The bank also added that innovation has remained at the crux of every action of the bank since it came into being on August 5, 2011.