Arik Air Plans Frequent Flyer Programme

One of the largest airlines in West Africa, Arik Air plans to launch its frequent flyer programme, which will be unveiled soon, its Vice President, Sales, Mr John Brayford has said.

Brayford said the airline also plans to put in place a new reservation system as well as a departure control system that will enable it ensure punctuality for its operations in addition to announcing new destinations every three months on the West African Coast.

“The new system we want to introduce will improve customer service, enhance punctuality, even as we plan to put a stand by aircraft in place to resolve issues of delay which will be a firewall,” he noted.

Commenting on the ticket sales problem which has always witnessed a lot of crowd as passengers go from one stage to the other before getting their tickets, Brayford said they would open up more channels of distribution where passengers would buy their tickets from travelling agencies.

“We will also increase our ticket centres upstairs, that will make it easier and comfortable for our customers to get their tickets because we are very much ready to serve them and to improve on our services to them,” he said.

He stated that with all the Plans in place, Arik Air would be able to compete favourably with other airlines that fly local and international routes, stressing that competition was good for the airline.

“Competition is good for the airline. It means more people will travel as this will make the airline to work harder. So, we are going to compete well with other airlines and we believe Arik Air will be the best,” Brayford affirmed.

Also speaking, Senior Vice President on Commercial Services of the airtime, Mr Kevin Steels noted that Arik Air had great plans for its loyal customers, pointing out it would improve on its punctuality to its flights schedules as well as its customer’s services.

According to him, to carry out these services, the airline had put in place a Boeing 737-800 as a stand-by on its daily flights to cover up for any eventuality or problem that may arise at any time that the passengers are about to fly, noting that if such incident ever occurs, the stand-by aircraft would airlift the passengers immediately.

“We the commercial team of Arik Air are very interested in serving our customers. We have put means in place to curb delays in our flights. We are going to give passengers value for their money and I am sure that with all our plans in place, our customers will be very proud of us because we are determined to serve and satisfy them,” he declared.

Shedie Okpara