AirFrance Bags Transport Award

Air France has been awarded top prize in the transport category for customer relations management by Bearing Point and TNS Sofres.

This was stated in a release signed by the marketing and communication officer Air-France KLM, Adebanjo Yemisi and made available to The Tide in Port Harcourt on Monday.

According to him, the prize was awarded by 4,000 customers who graded the airline on more than ten aspects of customer service, including product   and service development, innovation, quality of contact transparency, availability of information and the frequent flyer product.

He said that the award came based on a survey  carried out by Bearing Point  and TNs Sofres in April 2010 with a sample of 4,000 customer and users of more than 175 companies and organisations, representing the French population, 11 sectors: insurance, automobile, bank, specialised distribution, service companies, landline and internet access, mobile telephone, tourism and transport confirming the commitment of AirFrance to quality, certification customer satisfaction and innovation.

According to Yemisi, “over the years, AirFrance has been focusing its efforts on two separate and complementary goals; promoting a closer relationship with its customers through intensive training initiatives with staff and the use of new technologies  making it possible  to offer more innovative, automated services, while maintaining constant contact with our customers, wherever possible”. AirFrance, according to him “currently operates 1,700 daily flights in France, Europe and worldwide.  It operates a fleet of 263 medium and long-haul aircraft, in addition to 154 regional  aircraft operated by its subsidiaries BritAir, City Jet and Regional. In May 2004, Air France and KLM merged to give rise to one of the leading European air transport groups.  The two airlines currently offer their customers the combined benefits of their respective networks, with a total of 249 destinations in the world.  AirFrance is a founding member of the SkyTeam alliance, partnering ten members airlines and two associate airlines.