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PHED Commissions Customer Service Centre

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In an effort to improve cus
tomer relations and efficient services, the Port Harcourt Electricity Distribution Company (PHED) has commissioned a Customer Service Centre to ensure customer satisfaction and efficiency.
While commissioning the center, the Commissioner, Government and Consumer Affairs, NERC, Dr Abba Ibrahim, commended PHED for  providing customer service until which will ensure customer satisfaction, describing it as the first of its kind in the power industry.
Ibrahim said PHED is the first distribution company that has met NERC expectation in terms of standard and customers care and service provider in line with the electricity reform.
He recalled that in 2009, the president re-launched roadmap for the power sector, and the focus was really on the electricity consumer satisfaction, stating that “what we have here is all about this satisfaction.”
According to him, “impressive achievement of PHED has set the standard for others to follow and replicate across all their business units which covers Rivers, Akwa Ibom, Delta, Bayelsa, and Cross River State.
Abba said these are the level of standard the commission is looking at achieving because it is a new emerging electricity firm in Nigeria, and commended PHED for the feat achieved.
He urged the customers to come forward and make use of the services that are being provided for them, advising the pioneer staff of the customer service unit to be courteous friendly, diligent and work toward the satisfaction of customers.
The NERC boss noted that the commission has been advocating for this kind of service that the telecom industry operates.
According to him, “the PHED customer service is better than what I have seen in some telecom service unit and the staff should be privileged to be part of the transformation and pioneers of the service unit.
“I must say PHED is the first distribution company in the country that has met the NERC expectation and we have to commend and praise them for this feet as we expect others to follow and replicate this to all their zones”, he said.
The Assistant General Manager, Customer Service, Engr Godwin Orowvororo explained that the customer center is an integrated package where all the online services are linked to all the services so that if there is complaint, it will automatically send out signals of the fault to be rectified.
According to him, “complaints and faults are attended to and rectified within six minutes”. “As soon as we get the report, we activate the system, the telephone lines are all linked to all our business units”, he said.
Orowvororo said they also have cash office at the company head office, where payments are paid, adding that the company intends to have a self service portal for people to serve themselves.
Speaking to journalist shortly after the commissioning, the Chief Executive Director, Distribution Services, PHED Engr. Johnkin Achife said the idea of the service center is for their customers to have access to information and for the company to assist them in case there is an issue. He said the company has online facilities that allow them anywhere to have access to reach the company.

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Stakeholders Meet To Assess Nigeria’s Preparedness For AFCFTA

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Stakeholders are expected to converge in Lagos today to take a look at the Nigeria’s preparedness to maximize the gains of the African Continental Free Trade Area (AfCFTA). 
The Tide learnt that stakeholders will be converging at the instance of a popular online newspaper, Primetime Reporters, to assess the progress made so far by the Federal Government through the National Action Committee on AfCFTA agreement.
The event which is the Third Annual Lecture and Awards of the online medium has as its theme: “Assessing Nigeria’s Preparedness to Maximize the Gains of AfCFTA.” 
The event will also witness conferment of awards on eight eminent Nigerians who have distinguished themselves in various fields of human endeavours.
The Managing Director/Editor-In-Chief of Primetime Reporters, Mr. Saint Augustine Nwadinamuo, made this known in a statement made available to The Tide in Lagos on Monday.
According to him, the event will hold at the National Institute of International Affairs (NIIA), Kofo Abayomi Street, Victoria Island, Lagos beginning from 10.00am.
Nwadinamuo said that the event would be chaired by a renowned legal practitioner, Barr. Osuala Emmanuel Nwagbara of the Maritime and Commercial Law Partners, Lagos, while the Director General, Lagos Chambers of Commerce and Industry (LCCI), Dr. Muda Yusuf, would be the lead paper presenter.

By: Nkpemenyie Mcdominic, Lagos

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EFCC Nabs 419 Kingpin Over N250m Fraud

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The Economic and Financial Crimes Commission (EFCC), has arrested a leader of a deadly 419 syndicate, Abayomi Kamaldeen Alaka (a.k.a Awise) over an alleged attempt to swindle an innocent Nigerian of N250 million. 
The Tide learnt that the syndicate operates from a shrine at Ashipa Town, near Abeokuta, Ogun State.
According to a statement made available to The Tide in Lagos on Sunday, by the EFCC, Awise’s arrest followed a petition by his victim, Juliet Bright who lost N250m to the fraudster after she was tricked to provide money for sacrifices and invocations to heal her of an ailment.
The statement said Bright was introduced to Alaka by one Akinola Bukola Augustina (a.ka. Iya Osun) whom she met on Facebook in the course of her search for solutions to her health challenge. 
What drew her to Augustina was the latter’s post under the name, Osunbukola Olamitutu Spriritual Healing Centre.
 Once Bright contacted Augustina, the latter promised to heal her if she could pay N16 million. 
The victim paid the money through an Access Bank account belonging to one Mohammed Sani, who later turned out to be a Bureau De Change Operator.
After paying the money without receiving healing, Augustina transferred the victim to other members of the syndicate, notably Awise. 
Bright revealed that she met Awise at his shrine in Ashipa Town and was hypnotized and subsequently transferred various sum through bank accounts and in cash to the suspect and his syndicate members, until she lost N250 million to them.
Despite all the monies collected from her, her health conditions has never improved.

By: Nkpemenyie Mcdominic, Lagos

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Expert Wants Farmers To Grow Plant Produce For Export

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An expert in Quarantine Agriculture, Dr Vincent Ozuru, has advised Nigerian farmers to give more attention to growing plants produce that could be exported.
He said that plant like the hibiscus, popularly known as Zobo is on high demand in some countries around the world, today.
Ozuru who gave the advice while speaking to aviation correspondents at Port Harcourt International Airport, Omagwa, noted that some plants produce, particularly hibiscus, had yielded huge revenue to the Federal Government through export.
According to him, Nigeria exported about 1,983 containers of hibiscus to Mexico alone in 2017 and earned $35 million within nine months of that year.
The agricultural quarantine expert explained that the export of the plant had a setback as a result of storage pest discovered by the Nigeria Agricultural Quarantine Service in some consignments.
“The issue has now been taken care of and the export is resuming again, and all matters have been resolved with the stakeholders across the value chain.
“Mexico is the largest importer of Nigerian hibiscus, and our farmers should brace up to the challenge.
“The good news is that Nigeria has a vast growing belt in hibiscus, and the harvest is available all year round.
“We need to take advantage of this opportunity to earn foreign exchange for ourselves and for the country at large, even with the commitment of the present administration to diversify the economy”, he said.
Ozuru called on Nigerian farmers to show more commitment to the growing of export produce and also endeavor to get ready information on it in order to increase their income.

By: Corlins Walter

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